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Itil Remote Jobs in Florida (NOW HIRING)

Lee Health

ServiceNow Business Analyst

Fort Myers, FL · Remote

$37.72 - $49.03/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... ServiceNow Certified System Administrator (CSA) Preferred ITIL Foundations Preferred Certified ...

Lee Health

ServiceNow Business Analyst

Fort Myers, FL · On-site +1

$37.72 - $49.03/hr

Remote - Florida Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8 ... ServiceNow Certified System Administrator (CSA) Preferred ITIL Foundations Preferred Certified ...

Cordis

Senior Systems Engineer (REMOTE)

Miami Lakes, FL · On-site +1

$94K - $129K/yr

Knowledge of service management frameworks such as ITIL utilizing ServiceNow * Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS * Experience in ...

Cordis

Senior Systems Engineer (REMOTE)

Miami Lakes, FL · On-site +1

$94K - $129K/yr

Knowledge of service management frameworks such as ITIL utilizing ServiceNow * Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS * Experience in ...

Trax USA Corp.

Release Coordinator

Coral Gables, FL · Remote

Ensure adherence to governance (ITIL-style approvals, audit readiness) 3. Release Notes ... First - 8a - 5p Remote : No TRAX Technology powers the safe operation of tens of thousands of ...

Thrive

Systems Engineer

Sarasota, FL · On-site +1

This role provides first-contact remote technical support for network, server, and end-user systems ... ITIL Foundation (v4)

L3HHCM20

Manager, IT Business Analysis

Tallahassee, FL · On-site +1

$116K - $216K/yr

Remote Opportunity J ob Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours ... Experience in ITIL framework. In compliance with pay transparency requirements, the salary range ...

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How much do itil remote jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for itil remote in Florida is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $18.85 per hour, depending on experience, location, and employer.

What is an ITIL Remote?

An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.

What are the key skills and qualifications needed to thrive in the ITIL Remote position?

To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.

What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?

ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.

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For Itil Remote jobs in Florida, the most frequently searched job titles are:

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Infographic showing various Itil Remote job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,128 per year, or $18.8 per hour.

ServiceNow Business Analyst

Lee Health

Fort Myers, FL • Remote

$37.72 - $49.03/hr

Full-time

Posted 17 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

415th of 893 rated healthcare providers

Job description

Location: Remote - Florida

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$37.72 - $49.03 / hour

Remote Position (FL Only) This is a remote position - incumbents, who reside in Florida only, may work at home. There may be occasional situations that require work to be performed on-site at an assigned Lee Health location.

Summary

Responsible for:

  • Serve as primary liaison between business users and technical development teams
  • Support ServiceNow application through incident and request management processes
  • Conduct stakeholder interviews, workshops, and discovery sessions
  • Gather, document, and validate business and technical requirements from stakeholders.
  • Translate business needs into functional specifications, user stories, and process flow diagrams.
  • Participate in Agile/Scrum meetings including sprint planning and backlog refinement
  • Coordinate testing support, document findings, and help validate that delivered work meets expected business and operational needs.
  • Communicate updates clearly and professionally to internal stakeholders, helping translate operational details into simple, actionable information.
  • Participates in release communications aiding in organizational change management for process updates.
  • Administers and maintains user access, roles, groups.
  • Staying current with ServiceNow products, features, and industry trends to drive innovation.

Educational Requirements:

Bachelor's Preferred; will accept 4+ years of experience in lieu of degree

Experience Requirements:

2-4 years of experience as a ServiceNow Business Analyst

Strong understanding of ITIL processes and IT service management principles

2+ years of hands-on experience working with the ServiceNow platform

Demonstrated experience with various ServiceNow platform areas such as:

  • IT Service Management - Asset, Incident, Change, Problem
  • Service Portfolio Management (SPM) - Demand, Resource, Project & Portfolio
  • IT Operations Management - Discovery, Service Mapping
  • Core Platform -Service Portal, Service Catalog, CSDM, CMDB

State of Florida Licensure Requirements

Not Required

Certifications/Registration Requirements:

ServiceNow Certified System Administrator (CSA) Preferred

ITIL Foundations Preferred

Certified ScrumMaster (CSM) Preferred

Other Requirements

This position requires good listening skills, attention to detail, follow-through, and the ability to provide exceptional customer service to the users of our ServiceNow platform. Engages with various business units to translate business needs into actionable requirements. Strong organizational skills for managing priorities, notes, and action items.

What Lee Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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