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Itil Manager Jobs in Georgia (NOW HIRING)

Senior Knowledge Manager

Atlanta, GA · On-site

$150K - $162K/yr

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

Senior Knowledge Manager

Atlanta, GA

$109K - $150K/yr

ITIL Foundation or ITIL Managing Professional Certification. * Experience with ServiceNow reporting and dashboard development. * Experience supporting digital transformation, automation, or AI ...

... ITIL) managed services context • Bachelor's degree from an accredited college/university in Information Technology or a related field is required • Clear understanding of IAM processes, controls ...

... ITIL) managed services context • Bachelor's degree from an accredited college/university in Information Technology or a related field is required • Clear understanding of IAM processes, controls ...

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...

... of ITIL Managing ProfessionalFamiliarity  with security tools and software is  essential.Proficiency  in security protocols, network architecture ...

Familiarity with ITIL Configuration and Change Management processes. * Strong analytical ... documentation, and organizational skills. * Ability to work effectively within cross-functional ...

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Showing results 1-20

Itil Manager information

See Georgia salary details

$21.8K

$84.1K

$112K

How much do itil manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for itil manager in Georgia is $84,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,466.00 and $108,150.00 per year, depending on experience, location, and employer.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the most commonly searched types of Itil jobs in Georgia?

The most popular types of Itil jobs in Georgia are:

What cities in Georgia are hiring for Itil Manager jobs?

Cities in Georgia with the most Itil Manager job openings:

Infographic showing various Itil Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $84,088 per year, or $40.4 per hour.

ITIL Production Support Engineer with PMO

United Airlines

Atlanta, GA • Hybrid

$40.50 - $52.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Location : Charlotte, NC/ Dallas, TX (Onsite/Hybrid from Day 1)
Job Description
We are seeking an experienced ITIL Production Support, Data Governance & PMO Analyst to provide end-to-end production support, service management governance, data governance oversight, and project coordination for critical business applications and enterprise data platforms supporting operations across Dallas and New York. The ideal candidate will possess strong expertise in ITIL processes, including Incident, Problem, Change, and Major Incident Management, while also supporting Data Governance initiatives focused on data quality, compliance, lineage, controls, and regulatory requirements. In addition, the candidate should have strong project management, organizational, communication, and analytical skills, with the ability to manage multiple workstreams in a fast-paced technology environment. This role will work closely with Technology Operations, Application Support, Engineering, Risk, Compliance, Data Management, and Business stakeholders to ensure high system availability, governance compliance, operational excellence, and successful execution of strategic initiatives.
Key Responsibilities

Production Support & Operations

  • Provide Level 2/Level 3 production support for business-critical applications.
  • Monitor application health, system performance, and production environments.
  • Respond to production incidents, service requests, and outages within defined SLAs.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Coordinate with development and infrastructure teams for issue resolution.
  • Support scheduled maintenance activities, deployments, and release management.

ITIL Service Management

  • Drive ITIL best practices across Incident, Problem, Change, and Service Request Management.
  • Lead Major Incident Management calls and coordinate stakeholder communications.
  • Conduct post-incident reviews and prepare RCA reports.
  • Ensure compliance with Change Management processes and CAB approvals.
  • Track and report service metrics, KPI performance, and SLA adherence.
Data Governance
  • Support enterprise data governance initiatives, including data quality, lineage, and compliance activities.
  • Partner with Data Owners, Stewards, Risk, and Compliance teams to ensure adherence to governance policies.
  • Monitor data quality metrics and investigate data-related production issues.
  • Support audit, regulatory, and governance reviews.
  • Maintain governance documentation and data controls.

Stakeholder Management

  • Act as primary contact for production support issues.
  • Communicate incident status, risks, and resolutions to business users and leadership teams.
  • Partner with global support teams to ensure seamless 24x7 operations.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
  • 5+ years of experience in Production Support, Application Support, IT Operations, Service Management, or Data Governance roles.
  • 3+ years of experience in Project Coordination, PMO, Technology Operations, IT Governance, Service Management, or Program Support.
  • Strong understanding of the ITIL framework and service management processes.
  • Hands-on experience in Incident, Problem, Change, and Major Incident Management.
  • Experience coordinating cross-functional initiatives involving multiple stakeholders.
  • Strong organizational, planning, and project tracking skills.
  • Experience creating executive reporting dashboards, status reports, and presentations.
  • Strong SQL knowledge for troubleshooting and resolving production issues.
  • Experience supporting applications in Windows, Linux, or cloud environments.
  • Experience with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, or similar.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and workstreams with minimal supervision.
  • Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
Preferred Qualifications
  • ITIL Foundation Certification (required), ITIL Intermediate/Managing Professional preferred.
  • Experience supporting financial services, banking, insurance, or enterprise applications.
  • Exposure to Cloud platforms (Azure, AWS, or GCP).
  • Knowledge of DevOps tools and CI/CD processes.
  • Experience with scripting languages such as PowerShell, Python, or Shell scripting.
  • Familiarity with Agile/Scrum delivery models.

The base compensation range for this role in the posted location is: 62786- 83472

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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