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Itil Remote Jobs in Georgia (NOW HIRING)

MMI

ServiceNow Administrator

Alpharetta, GA · Remote

Remote (pure remote option no location preference) Position type: Contract Job Requirements: -Lead ... ITIL Certification a plus Experience/Required Skills: -ServiceNow administration experience ...

Centraprise

Mainframe Automation Engineer

Atlanta, GA · On-site +1

Atlanta, GA (Remote) Job Type : Full-Time Must Have Technical/Functional Skills * Deep Knowledge in ... Should have good understanding of ITIL Process & Procedures and ability to perform diagnostics ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... and ITIL processes. · Proficiency in scripting languages (e.g., Shell, Python, Perl) for ...

First American

$85K - $113K/yr

Information Technology Infrastructure Library (ITIL) Certification preferred * Knowledge of project management best practices and current technologies to plan and communicate effectively with project ...

HD Supply

IT Project Manager Fellowship (Military)

Atlanta, GA · On-site +1

$94K - $112K/yr

... g., Agile, ITIL, SOX), and security protocols. Leads continuous improvement initiatives by ... Work Environment Works in a professional office or remote setting with standard business conditions.

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How much do itil remote jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itil remote in Georgia is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $21.30 per hour, depending on experience, location, and employer.

What is an ITIL Remote?

An ITIL Remote job involves managing IT services and processes according to the ITIL (Information Technology Infrastructure Library) framework while working remotely. Professionals in this role focus on service delivery, incident management, problem resolution, and continuous improvement to align IT services with business needs. They use ITIL best practices to enhance efficiency, reduce downtime, and improve customer satisfaction. This position typically requires strong knowledge of ITIL methodologies, communication skills, and experience with IT service management (ITSM) tools.

What are the key skills and qualifications needed to thrive in the ITIL Remote position?

To thrive as an ITIL Remote professional, you need a thorough understanding of ITIL frameworks, strong process management abilities, and prior experience in IT service management roles. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with ITIL Foundation or higher certifications, is typically expected. Excellent communication, analytical thinking, and problem-solving skills are crucial for collaborating with distributed teams and addressing service incidents or improvements remotely. These skills and qualifications are essential to ensure consistent delivery and optimization of IT services within organizations operating in remote or hybrid environments.

What are some common challenges faced by ITIL Remote professionals, and how can they be addressed?

ITIL Remote professionals often face challenges such as coordinating across time zones, ensuring clear communication with stakeholders, and maintaining service quality without on-site interaction. Proactive use of collaborative tools, regular virtual meetings, and well-documented processes can help mitigate misunderstandings and delays. Additionally, developing strong self-management and prioritization skills allows for efficient handling of incidents and service requests. By staying connected with their team and leveraging technology, remote ITIL specialists can maintain high standards of IT service delivery.

What are the most commonly searched types of Itil jobs in Georgia?

The most popular types of Itil jobs in Georgia are:

What are popular job titles related to Itil Remote jobs in Georgia?

For Itil Remote jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itil Remote jobs in Georgia look for?

The top searched job categories for Itil Remote jobs in Georgia are:

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Cities in Georgia with the most Itil Remote job openings:

Itil Remote jobs near you
Infographic showing various Itil Remote job openings in Georgia as of August 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,212 per year, or $21.3 per hour.

Technical Analyst - Observability & Platform Operations(Remote)

Cognizant Technology Solutions

Atlanta, GA • On-site, Remote

$72K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

About the role
We are seeking a Technical Analyst - Observability & Platform Operations to join our enterprise Observability team. In this role, you will help drive monitoring excellence across the organization by partnering with business stakeholders, engineering teams, and Site Reliability Engineers (SREs) to improve visibility into application and platform performance.
In this role, you will:
  • Partner with stakeholders to gather, document, and refine business and technical requirements.
  • Translate requirements into user stories, acceptance criteria, and prioritized backlog items.
  • Analyze logs, metrics, traces, dashboards, and telemetry data to identify trends and opportunities for improvement.
  • Utilize Dynatrace and Azure monitoring tools to investigate application and platform performance.
  • Create and execute basic DQL queries for reporting, troubleshooting, and operational analysis.
  • Validate monitoring configurations, dashboards, and observability solutions before production deployment.
  • Collaborate with SREs, engineering teams, and support organizations to deliver observability solutions.
  • Support Incident and Problem Management activities through data analysis and operational insights.
  • Develop and maintain process documentation, knowledge articles, and standard operating procedures.
  • Drive continuous improvement in monitoring, observability, and operational processes.

Work model: Remote
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a Remote position.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
  • 7+ years of experience in Technical Analysis, Business Systems Analysis, Production Support, Operations, or related technical roles.
  • Experience with Dynatrace or a comparable observability platform.
  • Strong understanding of observability concepts, including logs, metrics, traces, dashboards, alerting, and distributed tracing.
  • Working knowledge of Azure cloud services and monitoring capabilities.
  • Experience gathering and documenting business and technical requirements.
  • Ability to analyze technical issues independently across cloud and hybrid environments.
  • Experience creating user stories, acceptance criteria, and supporting Agile delivery processes.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication skills with the ability to effectively engage both technical and business stakeholders.

These will help you stand out:
  • Experience with Azure Monitor, Application Insights, and Log Analytics.
  • Knowledge of Dynatrace Query Language (DQL) and Kusto Query Language (KQL).
  • Familiarity with OpenTelemetry and modern observability practices.
  • Experience supporting enterprise-scale production environments.
  • Knowledge of Incident Management, Problem Management, and ITIL processes.
  • Experience with Jira, Azure DevOps, ServiceNow, or similar platforms.
  • Relevant Azure, Dynatrace, Business Analysis, or ITIL certifications.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Important Disclaimers:
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Salary and compensation:
The annual salary for this position will be between $72,000 to $82,000 per year depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Applications will be received by September 14th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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