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It Service Desk Administrator Jobs (NOW HIRING)

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Bdp International

IT Service Desk Admin

Houston, TX

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

Great Gray

Manager of IT Service Desk

Boston, MA · Hybrid

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk ... Administer and support the M365 environment, including Exchange Online, Teams, SharePoint, and ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Guild Mortgage

Sr. IT Service Desk Technician

San Diego, CA · On-site

$24.23 - $33.39/hr

Administer AS400/Client Access user accounts and resolve MS Windows related printing issues. * Follow escalation procedures for situations which require an IT Service Desk Supervisor or IT Service ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to ... Administer user accounts, groups, licensing, and subscriptions within Active Directory, Azure ...

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All JobsIt Service Desk Administrator Jobs

It Service Desk Administrator information

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$34.5K

$55.9K

$76.5K

How much do it service desk administrator jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it service desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Desk Administrator vs Help Desk Technician?

AspectIt Service Desk AdministratorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate IT, enterprise supportEnd-user support, call centers
ResponsibilitiesManaging IT support processes, overseeing ticketsTroubleshooting user issues, basic support

While both roles support IT users, the It Service Desk Administrator typically handles more complex support processes and manages the support team, whereas Help Desk Technicians focus on resolving user issues directly. The administrator role often requires additional certifications and experience in IT service management, making it more strategic within the support structure.

More about It Service Desk Administrator jobs
What cities are hiring for It Service Desk Administrator jobs? Cities with the most It Service Desk Administrator job openings:
What states have the most It Service Desk Administrator jobs? States with the most job openings for It Service Desk Administrator jobs include:
What job categories do people searching It Service Desk Administrator jobs look for? The top searched job categories for It Service Desk Administrator jobs are:
It Service Desk Administrator jobs near you
Infographic showing various It Service Desk Administrator job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
IT Service Desk Admin

IT Service Desk Admin

PSA BDP

Houston, TX • On-site

Other

Retirement

Posted 25 days ago

PSA BDP rating

7.6

Company rating: 7.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Title
IT Service Desk Admin
Education
Associate Degree
Location
Houston - Houston, TX 77032 US (Primary)
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Type
Permanent
Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Position Summary
Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.
Key Responsibilities
  • Maintain and improve Global Service Desk procedures and documentation.
  • Execute and track compliance tasks, controls, and audit-related activities.
  • Create, review, and update IT policies, procedures, and standards.
  • Assist with Microsoft Intune administration, device management, and endpoint security.
  • Support IT security initiatives, remediation efforts, and compliance requirements.
  • Manage projects and documentation from initiation through completion.
  • Collaborate with stakeholders to support operational and compliance objectives.
  • Work independently while managing multiple priorities in a fast-paced environment.

Exemption Type
Non-Exempt (Hourly)
Job Requirements
Qualifications
Required
  • Experience in IT support, Service Desk operations, compliance, or endpoint management.
  • Familiarity with Microsoft Intune and Microsoft 365 environments.
  • Knowledge of IT compliance, security controls, and governance requirements.
  • Strong organizational, communication, and documentation skills.
  • Ability to manage multiple priorities with strong attention to detail.

Preferred
  • Knowledge of Microsoft Intune.
  • Experience in creating technical documentation, policies, and procedures.

Core Competencies
  • Technical Expertise
  • Compliance Awareness
  • Problem Solving
  • Communication
  • Accountability
  • Organization and Planning
  • Continuous Improvement
  • Teamwork
  • Attention to Detail

Education & Experience
  • Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.

Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
*** This is a great opportunity to advance your career! Come join our growing BDP team!***
BDP International - The Employer of Choice
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What PSA BDP employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

PSA BDP logo

About PSA BDP

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1966

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