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It Service Desk Administrator Jobs (NOW HIRING)

V-NET Consulting

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IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

Ensuring our technicians deliver exceptional customer experience across all Managed IT Services. What You'll Do * Lead, coach, and motivate the service desk team to achieve performance goals and ...

V-NET Consulting

Be Seen First

IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

Ensuring our technicians deliver exceptional customer experience across all Managed IT Services. What You'll Do * Lead, coach, and motivate the service desk team to achieve performance goals and ...

Apex Systems

IT Service Desk Analyst

Milwaukee, WI · On-site

Job#: 3044018 Our great client in Downtown Milwaukee has an immediate opening for a IT Service Desk Analyst. If you are interested please apply with resume to . Service Desk Analyst **Open to varying ...

Northbridge University

PR · On-site

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

... administer Azure Entra ID (Azure Active Directory) including: o User provisioning and ... service desk tickets while meeting SLA and KPI targets • Design and implement IT automation ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD · On-site

$131K - $178K/yr

Information Technology (IT) Services, IT Service Desk, Research Technologies, Service Improvement Certifications: None Experience: 3 + years of related experience US Citizenship Required: No GDIT is ...

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It Service Desk Administrator information

See salary details

$34.5K

$55.9K

$76.5K

How much do it service desk administrator jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Desk Administrator vs Help Desk Technician?

AspectIt Service Desk AdministratorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate IT, enterprise supportEnd-user support, call centers
ResponsibilitiesManaging IT support processes, overseeing ticketsTroubleshooting user issues, basic support

While both roles support IT users, the It Service Desk Administrator typically handles more complex support processes and manages the support team, whereas Help Desk Technicians focus on resolving user issues directly. The administrator role often requires additional certifications and experience in IT service management, making it more strategic within the support structure.

What does an IT Service Desk Administrator do?

An IT Service Desk Administrator manages and resolves technical issues for users by providing support via phone, email, or chat. They troubleshoot hardware, software, and network problems, document incidents, and escalate complex issues to specialized teams, often using ticketing systems like ServiceNow or Jira. Strong communication skills and knowledge of ITIL practices are essential for this role.

What is the role of IT Service Desk Administrator?

An IT Service Desk Administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and managing service requests. They often use ticketing systems, require strong communication skills, and may hold certifications like CompTIA A+ or ITIL to ensure efficient incident resolution and user satisfaction.
More about It Service Desk Administrator jobs

What cities are hiring for It Service Desk Administrator jobs?

Cities with the most It Service Desk Administrator job openings:

What states have the most It Service Desk Administrator jobs?

States with the most job openings for It Service Desk Administrator jobs include:

What job categories do people searching It Service Desk Administrator jobs look for?

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It Service Desk Administrator jobs near you
Infographic showing various It Service Desk Administrator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

IT Service Desk Manager

V-NET Consulting

Opa Locka, FL • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

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Job description

We are seeking a Service Desk Manager to lead our client support operations and drive excellence in service delivery. This role focuses on leadership, team development, and process management. Ensuring our technicians deliver exceptional customer experience across all Managed IT Services.

What You’ll Do

  • Lead, coach, and motivate the service desk team to achieve performance goals and maintain strong morale.
  • Oversee daily operations, ensuring timely response, effective ticket management, and SLA compliance.
  • Partner with leadership to define service strategies and implement continuous improvement initiatives.
  • Monitor KPIs and develop reporting to measure service delivery, client satisfaction, and technician performance.
  • Act as an escalation point for major incidents and ensure clear client communication and resolution follow-up.
  • Work closely with other departments to align processes, resource planning, and technology adoption.

What We’re Looking For

  • 5+ years of experience in IT service delivery, customer support management, or related leadership roles.
  • 2+ years of experience managing or supervising a team in a fast-paced technical environment.
  • Proven ability to develop people, manage performance, and foster a positive, accountable culture.
  • Strong communication, organization, and problem-solving skills.
  • Understanding of Managed Services operations, ConnectWise tools, and Microsoft 365 environments (preferred, not required).

Why Join V-NET

  • Competitive salary plus performance-based bonus.
  • 401(k), health, dental, and PTO benefits.
  • Growth opportunities in a rapidly expanding MSP.
  • A collaborative culture focused on service quality, innovation, and team success.

Company Description

At V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.

Our team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.

At V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.