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It Service Desk Administrator Jobs (NOW HIRING)

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

PIPESTONE

IT Service Desk Lead

Brandon, SD

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Northbridge University

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Integral

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...

Qualysoft

Fur ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts ...

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Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Service Desk Administrator Jobs

It Service Desk Administrator information

See salary details

$34.5K

$55.9K

$76.5K

How much do it service desk administrator jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it service desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Desk Administrator vs Help Desk Technician?

AspectIt Service Desk AdministratorHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentCorporate IT, enterprise supportEnd-user support, call centers
ResponsibilitiesManaging IT support processes, overseeing ticketsTroubleshooting user issues, basic support

While both roles support IT users, the It Service Desk Administrator typically handles more complex support processes and manages the support team, whereas Help Desk Technicians focus on resolving user issues directly. The administrator role often requires additional certifications and experience in IT service management, making it more strategic within the support structure.

What does an IT Service Desk Administrator do?

An IT Service Desk Administrator manages and resolves technical issues for users by providing support via phone, email, or chat. They troubleshoot hardware, software, and network problems, document incidents, and escalate complex issues to specialized teams, often using ticketing systems like ServiceNow or Jira. Strong communication skills and knowledge of ITIL practices are essential for this role.

What is the role of IT Service Desk Administrator?

An IT Service Desk Administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and managing service requests. They often use ticketing systems, require strong communication skills, and may hold certifications like CompTIA A+ or ITIL to ensure efficient incident resolution and user satisfaction.
More about It Service Desk Administrator jobs

What cities are hiring for It Service Desk Administrator jobs?

Cities with the most It Service Desk Administrator job openings:

What states have the most It Service Desk Administrator jobs?

States with the most job openings for It Service Desk Administrator jobs include:

What job categories do people searching It Service Desk Administrator jobs look for?

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It Service Desk Administrator jobs near you
Infographic showing various It Service Desk Administrator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

L1 Service Desk Administrator - On-site - Scottsdale, AZ

GMI

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Title: L1 Service Desk Administrator

Department: Managed Services

Classification: Full-time, Exempt

Location: Scottsdale, AZ

Travel: < 10%

The L1 Service Desk Administrator is responsible for answering calls from assigned Service Desk and Help Desk call queues. This role?s primary function is to serve as the first point of contact for the customer user base. This includes information gathering, initial triage, resolution and if necessary, escalation back to the customer. Key responsibilities include:

  • Answer all calls received through assigned call queues.

  • Respond to assigned tickets within appropriate service level agreements for customers (SLA?s)

  • Answer all incoming tickets through internal Chat system

  • Provides basic level troubleshooting and support such as password resets, application or workstations troubleshooting, and specific tasks as outlined in standard operating procedure documents (SOP?s)

  • Perform on & offboarding as outlined by customers SOP

  • Communicate key incidents to Supervisor that may have an impact to the larger team or customers

  • Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams to stay current on any ongoing issues

  • Identify opportunities to improve team performance and documentation

  • Follow documented procedures for each customer?s individual path of escalation for non-L1 or out of scope issues

  • Frequest travel among client sites as required.

Qualifications

Education

  • A High School Diploma or GED
  • Associates Degree in IT or related field preferred or related years of related work experience

Skills and Certification

  • Google IT Support Professional Certificate
  • MUST have a valid Driver's License
  • MUST be able to clear Level 1 Fingerprint clearence from State of AZ

Knowledge and Experience

  • Ability to effectively multi-task multiple tickets/project
  • Basic understanding of IT Systems and Networks
  • Excellent verbal and written communication skills
  • Experience performing analysis utilizing Network and System monitoring consoles
  • Experience with cloud computing and AWS and/or Azure services
  • Strong understanding of networking and associated protocols

Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer
  • Ability to sit at a computer terminal for an extended period
  • Light to moderate lifting is required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these functions

Benefits

Benefits include:

  • Medical, Dental, Vision Insurance

  • 401K with company match

  • Unlimited vacation ?work hard, play hard!

  • Growing company with opportunities for advancement

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