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It Service Desk Analyst Jobs (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Crane Co.

IT Service Desk Analyst

Twinsburg, OH

The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NorthShore

IT Service Desk Analyst

Warrenville, IL · On-site

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL · On-site +1

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

YES Communities

*IT Service Desk Analyst II

Denver, CO · On-site

$58K - $60K/yr

IT Service Desk Analyst II Denver, CO Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees ...

SAIC

IT Service Desk Analyst

Somerset, KY · Remote

SAIC is hiring an IT Service Desk Analyst to support our Multi-Client Service Desk. Remote role can be worked anywhere within the United States. This role may not be immediately available. WHAT WE DO:

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in ...

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It Service Desk Analyst information

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$35

How much do it service desk analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Analysts?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst, and why are they important?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

More about It Service Desk Analyst jobs
What cities are hiring for It Service Desk Analyst jobs? Cities with the most It Service Desk Analyst job openings:
Who are the top companies hiring for It Service Desk Analyst jobs? The top employers for It Service Desk Analyst jobs are:
What states have the most It Service Desk Analyst jobs? States with the most job openings for It Service Desk Analyst jobs include:
What job categories do people searching It Service Desk Analyst jobs look for? The top searched job categories for It Service Desk Analyst jobs are:
It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 18% Full Time, 72% Part Time, and 5% Temporary. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst - IT

Hudson Automotive Group, Inc

Charleston, SC • On-site

$19.25 - $26.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Hudson Automotive Group rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 142 rated car dealerships

Job description

Service Desk Analyst - IT

Hudson Automotive Group - Charleston, SC 29492

Overview

Job Shift 8am - 5pm

Description

Hudson Automotive Group is looking for an accomplished and talented Service Desk Analyst to join our growing IT team. Your duties will include managing Hudson's IT Service Management platform including Incident, Problem and Change Management as well as maintaining the service catalog and asset inventory. You will monitor incoming and active incidents and requests and engage in high severity incidents and provide updates to company leadership.

Hudson Automotive, a third generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it's time to shift your career into gear with Hudson Automotive!

What we offer:

  • Continuous Employee Professional development (Hudson Academy)
  • Onsite position - Charleston (Corp HQ on Daniel Island)
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Paid Time Off/Vacation/Holidays
  • Paid Training
  • Employee discounts on products & services

Who are we looking for?

  • Highly qualified service desk analyst to provide top-tier support to internal and external IT clients and systems.
  • Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software.
  • Self-motivated individual with familiarity of IT Service Management frameworks such as ITIL.

Qualifications:

  • An associate or bachelor's degree in computer science, information systems or a related field.
  • A minimum of two years of experience working in end-user support and IT performance analysis role.
  • Proficiency in ITSM concepts and software.
  • Outstanding analytical and problem-solving abilities.
  • Advanced interpersonal, communication and teamwork abilities.
  • Excellent time-management and organizational skills.
  • Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management (preferred).

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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