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It Service Desk Analyst Jobs (NOW HIRING)

Strategic Resource Partners, Inc.

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Sr. IT Service Desk Analyst

Manhattan, NY · On-site

$98K - $120K/yr

Senior IT Service Desk Analyst - New York, NY We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service ...

CarGurus

IT Service Desk Analyst

Boston, MA

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Celina, City of (TX)

IT Service Desk Analyst

Celina, TX · On-site

$52K - $77K/yr

As the IT Service Desk Analyst, you will: ensure continuity of computer system services for our customers by providing the technical expertise and assistance necessary to resolve all aspects of user ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Ovation Healthcare

IT Service Desk Analyst

... tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and ... For more information, visit Summary: The Service Desk Analyst I is responsible for providing fast ...

HTC Global Services

IT Service Desk Engineer

Austin, TX · On-site

Job Title: IT Service Desk Analyst Overview We are seeking an IT Service Desk Analyst to provide technical support for IT-related issues, including desktop systems, network infrastructure, software ...

Stanley Steemer

IT Service Desk Analyst

Dublin, OH

$22 - $25/hr

Primary Purpose of Role The Service Desk Analyst serves as the primary point of contact for ... or technology improvements. * Communicate technical information to users in a clear and ...

BankUnited

IT Service Desk Analyst II

Miami Lakes, FL · On-site

The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers ...

RennerBrown Staffing

IT Service Desk Analyst

Blue Bell, PA · On-site

$25 - $28/hr

... IT support. Responsibilities: * Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. * Evaluate documented resolutions and analyze trends for ways ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Xometry

IT Service Desk Analyst II

Waltham, MA · On-site

$72K - $75K/yr

Xometry is seeking an IT Service Desk Analyst II to join our organization based in Waltham, MA. In this role, you will provide first and second-level technical support to end-users across multiple ...

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It Service Desk Analyst information

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$14

$24

$35

How much do it service desk analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Analysts?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst, and why are they important?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

More about It Service Desk Analyst jobs
What cities are hiring for It Service Desk Analyst jobs? Cities with the most It Service Desk Analyst job openings:
Who are the top companies hiring for It Service Desk Analyst jobs? The top employers for It Service Desk Analyst jobs are:
What states have the most It Service Desk Analyst jobs? States with the most job openings for It Service Desk Analyst jobs include:
What job categories do people searching It Service Desk Analyst jobs look for? The top searched job categories for It Service Desk Analyst jobs are:
It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Sr. IT Service Desk Analyst

Sr. IT Service Desk Analyst

Strategic Resource Partners, Inc.

Manhattan, NY • On-site

$98K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

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Job description

Senior IT Service Desk Analyst – New York, NY

We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service desk operations, provide advanced technical support, and contribute to the development of IT support strategies that enhance overall service performance. The ideal candidate will possess strong problem-solving abilities, leadership skills, and the ability to collaborate across departments to support organizational objectives.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Lead daily service desk activities to ensure timely resolution of technical support requests and incidents
  • Create, update, and maintain IT support procedures, workflows, and best practices to improve operational efficiency
  • Monitor service desk performance through reporting and analytics, identifying trends and opportunities for continuous improvement
  • Troubleshoot and resolve high-level technical issues while coordinating escalations with internal teams and external vendors
  • Evaluate recurring system and application issues and recommend long-term solutions to minimize operational disruptions
  • Support the implementation of process improvements that enhance IT service delivery and user satisfaction
  • Assist leadership with technology planning, vendor management, software evaluations, and procurement recommendations
  • Mentor junior support staff and provide guidance on technical troubleshooting and customer service standards
  • Perform additional duties and responsibilities as assigned

Qualifications & Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline preferred
  • Minimum of 8–10 years of experience in IT helpdesk or service desk support environments
  • Strong understanding of desktop support, network troubleshooting, and enterprise IT systems
  • Experience working with ITSM platforms and knowledge of ITIL frameworks and service management practices
  • Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
  • Strong communication and interpersonal skills with a customer-focused approach
  • Proven ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure
  • Leadership experience with the ability to coach team members and improve operational processes
  • Commitment to maintaining a safe, secure, and responsive work environment

Company Description

We specialize in staffing exceptional Professionals to industry leading companies in the US and abroad. Through our dedicated and ethical approach, we represent the finest employers and professionals in the marketplace today. This position is with one of our clients.