ZipRecruiter

Log In

1

It Service Desk Analyst Jobs (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very reputable organization in Orlando, FL **This position is remote, however the person must be located in ...

TEKsystems

IT Service Desk Analyst

Orlando, FL

$18 - $21/hr

TEKsystems is seeking an IT Service Desk Analyst for a 6 month contract to hire with a very reputable organization in Orlando, FL **This position is remote, however the person must be located in ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

Maximus

IT Service Desk Technician

Pittsburgh, PA · On-site

As an IT Service Desk Analyst you are the first point of contact or all IT related incidents and service requests. This front ling support to the end user community, ensuring timely resolution of ...

BankUnited

IT Service Desk Analyst II

Miami Lakes, FL · On-site

The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers ...

RennerBrown Staffing

Be Seen First

IT Service Desk Analyst

Blue Bell, PA · On-site

$25 - $28/hr

... IT support. Responsibilities: * Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. * Evaluate documented resolutions and analyze trends for ways ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Xometry

IT Service Desk Analyst II

Waltham, MA · On-site

$72K - $75K/yr

Xometry is seeking an IT Service Desk Analyst II to join our organization based in Waltham, MA. In this role, you will provide first and second-level technical support to end-users across multiple ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Service Desk Analyst IV REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chesapeake, VA] CLEARANCE:

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

next page

Showing results 1-20

All JobsIt Service Desk Analyst Jobs

It Service Desk Analyst information

See salary details

$14

$24

$35

How much do it service desk analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Service Desk Analyst?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

More about It Service Desk Analyst jobs
What cities are hiring for It Service Desk Analyst jobs? Cities with the most It Service Desk Analyst job openings:
Who are the top companies hiring for It Service Desk Analyst jobs? The top employers for It Service Desk Analyst jobs are:
What states have the most It Service Desk Analyst jobs? States with the most job openings for It Service Desk Analyst jobs include:
What job categories do people searching It Service Desk Analyst jobs look for? The top searched job categories for It Service Desk Analyst jobs are:
It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst

Noblesoft Technologies

Tampa, FL • On-site

$19.25 - $26.50/hr

Contractor

Re-posted 27 days ago

Job description

Job Title:  IT Service Desk Analyst

Location:  Tampa, FL 33634

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
  • Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
  • Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing refreshers to onshore and offshore new members
  • Managing and Providing support to different LOB’s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Effective Oral and Written communication skills in all the languages known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
Bachelor’s Degree in computer science or a similar field, IT Diploma holders are also preferred
#NOBLE-NON-IT