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It Service Desk Analyst Jobs (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Crane Co.

IT Service Desk Analyst

Twinsburg, OH

The IT Service Desk Analyst will support the IT Manager and other key leaders within the business. Supporting a leadership team that is new to Crane requires a proactive mindset and a hands-on ...

Purple Drive Technologies

IT Service Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking an experienced IT Service Desk Analyst - Endpoint & Workplace Services to act as the Single Point of Contact (SPOC) for end-to-end ownership of user incidents and service ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

NorthShore

IT Service Desk Analyst

Warrenville, IL · On-site

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

Endeavor Health

IT Service Desk Analyst

Warrenville, IL · On-site +1

$26.36 - $39.54/hr

Position: IT Service Desk Analyst * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 2:00PM - 10:30PM * Hybrid Position: After initial onsite training, most of the role will be performed ...

BankUnited

IT Service Desk Analyst III

Miami Lakes, FL

$18.75 - $25.75/hr

IT Service Desk Analyst III The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in ...

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It Service Desk Analyst information

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How much do it service desk analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are IT Service Desk Analysts?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst, and why are they important?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

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What cities are hiring for It Service Desk Analyst jobs? Cities with the most It Service Desk Analyst job openings:
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It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 18% Full Time, 72% Part Time, and 5% Temporary. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst

TCI Technology Consulting Inc

Louisville, KY

Other

Posted 15 days ago

Job description

IT Service Desk Analyst

TCI has an immediate need for an IT Service Desk Analyst in Louisville, KY. This is a contract opportunity and not available for Corp2Corp. The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions. Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included). Must be flexible to work other hours.

Responsibilities:

  • Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion.
  • Follow up on closed trouble calls to ensure the user is functioning effectively.
  • Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary.
  • Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training.
  • Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint).
  • Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products.
  • Image laptops and coordination of workstation moves, installations, PC replacements.
  • Setup and maintenance of users' mobile devices, specifically Android and iOS devices;
  • Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages).
  • Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings.
  • Diagnoses of PC/system/network problems and troubleshooting.

Requirements:

  • 2+ years of Service Desk, Help Desk, or IT Support experience.
  • Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees).
  • Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory.
  • Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365.
  • Strong understanding of Zoom/MS Teams, NetDocuments, SCCM.
  • Knowledge of mobile devices (Android and iOS devices and/or Blackberry).
  • Knowledge of Windows administration with experience in troubleshooting minor networking problems.
  • Excellent verbal communication skills and strong computer troubleshooting skills.
  • Work is on-site only.
  • Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours.

Desired (Nice-to-Have) Skills:

  • College degree is preferred. Experience can be substituted for a degree.
  • Experience using ServiceNow ticketing system is highly preferred.

Apply