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It Service Desk Analyst Jobs (NOW HIRING)

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

EMR Metal Recycling

IT Service Desk Analyst

Camden, NJ · On-site

$30 - $33/hr

We are looking for an IT Service Desk Analyst to support employees with everyday technology issues including computers, phones, mobile devices, and network connections. This role is ideal for someone ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Vorys

Service Desk Analyst

Columbus, OH · On-site

$60 - $80/hr

The Service Desk Analyst delivers technology support to all technology consumers through the information technology service management (ITSM) platform and in-person. This position diagnoses and ...

New

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is specific to the Service Desk Function at client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ...

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It Service Desk Analyst information

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$14

$24

$35

How much do it service desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Service Desk Analyst?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

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What states have the most It Service Desk Analyst jobs?

States with the most job openings for It Service Desk Analyst jobs include:

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For It Service Desk Analyst jobs, the most frequently searched job titles are:

It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst

San Antonio, TX • On-site

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

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Job description

Job Title: IT Service Desk Analyst
Location: San Antonio, TX 78257
Mode : Contract (6+ Months) Onsite
Position Overview: The Service Desk Analyst is responsible for providing first-level support to end users for IT-related issues. This role involves handling incoming queries and help requests from end users, either via email, phone, or in person, and using request fulfillment and incident management processes to resolve issues in line with service desk objectives.
Key Responsibilities:
User Query Handling: Capture, validate, and triage user queries or issues for further processing.
Communication: Ensure effective communication with users through appropriate channels.
Technical Support: Provide technical support for Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware.
Documentation: Create detailed notes of user problems and document steps taken to resolve issues.
Issue Resolution: Troubleshoot and resolve hardware and software problems, including remote access to user systems.
Security Management: Manage user security privileges, reset passwords, and participate in the development/review of security processes.
Collaboration: Work with desktop/network teams and other workgroups on projects and initiatives.
Continuous Improvement: Analyze, review, and report on service desk processes to ensure continuous improvement.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: Previous experience in a service desk or help desk role is preferred.
Skills: Strong problem-solving skills, excellent communication abilities, and proficiency in IT systems and software.
Certifications: ITIL certification is a plus.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

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