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Milestone Technologies
Milestone Technologies

64 Milestone Technologies It Service Desk Analyst Jobs Hiring Near You

CTR Group

IT Service Desk Analyst

Newport News, VA · On-site

IT Service Desk Analyst CTR Group is seeking several IT Service Desk Analysts in Newport News, VA. Immediate openings and urgently hiring! Provide first-level technical support for hardware, software ...

yes

IT Service Desk Analyst

Denver, CO · On-site

IT Service Desk Analyst I Denver, CO Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees ...

Barry-Wehmiller

IT Service Desk Analyst

Hampton, IA · On-site

The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device-related challenges. This includes resolution of incidents that may result in installing ...

Drax

IT Service Desk Analyst

Hixon, BC

CA$60K - CA$70K/yr

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at ... Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). * Familiar with Active ...

Drax

IT Service Desk Analyst

Burns Lake, BC

CA$60K - CA$70K/yr

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at ... Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). * Familiar with Active ...

Drax

IT Service Desk Analyst

Granisle, BC

CA$60K - CA$70K/yr

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at ... Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). * Familiar with Active ...

Drax

IT Service Desk Analyst

Mackenzie, BC

CA$60K - CA$70K/yr

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at ... Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). * Familiar with Active ...

Drax

IT Service Desk Analyst

Prince George, BC

CA$60K - CA$70K/yr

IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at ... Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). * Familiar with Active ...

YES Communities

IT Service Desk Analyst

Denver, CO · On-site

$23.75/hr

Click the following link: IT Service Desk Analyst I Denver, CO Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be.

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams ...

LeadStack Inc.

Service Desk Analyst

El Dorado Hills, CA · Remote

$26 - $27/hr

Service Desk Analyst Location: El Dorado Hills, CA - Local Candidates Only Duration: 3+ Months Pay ... W2 At the IT Service Desk, we deliver customer excellence-focused support to end users by ...

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Milestone Technologies Jobs Information

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst, and why are they important?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What are IT Service Desk Analysts?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

What is it like to work at Milestone Technologies?

Milestone Technologies is a company that values collaboration and innovation, fostering a dynamic work environment where employees can grow professionally and contribute to the organization's success.

The company has a flat organizational structure, allowing for open communication and teamwork among employees, and its mission is to deliver cutting-edge technology solutions to clients across various industries. Milestone Technologies also prioritizes employee development, offering training and certification programs to enhance technical skills.

Working at Milestone Technologies may appeal to individuals who are passionate about technology and eager to work on diverse projects, as the company provides opportunities for professional growth and development in a fast-paced and collaborative environment.
What other companies are hiring for It Service Desk Analyst jobs?
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Infographic showing various It Service Desk Analyst job openings at Milestone Technologies in the United States as of May 2026, with employment types broken down into 45% Full Time, 29% Temporary, and 26% Contract. Highlights an 86% Physical, and 14% Remote job distribution.
Data Center Technician IC1

Data Center Technician IC1

Milestone Technologies, Inc.

New Albany, OH • On-site

$23.86/hr

Other

Posted 22 days ago

Job description

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.
How You Will Make an Impact
  • Gain a solid understanding of the ticket management process and contribute to timely resolution.
  • Learn and apply diagnostic methods to troubleshoot data center equipment effectively.
  • Accurately pull and manage inventory in accordance with established documented processes.
  • Ability to work cross functionally to maintain accurate inventory systems.
  • Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
  • Assist with physical tasks, such as moving and racking equipment for special projects.
    • We are Hardware/component replacement focused with the possibility of delving into software in the future
  • Perform additional tasks as directed by management to support operational goals.

What You Will Need to Succeed
  • High School Diploma or GED.
  • A Real ID or other federally accepted identification for U.S. travel.
  • Minimum 1 year of general work experience.
  • Basic knowledge of or hands-on experience with computer hardware and repair.
  • Ability to travel to supported data center locations.
  • Quick learner with the ability to adapt to new software and tools.
  • Strong professional communication skills, both verbal and written.
  • Self-motivated with excellent attention to detail and the ability to work independently.
  • Ability to multi-task and manage priorities with minimal supervision.
  • Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
  • Ability to safely lift, push, pull, and move at least 50 pounds.
  • Capable of walking long distances throughout the day.
  • Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Preferred Qualifications
  • At least 1 year of computer hardware repair experience.
  • Associate or bachelor's degree in a related field, or currently pursuing one.

#LI-TK3
Compensation
Estimated Pay Range: $23.86 USD
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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