60 Taskus It Service Desk Analyst Jobs Hiring Near You

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

TaskUs is hiring an Investigator Analyst to help build out and lead a broader intelligence-driven capability focused on proactively identifying, assessing, and mitigating threats across cyber, physical, and human domains for the Threat Management Unit. This position is critical in modernizing and innovating the TMU intelligence function by working complex OSINT-driven analysis, supporting a broad range of insider threat investigations, identifying counterintelligence opportunities, and mitigating an array of sophisticated threats. Working in a highly collaborative environment, this analyst partners across the organization to enhance threat detection, risk identification, and response capabilities, while fusing behavioral, technical, and investigative intelligence into a unified threat picture and delivering clear, actionable insights. The role provides direct analytical support across key Global Security teams, including Investigations, Insider Threat, Counterintelligence, Executive Protection, and Physical Security Operations.

Key Responsibilities

• Conduct open-source intelligence (OSINT) collection, research, and analysis in support of security and investigative activities.

• Collect, validate, and analyze information from public records, social media platforms, commercial databases, and other authorized sources.

• Monitor and identify potential threats, suspicious activity, and emerging risks impacting personnel, facilities, assets, and operations.

• Support insider threat, workplace violence, fraud, and other security-related investigations through intelligence gathering and analysis.

• Perform all-source research to identify trends, patterns, and indicators relevant to ongoing investigations and security concerns.

• Apply analytical methodologies and structured analytic techniques to assess information and develop findings.

• Develop intelligence reports, threat assessments, summaries, and briefings for investigative and security stakeholders.

• Maintain awareness of current threat trends, criminal activity, extremist activity, cyber threats, and other risks.

• Assist with protective intelligence efforts by conducting research and monitoring of potential threats to executives, employees, and facilities.

• Document findings, maintain investigative records, and ensure information is accurately captured within case management systems.

• Collaborate with investigators, security personnel, and business partners to support threat assessment and case resolution efforts.

• Track investigative requests, intelligence requirements, and assigned work to ensure timely completion of deliverables.

• Adhere to legal, regulatory, privacy, and organizational requirements related to intelligence collection and analysis.

• Contribute to the continuous improvement of intelligence processes, tools, and investigative capabilities.

Advanced Skills and Proficiencies:

• Demonstrated experience conducting intelligence analysis supporting investigations & operations using a variety information sources and analytic methodologies

• Proven ability to perform OSINT-driven investigative research with high accuracy, discretion, and attention to detail

• Strong analytical writing and briefing skills, with the ability to translate complex data into clear, actionable security assessments

• Experience applying structured analytic techniques and critical thinking to intelligence or investigative problem sets

• Familiarity with digital investigations, online attribution, social media exploitation, and research methodologies

• Ability to work independently, manage sensitive information, and operate effectively in a corporate security environment

Education and Experience Requirement:

• Bachelor's degree in a related field

• Relevant 1+ year of hands-on experience in threat intelligence, OSINT-driven corporate security, intelligence community (IC) analysis, military intelligence, or federal law enforcement investigations.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.