Sr. Operations Manager-2
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
60 Taskus Operations Manager Jobs Hiring Near You
Sr. Operations Manager-2
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
Sr. Operations Manager - ERT
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
Sr. Operations Manager - ERT
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
Sr. Operations Manager - ERT
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
Sr. Operations Manager - ERT
Chandler, AZ · On-site
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does an Operations Manager do? Think of yourself as a leader and the master of your department ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does an Operations Manager do? Think of yourself as a leader and the master of your department ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does an Operations Manager do? Think of yourself as a leader and the master of your department ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... What does an Operations Manager do? Think of yourself as a leader and the master of your department ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Being a Team Leader, you will manage the day-to-day planning and operations of your team. This ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... AV Operations: Autonomous Vehicle Dispatch Support and Roadside Support * Support & Ops: HR ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... AV Operations: Autonomous Vehicle Dispatch Support and Roadside Support * Support & Ops: HR ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Maintain strong communication with Recruiting and Operations: co-create a strong cycle from ...
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer ... Maintain strong communication with Recruiting and Operations: co-create a strong cycle from ...
TaskUs Jobs Information
What are the key skills and qualifications needed to thrive as an Operations Manager, and why are they important?
To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.
What are some of the most common challenges Operations Managers face when coordinating between different departments?
Operations Managers often encounter challenges such as aligning departmental goals, streamlining communication, and managing competing priorities across teams. These issues can lead to delays or misunderstandings if not addressed proactively. Successful Operations Managers foster collaboration by establishing clear processes, regular check-ins, and transparent reporting, ensuring all departments are working towards shared objectives. Being adaptable and skilled in conflict resolution is key to overcoming these common hurdles.
What are Operations Managers?
Operations Managers are professionals responsible for overseeing and improving the day-to-day activities within an organization. Their main duties include managing processes, ensuring efficiency, optimizing resource use, and leading teams to meet company goals. They work across departments to streamline operations, solve problems, and implement new strategies. Operations Managers play a vital role in maintaining productivity and driving business success.
What is the difference between Operations Manager vs Supply Chain Manager?
| Aspect | Operations Manager | Supply Chain Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Management, or related field; certifications like PMP or APICS are common | Bachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common |
| Work Environment | Oversees daily operations across departments, managing staff and processes within a company | Focuses on procurement, logistics, and distribution, coordinating with suppliers and vendors |
| Employer & Industry Usage | Used across various industries including manufacturing, retail, and services | Primarily in manufacturing, retail, and logistics sectors |
While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.
Do workers at TaskUs get paid breaks?
Yes. Most people get paid breaks.
97% of people say they get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.
97% of people say they get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.
Does TaskUs pay people when they’re sick?
Yes. Most people get paid when they’re sick.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
At TaskUs, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from TaskUs affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and May 2026.
89% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at TaskUs?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.
Do workers at TaskUs worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and May 2026.
100% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and May 2026.
Do TaskUs workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it for TaskUs workers to change shifts?
Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at TaskUs?
Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.
73% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.
Do TaskUs managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers at TaskUs do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
87% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.
87% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to take sick days at TaskUs?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at TaskUs feel treated with respect by their managers?
Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
88% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at TaskUs get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
Is it stressful to work at TaskUs?
Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
55% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at TaskUs enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
38% of people report they don’t enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at TaskUs recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get enough training when they start at TaskUs?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get support to advance at TaskUs?
Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people think TaskUs’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers feel well informed about how TaskUs is doing?
Only some people feel well informed about how the company is doing.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Taskus?
TaskUs rating
7.9
Based on 38 frontline employees who took The Breakroom Quiz
3rd of 71 rated call and contact centers
Job description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
Responsibilities:
Requirements:
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
Responsibilities:
- As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
- You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
- You will meet with Senior Management and clients as needed to continue business growth.
- You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
- We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)
Requirements:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing Teammates.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
About TaskUs
Sourced by ZipRecruiter
Company size
10,000+ Employees
Headquarters location
Santa Monica, CA, US
Year founded
2008