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It Service Desk Analyst Jobs (NOW HIRING)

AtNetPlus

Service Desk Analyst

Stow, OH · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 ... The Service Desk Analyst will be responsible for providing technical assistance and support related ...

Apex Systems

Service Desk Analyst

Boston, MA · On-site

$22.25 - $30.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3042205 Service Desk Analyst (Tier 1) - Healthcare Enterprise IT Environment Join a leading, large-scale integrated healthcare organization supporting thousands of end users across multiple ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

System Soft Technologies

IT Service Desk Support

We are seeking a Service Desk Support Analyst to provide first-level technical support to end users ... Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

Infojini Inc is an Information Technology and Services company seeking a Service Desk Analyst. The role involves providing application support, troubleshooting incidents, and liaising between ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... Bearbeitung und Analyse von Themen rund um Netzwerkstrukturen sowie LAN- und WLAN-Umgebungen

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... experienced Service Desk analysts seeking to expand their technical skills. The Service Desk ... SAP * Enterprise IT Infrastructure Why Join? * Gain experience supporting a large enterprise ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on Experience) Are you an experienced IT professional who enjoys solving complex technical challenges while ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

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All JobsIt Service Desk Analyst Jobs

It Service Desk Analyst information

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How much do it service desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Service Desk Analyst?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

More about It Service Desk Analyst jobs
What cities are hiring for It Service Desk Analyst jobs? Cities with the most It Service Desk Analyst job openings:
Who are the top companies hiring for It Service Desk Analyst jobs? The top employers for It Service Desk Analyst jobs are:
What states have the most It Service Desk Analyst jobs? States with the most job openings for It Service Desk Analyst jobs include:
What job categories do people searching It Service Desk Analyst jobs look for? The top searched job categories for It Service Desk Analyst jobs are:
It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

AtNetPlus

Stow, OH • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development.

We pride ourselves on delivering exceptional IT services while going above and beyond for our clients. Our team of experts continuously refines our solutions to ensure they are effective and current. What truly sets us apart is our commitment to outstanding performance and support for our clients on their journey to success.

AtNetPlus embodies core values of being Collaborative, Respectful, Effective Communicators, Driven, and Supportive. We strive to hire candidates who exemplify these values and expect our staff to embrace them to provide the best customer service possible. We have a culture of promoting from within, and due to our growth, we are currently looking to expand our team.

If you are a tech-savvy individual with a strong customer service background, we want you on our team!

We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.

The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring the optimal functioning of user systems.

KEY RESPONSIBILITIES INCLUDE:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Troubleshoot issues through diagnostic techniques and pertinent questions.
  • Walk clients through problem-solving processes in a polite and professional manner.
  • Follow up with clients to ensure issues have been resolved.
  • Create and manage support tickets in accordance with team protocols.
  • Document internal procedures and maintain client records.
  • Install, modify, and repair computer hardware and software.
  • Assist in the onboarding of new employees, including hardware setup and software installation.

Requirements

  • Must have a strong understanding of the following technologies:
    • Windows Operating Systems
    • Microsoft Office Suite
    • PC Hardware Troubleshooting
    • Networking Basics
    • Active Directory Management
  • Experience with ticketing systems is a plus.
  • Must possess a valid driver's license and have access to a reliable automobile with insurance.
  • Strong communication skills, both verbal and written, along with a solid customer service orientation and problem-solving capabilities.
  • Ability to work independently and as part of a team.
  • Most work is performed in an office environment, requiring significant time spent sitting and working at a desk.

Benefits

+ Flexible Work-From-Home Schedules

+ Competative Wages

+ Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)

+ Company pays approx. 70% of primary medical insurance, and contributes to HSA

+ Short Term Disability (company paid) & Long Term Disability

+ Basic Life Insurance (Company Paid) and Voluntary Life

+ 401k Pension Plan with up to 4% Match and Immediate Vesting

+ 15 Days of PTO to Start & 9 Holidays Per Year

+ Training/Certification Reimbursement

+ Tight-knit Team Environment

+ End of the Year Discretionary Bonus

+ Cell Phone Allowance

+Career Pathing and Growth Opportunities

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