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It Service Desk Analyst Jobs (NOW HIRING)

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The lead oversees the Service Desk Technician and Client Computing Analysts from a day-to-day IT service desk activity perspective. The lead will also report on service desk related metrics, identify ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The lead oversees the Service Desk Technician and Client Computing Analysts from a day-to-day IT service desk activity perspective. The lead will also report on service desk related metrics, identify ...

PHMC

IT Service Desk Lead

Philadelphia, PA · On-site

The IT Service Desk Lead is a senior role in the IT Systems Support group. This role, positioned ... Participate in system reviews, analysis, and other process functions as required by management.

PHMC

IT Service Desk Lead

Philadelphia, PA · On-site

The IT Service Desk Lead is a senior role in the IT Systems Support group. This role, positioned ... Participate in system reviews, analysis, and other process functions as required by management.

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Description We are seeking a customer-focused IT Service Desk Analyst in Neenah, WI. This role is responsible for delivering exceptional customer service, troubleshooting hardware and software issues ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

The IT Service Desk Manager is a member of the Global Information Technology team responsible for ... Analyze service trends, recurring issues, and root causes to improve resolution times and the ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff ... analytical, displaying a consistently dependable work ethic and adaptable to rapidly changing ...

TEKsystems

Service Desk Analyst

Louisville, KY · On-site

$19 - $24/hr

Service Desk Analyst Overview We are seeking an experienced Service Desk Analyst to provide first ... Collaborate with team members and IT support groups to ensure efficient problem resolution.

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It Service Desk Analyst information

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How much do it service desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an IT Service Desk Analyst?

IT Service Desk Analysts are professionals who provide technical support and assistance to users within an organization. They are responsible for resolving hardware, software, and network issues, either by guiding users through solutions remotely or escalating problems to specialized teams if necessary. IT Service Desk Analysts act as the first point of contact for IT-related problems, ensuring minimal disruption to business operations. They also document incidents, track resolutions, and help improve IT support processes.

What are the key skills and qualifications needed to thrive as an IT Service Desk Analyst?

To thrive as an IT Service Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, typically supported by a relevant degree or certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart when assisting users. These skills ensure timely and effective technical support, minimizing downtime and enhancing overall user satisfaction.

What are some common challenges faced by IT Service Desk Analysts, and how can they effectively address them?

IT Service Desk Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex information to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are essential to address these challenges. Building a good rapport with end-users and staying updated on company systems and procedures can also help analysts provide timely and accurate support. Regular training and collaboration with teammates further enhance their ability to resolve issues efficiently.

What is the difference between It Service Desk Analyst vs Network Support Technician?

AspectIt Service Desk AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, data centers, on-site
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks
Common Search IntentCustomer support, troubleshootingNetwork issues, infrastructure support

The It Service Desk Analyst primarily handles end-user support, troubleshooting software and hardware issues, and managing service requests. In contrast, the Network Support Technician focuses on maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and involve problem-solving, the Service Desk Analyst emphasizes customer service and software issues, whereas the Network Support Technician specializes in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each role.

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It Service Desk Analyst jobs near you
Infographic showing various It Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst, Resource Pool, 1st Shift

Greenwood, SC • On-site

Greenwood County Hospital Board
Hospitals • 51 - 200 employees
Learn more about Greenwood County Hospital Boardexternal

$19.50 - $26.75/hr

Full-time

Re-posted 19 days ago

Job description

8:00AM-5:00PM, Monday-Friday - As needed

Position Summary:

The IT Service Desk Analyst provides front-line technical support for a multi-facility healthcare organization, including hospitals, ambulatory practices, and patient-facing applications such as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk inquiries, resolving hardware and software issues, and ensuring high-quality support to internal staff and external patients. This position requires strong technical troubleshooting skills, clear communication, and a focus on delivering excellent customer service.

Key Responsibilities:

  • Respond promptly to incoming IT service desk calls, emails, and ticket submissions from hospital staff, ambulatory clinics, and patients.
  • Provide first-level support for a wide range of technologies including desktops, laptops, printers, mobile devices, software applications, and clinical systems.
  • Assist patients with MyChart-related inquiries such as login issues, account setup, password resets, and general navigation.
  • Monitor system consoles and alerts for network or system errors; escalate critical issues to appropriate technical teams as needed.
  • Coordinate and document troubleshooting steps for recurring issues; contribute to knowledge base articles and service documentation.
  • Use judgment and initiative to assess the complexity of issues and determine appropriate resolution steps or escalation paths.
  • Collaborate with other IT team members to ensure timely and effective resolution of incidents and service requests.
  • Inform IT leadership of significant incidents, patterns of concern, or service-impacting events.
  • Maintain detailed and accurate documentation of support activities in the ticketing system.
  • Support onboarding of new users by configuring accounts, devices, and access according to role-based requirements.
  • Perform other related duties as assigned by the Service Desk Supervisor or Director of IT.

Education and Skills Qualifications:

  • Associate’s degree in Information Technology or a related field preferred; equivalent work experience will be considered.
  • 1–2 years of experience in a technical support or service desk role, preferably in a healthcare environment.
  • Familiarity with EHR systems (e.g., Epic) and patient portals (e.g., MyChart) strongly preferred.
  • Excellent verbal and written communication skills, especially when interacting with non-technical users or patients.
  • Demonstrated ability to troubleshoot hardware, software, and network-related issues.
  • Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing responsive, respectful, and solution-oriented support.
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About Greenwood County Hospital

Sourced by ZipRecruiter

The Greenwood County Hospital group is a critical-access, not-for-profit medical group comprised of the Greenwood County Hospital and Outreach Clinic, as well as two rural health clinics: Eureka Clinic and Howard Clinic. Our 25-bed full-service hospital includes acute care, a rehabilitation center and a home health agency.

Industry

Hospitals

Company size

51 - 200 Employees

Headquarters location

Eureka, KS, US

Year founded

1956

Social media

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