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Entry Level Itil Jobs in Indiana (NOW HIRING)

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Entry Level Itil information

See Indiana salary details

$10

$24

$45

How much do entry level itil jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for entry level itil in Indiana is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $29.28 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Itil vs Service Desk Analyst?

AspectEntry Level ItilService Desk Analyst
CertificationsITIL FoundationITIL Foundation often preferred, but not mandatory
Work EnvironmentIT service management teams, IT departmentsHelp desks, IT support centers
Industry UsageIT service management, IT consultingIT support, customer service
Common Search IntentUnderstanding ITIL processes, entry-level roles in ITSMIT support roles, troubleshooting

Entry Level Itil roles focus on understanding IT service management frameworks and processes, often requiring ITIL Foundation certification. Service Desk Analysts handle user support and troubleshooting, sometimes with similar certifications. While both roles operate within IT support environments, Entry Level Itil positions emphasize process knowledge, whereas Service Desk Analysts focus on direct user assistance.

What are Entry Level ITIL jobs?

Entry Level ITIL jobs are positions designed for individuals who are new to IT Service Management and have foundational knowledge of the ITIL framework. These roles typically involve supporting IT processes like incident management, service requests, or change management under supervision. Entry level ITIL professionals often work as IT support analysts, junior service desk technicians, or IT coordinators, helping ensure IT services run smoothly and efficiently. Having an ITIL Foundation certification is usually recommended or required for these roles.

What are some common challenges faced by entry-level ITIL professionals, and how can they overcome them?

Entry-level ITIL professionals often face challenges such as adapting to structured IT service management processes, understanding ITIL terminology, and coordinating with multiple teams. It can also be challenging to prioritize tasks in fast-paced environments where service disruptions may occur. To overcome these challenges, new professionals should actively seek mentorship from experienced colleagues, leverage available ITIL documentation and training resources, and participate in regular team meetings to build a strong understanding of workflows and communication channels.

What are the key skills and qualifications needed to thrive as an Entry Level ITIL professional, and why are they important?

To thrive as an Entry Level ITIL professional, you need a foundational understanding of IT service management principles, often supported by an ITIL Foundation certification and basic IT knowledge. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically important. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this role. These skills ensure efficient service delivery, enable smooth incident resolution, and support alignment between IT services and business needs.
What are the most commonly searched types of Itil jobs in Indiana? The most popular types of Itil jobs in Indiana are:
What are popular job titles related to Entry Level Itil jobs in Indiana? For Entry Level Itil jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Itil jobs in Indiana look for? The top searched job categories for Entry Level Itil jobs in Indiana are:
Entry Level Itil jobs near you
Infographic showing various Entry Level Itil job openings in Indiana as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,994 per year, or $25 per hour.
IT Engineer I - Real-Time Systems - Entry Level

IT Engineer I - Real-Time Systems - Entry Level

NiSource Inc.

Merrillville, IN • On-site

$82K - $123K/yr

Other

Posted 4 days ago

NiSource rating

8.1

Company rating: 8.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

IT Engineer I - Real Time Systems - Entry Level

Full Time Perm

Shift: Hybrid - 3 days on location

Salary: $82,200 - $123,200, plus 8% annual bonus

Location: Merrillville, IN or Columbus, OH

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We're more than an energy provider-we're a team committed to innovation, inclusion, and growth. At NiSource, you'll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

The Real Time Systems Team provides operational support and innovative solutions while supporting critical utility systems.The real-time and historical data is used to support critical business operations and planning efforts. The team is responsible for the application support spread across approximately 250 servers, over 900 interfaces, and over 7 million data tags.

The IT Engineer 1 works under the direction of the ManagerIT Applications and is responsible for driving the performance of our IT Service Providers, providing enhanced guidance for technical problem support, and responsible for ensuing proper systems documentation is reviewed, approved, and maintained. As a Systems Analyst you will also be responsible for gathering requirements, writing technical specifications, configuration, and performing testing.

Your responsibilities may include, but are not limited to:

  • Partners with business and IT service providers to ensure timely resolution of systems issues and achievement of Service Level Agreements

  • Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.

  • Focuses on system stability, security, compliance

  • Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, Process Book, and PI Vision)

  • Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems

  • Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations

  • Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management

  • Perform root cause analysis along with recommending and implementing preventive techniques as required

  • Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Experience listed below could be obtained through a combination of school work, classes, research, or any relevant previous job or internship experiences.

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience

  • 1+ years of experience with Windows System administration, Active Directory Security, PowerShell Scripting, or related IT Systems Supervisory Control and Data Acquisition (SCADA) duties

  • 1+ years of experience with the installation, configuration, monitoring, and performance optimization of AVEVA PI or SCADA System servers, interfaces, and user tools

  • 1+ years of experience as an AVEVA PI or SCADA System administrator

  • Technical knowledge of networks, firewalls, and related hardware and software

Preferred Qualifications

  • Familiarity with applications (hosting, information management, networking, etc.)

  • Familiarity with SCADA, Operational Data Historian, HMIs, RTUs, PLCs

  • Experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications

  • Experience with PI integrator for business analytics

  • ITIL certification

  • Technical certifications

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

#ITEngineer #SystemsEngineer #ITAnalyst #SCADA #RTS #RealTime #SystemsAnalyst #ITIL #ColumbusOH #Ohio #OH #OhioMeansJobs #SCADA #AVEVA #Indiana #ActiveDirectory

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

  • E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
  • Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$82,200.00 - $123,200.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-07-20

Posting End Date (if applicable):

2026-08-20Please note that the job posting will close on the day before the posting end date.

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