ZipRecruiter

Log In

1

Director Of Implementation Services Jobs (NOW HIRING)

TrueScripts

Director of Implementation

Washington, IN · On-site +1

Job Type Full-time Description TrueScripts Management Services is a pharmacist-founded, fully ... The Director of Implementation is responsible for leading the successful onboarding and ...

BS&A

Director of Implementation Partnerships

Bath, MI · On-site

Director of Implementation Partnerships Position Overview The Director of Implementation ... service reputation that defines BS&A. This leader is fully accountable for partner-delivered Go ...

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Drive continuous quality improvement initiatives to enhance service delivery and operational ... of assigned direct reports within the implementation team * Experience in driving employee ...

Mutual of Omaha

Supervisor of Implementation

Omaha, NE · On-site +1

$85K - $95K/yr

Supervisor of Implementation Apply now Job no: 504989 Work type: Full Time Regular Location: Remote ... Leadership Experience: 2 years of formal or informal leadership experience in a service or ...

Triple Whale

Senior Manager of Implementation

And on top of that, we give you the most actionable AI in commerce - Moby 2 - letting you tap any ... Experience leading Implementation, Professional Services, Onboarding, or Customer Success teams in ...

Zaviant

Director of Consulting Services

Director of Consulting Services Location: Remote (US) Travel: Up to 25% About Zaviant Zaviant ... Our team partners with clients to design, implement, and mature privacy, security, risk, and ...

Cotiviti

The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting, and managing implementation activities from pre-sales support through ...

CreatorIQ, Inc

Senior Manager, Implementation

New York, NY · On-site

$132K - $165K/yr

Partner with the Director of Implementation on capacity planning, hiring, and team structure as the ... Experience * 8+ years in enterprise SaaS implementation, customer success, or professional services ...

next page

Showing results 1-20

All JobsOf Implementation Services JobsDirector Of Implementation Services Jobs

Director Of Implementation Services information

See salary details

$26

$51

$80

How much do director of implementation services jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for director of implementation services in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

Is implementation specialist a stressful job?

Implementation specialists often face pressure to meet project deadlines and ensure client satisfaction, which can lead to stressful situations. The role requires strong organizational skills, problem-solving, and the ability to manage multiple tasks simultaneously, especially during complex deployments or system integrations.

How to become a director of implementation?

To become a director of implementation, candidates typically need extensive experience in project management, client onboarding, or software deployment, often 8-10 years, along with strong leadership and communication skills. A bachelor's degree in a related field is usually required, and certifications like PMP or Agile can enhance prospects. Progression often involves advancing from managerial roles overseeing implementation teams to senior leadership positions.

How does a Director of Implementation Services typically collaborate with cross-functional teams during complex project rollouts?

As a Director of Implementation Services, you will frequently coordinate with product management, sales, engineering, and client success teams to ensure smooth project rollouts. Your primary responsibility is to align project objectives across departments, manage timelines, and resolve any roadblocks that arise. Effective communication and stakeholder management are crucial, as you'll often facilitate meetings, set clear expectations, and provide leadership to ensure all teams are working towards a common goal. Building strong relationships with both internal and external partners is key to delivering successful implementations.

What does a Director of Implementation Services do?

A Director of Implementation Services is responsible for overseeing the successful onboarding and integration of new products, services, or systems for clients or within an organization. They lead a team that ensures projects are delivered on time, within budget, and to the client's satisfaction. Their duties often include managing project timelines, coordinating with cross-functional teams, resolving issues that arise during implementation, and ensuring effective communication between stakeholders. The role requires strong leadership, project management, and problem-solving skills. Ultimately, their goal is to ensure smooth transitions and high customer satisfaction during the implementation process.

How much does a director of implementations make?

The average salary for a Director of Implementation Services typically ranges from $120,000 to $180,000 annually, depending on experience, industry, and company size. In high-demand markets, salaries can exceed this range, especially for those with strong project management and technical skills.

How much does an implementation manager make in the US?

An Implementation Manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on the complexity of projects managed and certifications held, such as PMP or Six Sigma.

What is the difference between Director Of Implementation Services vs Implementation Manager?

AspectDirector Of Implementation ServicesImplementation Manager
CredentialsBachelor's degree, often with advanced certifications in project management or industry-specific toolsBachelor's degree, PMP or similar certifications preferred
Work EnvironmentStrategic oversight, cross-department collaboration, executive communicationProject execution, team management, client interaction
Employer & Industry UsageUsed in large organizations across tech, healthcare, and consulting sectorsCommon in mid-sized to large companies in similar industries
Search & Comparison IntentUnderstanding leadership roles in implementationDetails about project management and team leadership

The Director Of Implementation Services typically oversees multiple projects and sets strategic goals, while the Implementation Manager focuses on executing specific projects and managing teams. Both roles require strong project management skills and industry knowledge, but the director role involves higher-level planning and stakeholder communication.

What are the key skills and qualifications needed to thrive as a Director Of Implementation Services, and why are they important?

To thrive as a Director Of Implementation Services, you need strong project management expertise, deep understanding of implementation methodologies, and a relevant bachelor's or master's degree. Familiarity with project management tools (such as Jira, Asana, or MS Project), CRM systems, and certifications like PMP or Six Sigma are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams, engage stakeholders, and resolve challenges efficiently. These skills and qualities are essential for delivering successful implementations, ensuring client satisfaction, and driving continuous process improvements.
More about Director Of Implementation Services jobs
What cities are hiring for Director Of Implementation Services jobs? Cities with the most Director Of Implementation Services job openings:
What states have the most Director Of Implementation Services jobs? States with the most job openings for Director Of Implementation Services jobs include:
What job categories do people searching Director Of Implementation Services jobs look for? The top searched job categories for Director Of Implementation Services jobs are:
Director Of Implementation Services jobs near you
Infographic showing various Director Of Implementation Services job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.
Director of Implementation

Director of Implementation

TrueScripts

Washington, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Job Type
Full-time
Description
TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care ? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.
Our team members enjoy:
  • A wide range of health insurance options including medical, dental and vision
  • A strong salary and bonus program
  • A robust 401k and company match
  • Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
  • Employee Assistance Program
  • A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
  • Dream Manager Program (yes, it's a real thing!)
  • A cohesive, family-based culture
  • Charitable contributions and volunteer time

Ok, enough about us. Here's what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a 'can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.
Position Overview:
The Director of Implementation is responsible for leading the successful onboarding and implementation of new TrueScripts clients and overseeing the transition of implementation work into a dedicated, scalable function. This role owns the end-to-end implementation experience from initial kickoff through go-live and stabilization, ensuring a seamless transition for clients and internal teams. This position reports to the Chief Operations Officer.
What You'll Own:
Implementation Leadership
  • Own the full implementation lifecycle for new clients from contract handoff through go-live and stabilization.
  • Manage and lead the implementation team, as a standalone functioning capability.
  • Update implementation playbooks, project plans, and governance processes, at least annually.
  • Serve as the point of accountability for implementation success and escalation management.

Client Onboarding and Project Management
  • Oversee implementation team with kickoff meetings and ongoing implementation calls with clients and stakeholders.
  • Ensure all deliverables are completed accurately and on time, including plan setup, eligibility and data integration, communications, documentation, testing, and go-live readiness.
  • Oversee and manage multiple concurrent implementations and proactively address risks.

Cross-Functional Collaboration
  • Partner with Client Success to ensure effective transition to ongoing account management.
  • Collaborate with Business Development, Technical Account Management, Operations, Finance, Quality Assurance, and other internal teams.
  • Coordinate internal readiness for go-live across all functions.

Benefit Setup, Testing, and Operational Readiness
  • Oversee interpretation of client plan design and ensure accurate system configuration.
  • Refine and implement quality checks and testing to ensure accuracy of plan set ups.
  • Ensure testing and validation of eligibility, plan setup, claims logic, and communications.
  • Monitor post-go-live stabilization and resolve issues.

Process Improvement and Team Development
  • Evaluate current workflows and implement scalable processes.
  • Establish KPIs, service standards and reporting frequency.
  • Identify AI automation and efficiency opportunities.
  • Build and develop the implementation team to provide excellence in implementation.

Requirements
  • Bachelor's degree or equivalent experience required
  • 3+ years of experience leading an implementation team with at least 3 direct reports, preferrable at a PBM
  • 7+ years of experience in PBM, healthcare, benefits implementation, client onboarding, or operations leadership highly preferred
  • Certified Business Analyst or PMP certified Project Manager a plus
  • Experience building scalable processes in a growing organization is highly preferred
  • Strong knowledge of implementation workflows including plan setup, eligibility, and data integration
  • Demonstrated experience managing complex projects
  • Effective communication, training, organization, and problem-solving skills

Apply