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Director Of Implementation Services Jobs (NOW HIRING)

Technical Solutions Inc

Director of Service

Pittsburgh, PA · On-site

$100K - $140K/yr

The Director of Service is responsible for leading and overseeing all service operations within the ... Develop and implement service policies, procedures, and best practices * Coordinate service ...

Struers

Director of Technical Services

Westlake, OH · On-site

Position Overview The Director of Technical Services is responsible for overseeing all service ... Implement continuous training programs and foster a knowledge-sharing culture within the service ...

Bierman Autism Centers

Director of Services

Moorestown, NJ · On-site

$100K - $130K/yr

We are looking for a Director of Services who can accelerate client success across their assigned region. Reporting to the EVP of Operations, you will provide leadership, performance management, and ...

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How much do director of implementation services jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for director of implementation services in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What does a director of implementation services do?

A Director of Implementation Services is responsible for overseeing the successful onboarding and integration of new products, services, or systems for clients or within an organization. They lead a team that ensures projects are delivered on time, within budget, and to the client's satisfaction. Their duties often include managing project timelines, coordinating with cross-functional teams, resolving issues that arise during implementation, and ensuring effective communication between stakeholders. The role requires strong leadership, project management, and problem-solving skills. Ultimately, their goal is to ensure smooth transitions and high customer satisfaction during the implementation process.

How does a director of implementation services typically collaborate with cross-functional teams during complex project rollouts?

As a Director of Implementation Services, you will frequently coordinate with product management, sales, engineering, and client success teams to ensure smooth project rollouts. Your primary responsibility is to align project objectives across departments, manage timelines, and resolve any roadblocks that arise. Effective communication and stakeholder management are crucial, as you'll often facilitate meetings, set clear expectations, and provide leadership to ensure all teams are working towards a common goal. Building strong relationships with both internal and external partners is key to delivering successful implementations.

What are the key skills and qualifications needed to thrive as a director of implementation services, and why are they important?

To thrive as a Director Of Implementation Services, you need strong project management expertise, deep understanding of implementation methodologies, and a relevant bachelor's or master's degree. Familiarity with project management tools (such as Jira, Asana, or MS Project), CRM systems, and certifications like PMP or Six Sigma are highly valued. Exceptional leadership, communication, and problem-solving skills help you manage teams, engage stakeholders, and resolve challenges efficiently. These skills and qualities are essential for delivering successful implementations, ensuring client satisfaction, and driving continuous process improvements.

What is the difference between Director Of Implementation Services vs Implementation Manager?

AspectDirector Of Implementation ServicesImplementation Manager
CredentialsBachelor's degree, often with advanced certifications in project management or industry-specific toolsBachelor's degree, PMP or similar certifications preferred
Work EnvironmentStrategic oversight, cross-department collaboration, executive communicationProject execution, team management, client interaction
Employer & Industry UsageUsed in large organizations across tech, healthcare, and consulting sectorsCommon in mid-sized to large companies in similar industries
Search & Comparison IntentUnderstanding leadership roles in implementationDetails about project management and team leadership

The Director Of Implementation Services typically oversees multiple projects and sets strategic goals, while the Implementation Manager focuses on executing specific projects and managing teams. Both roles require strong project management skills and industry knowledge, but the director role involves higher-level planning and stakeholder communication.

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Director Of Implementation Services jobs near you
Infographic showing various Director Of Implementation Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.

Director of Guest Services

Kalahari Resorts & Conventions

Pocono Manor, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

67th of 108 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Director of Guest Services
Kalahari Resorts & Conventions is seeking a Director of Guest Services. In this role, you'll directly supervise the front office, bell staff and concierge teams as well as work in partnership with the Front Office Manager(s), Director of Rooms and the Guest Experience team to achieve our desired results. You'll potentially serve as the Property Manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll represent property management in resolving any guest or property related situation as well as manage the flow of inquiries and direct guests within the lobby.
Key Responsibilities
  • Oversee daily guest services operations, ensuring exceptional service delivery and a seamless experience across all touchpoints.
  • Lead, coach, and develop guest services teams to create a positive, high-performing work environment.
  • Design and implement service standards, policies, and procedures to consistently exceed guest expectations.
  • Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance.
  • Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives.

What We're Looking For
  • Four years of previous front office or guest service manager experience.
  • Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Experience growing others - and looking for growth.
  • Basic P&L/budget experience.
  • Passion, energy, self-motivation and an infectious personality!

Preferred Requirements
  • Bilingual in Spanish and English.
  • Experience with a property of 500 rooms or more.
  • Formal training or hands-on education in hotel management and operations.
  • Basic sales experience.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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