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Director Of Implementation Jobs (NOW HIRING)

Bankjoy

Director of Implementation

Austin, TX · On-site

The Role We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide. This is ...

BS&A

Director of Implementation Partnerships

Bath, MI · On-site

Director of Implementation Partnerships Position Overview The Director of Implementation Partnerships is responsible for establishing, leading, and scaling BS&A's implementation partnerships function.

Hearst

Manager of Implementation

Dallas, TX · On-site +1

Proven leadership experience supporting the successful management, growth, and development of assigned direct reports within the implementation team * Experience in driving employee engagement and ...

CERiS

Director of Implementations

Fort Worth, TX · On-site

$119K - $197K/yr

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service ...

CERiS

Director of Implementations

Fort Worth, TX · Remote

$119K - $197K/yr

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service ...

Fourth

Director of Enterprise Implementation

The Director of Enterprise Implementation leads all U.S. enterprise customer implementations, ensuring timely and valuable delivery while building a high-performing implementation team and ...

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass ... More information is available at Job Summary The Director of Customer Implementation Services leads ...

CreatorIQ, Inc

Senior Manager, Implementation

New York, NY · On-site

$132K - $165K/yr

Partner with the Director of Implementation on capacity planning, hiring, and team structure as the org scales * Serve as the escalation point for your team's most complex or at-risk implementations ...

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Director Of Implementation information

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$103.5K

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How much do director of implementation jobs pay per year?

As of Jul 19, 2026, the average yearly pay for director of implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Implementation vs Project Manager?

AspectDirector Of ImplementationProject Manager
CredentialsTypically requires a bachelor’s degree, often with experience in project management or industry-specific certificationsRequires a bachelor’s degree; PMP or similar certifications are common
Work EnvironmentOversees multiple projects or programs, strategic planning, and high-level coordinationManages individual projects, timelines, and team execution
Industry UsageUsed in industries like tech, healthcare, and consulting for leadership rolesCommon across various industries for project execution roles

The Director Of Implementation focuses on strategic oversight and high-level coordination of multiple projects, while the Project Manager handles day-to-day project execution and team management. Both roles require strong organizational skills and industry knowledge, but the Director Of Implementation operates at a higher strategic level.

How much does a director of implementations make?

A Director of Implementation typically earns between $120,000 and $180,000 annually, depending on experience, industry, and company size. In high-demand markets, salaries can exceed this range, especially with leadership skills and project management expertise.

How to become a director of implementation?

To become a director of implementation, candidates typically need extensive experience in project management, strong leadership skills, and a background in the relevant industry. Earning advanced certifications such as PMP or Agile certifications can be beneficial, along with a bachelor's degree in business, management, or a related field; some roles may prefer a master's degree. Progressing through roles like project manager or senior manager helps build the necessary expertise for a director-level position.

What does a Director of Implementation do?

A Director of Implementation oversees the planning, coordination, and execution of company projects or product rollouts to ensure they are delivered on time and within budget. They manage teams, develop strategies, create timelines, and work closely with clients and internal stakeholders to ensure smooth transitions and successful outcomes. This role often involves problem-solving, resource allocation, and continuous process improvement to meet organizational goals.

What are some common challenges faced by Directors of Implementation, and how can they be addressed?

Directors of Implementation often encounter challenges such as aligning cross-functional teams, managing project timelines, and ensuring client expectations are met during complex rollouts. It is essential to maintain clear communication channels, set realistic milestones, and foster collaboration among stakeholders to navigate these challenges. Proactively identifying risks and adapting plans as needed can also help ensure successful project delivery and client satisfaction.

How much does an implementation manager make in the US?

An Implementation Manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on the complexity of projects managed and certifications held, such as PMP or Six Sigma.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized roles in investment banking, private equity, and technology leadership can also reach or surpass this level, typically requiring extensive experience, advanced skills, and often a combination of salary, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Director of Implementation, and why are they important?

To thrive as a Director of Implementation, you need expertise in project management, process optimization, and a strong background in business or technology, often supported by a bachelor’s or master’s degree. Familiarity with project management software (like Asana or Jira), CRM systems, and certifications such as PMP or Six Sigma are typically required. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and manage client relationships effectively. These skills ensure seamless execution of complex projects, client satisfaction, and the successful delivery of organizational goals.
More about Director Of Implementation jobs
What cities are hiring for Director Of Implementation jobs? Cities with the most Director Of Implementation job openings:
What are the most commonly searched types of Of Implementation jobs? The most popular types of Of Implementation jobs are:
What states have the most Director Of Implementation jobs? States with the most job openings for Director Of Implementation jobs include:
What job categories do people searching Director Of Implementation jobs look for? The top searched job categories for Director Of Implementation jobs are:
Director Of Implementation jobs near you
Infographic showing various Director Of Implementation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Director of Implementation

Director of Implementation

Bankjoy

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.
The Role
We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide.
This is a senior leadership role - not an individual contributor position. You will own the implementation function end-to-end: building and developing a high-performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring every client launches successfully and on time. You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio.
The ideal candidate is a hands-on leader who has already led an implementation or professional services team at a fintech or digital banking company. You don't just manage from above - you understand the work deeply, stay close to active projects, roll up your sleeves to remove blockers, and are present when your team needs you most. You know how to build process without bureaucracy, hold a team accountable with empathy, and represent Bankjoy with credibility and composure when escalations arise.
What You'll Do
Team Leadership & Performance
  • Build and develop a high-performance implementation team - setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists
  • Lead through presence and example - you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed
  • Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes
  • Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time
  • Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement
  • Hire and onboard implementation talent as Bankjoy's client portfolio grows
  • Build a team culture of urgency, ownership, and continuous improvement

Hands-On Delivery & Blocker Removal
  • Stay close to active client implementations - maintaining real-time awareness of project status, risk indicators, and team workload across the full portfolio
  • Proactively identify blockers - whether client-side, cross-functional, or internal - and drive resolution before they impact timelines
  • Work directly with Product, Engineering, and Operations to unblock your team on technical issues, integration dependencies, and product gaps
  • Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates - grounded in firsthand knowledge of what works in the field
  • Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays
  • Build and maintain reporting that gives leadership visibility into portfolio health, at-risk projects, and team capacity

Escalation Management
  • Serve as Bankjoy's senior point of escalation for implementation issues - engaging directly with client executives and internal leadership when situations require it
  • Handle escalations with composure, speed, and decisiveness - de-escalating client concerns while driving internal accountability to resolve root causes
  • Establish clear escalation protocols so your team knows when and how to surface issues, and what to expect when they do

Cross-Functional Leadership
  • Partner with Sales to ensure smooth contract-to-kickoff handoffs, realistic scoping, and clear client expectations from day one
  • Work closely with Product and Engineering to surface implementation-blocking issues and feed client learnings back into the product roadmap
  • Coordinate with Customer Success on post-go-live handoff protocols to protect client relationships and retention

Client & Stakeholder Engagement
  • Lead client-facing kickoff meetings, executive business reviews, and escalation calls with confidence and professionalism
  • Maintain working knowledge of core banking system nuances (Corelation Keystone, Jack Henry Symitar, Fiserv, and others) to ensure implementation plans are technically grounded
  • Build trusted relationships with client leadership that extend beyond individual projects

Strategic Contribution
  • Partner with the COO to define the implementation team's organizational structure, headcount plan, and operating model as Bankjoy scales
  • Contribute to capacity planning, resource allocation, and implementation scoping assumptions in partnership with Sales and Finance
  • Identify opportunities to templatize and productize recurring implementation work to reduce delivery cost and improve consistency

What You Bring
  • 8+ years of implementation, onboarding, or professional services experience - specifically within fintech, digital banking, or core banking environments
  • Deep understanding of how financial institutions operate, including familiarity with core banking systems, digital banking platforms, and the unique compliance and operational constraints of banks and credit unions
  • 5+ years of people management experience leading a team of implementation managers or project managers - this is a required qualification, not a nice-to-have
  • Demonstrated track record of building and developing high-performance implementation teams, not just managing existing ones
  • Proven ability to identify and remove blockers - cross-functional, technical, and client-side - with speed and ownership
  • Demonstrated track record of improving implementation delivery metrics (time-to-live, go-live rate, client satisfaction) at scale
  • Exceptional project management fundamentals with the ability to manage a portfolio of complex, multi-stakeholder projects through your team
  • Executive presence and communication skills - able to represent Bankjoy credibly at all levels of a client organization, including C-suite at financial institutions
  • Proven track record of handling escalations directly and effectively - you don't pass the problem, you own the resolution
  • Experience building or significantly improving implementation processes, playbooks, and team operating rhythms
  • Comfort operating in a high-growth, resource-constrained environment where process-building is part of the job

Nice to Have
  • Familiarity with credit union core banking systems (Corelation, Jack Henry, Fiserv or similar)
  • Experience with digital banking conversions or multi-product implementations
  • Experience working with credit unions or community banks
  • Experience managing multi-vendor implementation projects
  • PMP, PMI, or equivalent project management certification

What You Get
  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture
⚖ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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