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Head Of Implementation Jobs (NOW HIRING)

AccelerateHC

Head of Implementation

New York, NY · On-site

Head of Implementation Job Summary: Our Client is seeking an experienced and strategic Head of Implementation to lead and scale their customer deployment organization. This individual will oversee ...

Asseta

Head of Implementation

Manhattan, NY · On-site

$130K - $180K/yr

... of the most sophisticated private wealth in the world, and the chance to stand up a strategic, enterprise-grade implementation practice from the ground up. As an Implementation Leader, You Will

New

Confido

Director of Implementation

New York, NY · On-site

$170K - $210K/yr

You will report directly to the Head of Implementation. What You'll Do Onboarding & Deployment * Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers

BS&A

Director of Implementation Partnerships

Bath, MI · On-site

As the founding leader of this function, the Head of Partnerships is expected to balance strategic ... A's implementation capacity to meet growing customer demand. • Assume ownership of BS&A ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $127K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$127 ... At Invictus, we are eager to learn about and implement restorative approaches to support students ...

Archdiocese of New York

Head of Recruitment

Bronx, NY

$65K - $80K/yr

Preston High School - Head of Recruitment Location: Bronx, NY Reports to: Principal Start Date ... Develop and implement a multiyear recruitment plan aligned with Preston's strategic growth goals.

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Partner with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility. * Act as a Customer SME: Communicate accounting and revenue ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Partner with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility. * Act as a Customer SME: Communicate accounting and revenue ...

A.P. Møller - Maersk A/S

Head of Cybersecurity

Norfolk, VA

$107K - $145K/yr

Maersk Line, Limited The Head of Cybersecurity is the primary owner of the Maersk Line, Limited ... Develop, implement and monitor a global enterprise information security and risk management program ...

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Head Of Implementation information

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$39K

$103.5K

$168K

How much do head of implementation jobs pay per year?

As of Jun 27, 2026, the average yearly pay for head of implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Head of Implementation, and how can they be addressed?

A Head of Implementation often encounters challenges such as aligning cross-functional teams, managing tight deadlines, and ensuring clients' expectations are met during project rollouts. Success in this role relies on strong communication skills, proactive risk management, and clear project planning. Collaborating closely with sales, product, and client success teams helps streamline processes and resolve issues quickly, while fostering a culture of continuous improvement can lead to smoother implementations over time.

What are the key skills and qualifications needed to thrive as a Head of Implementation, and why are they important?

To thrive as a Head of Implementation, you need expertise in project management, change management, and a strong understanding of industry-specific processes, often supported by a degree in business or a related field. Familiarity with project management tools (such as Jira, Asana, or MS Project), CRM systems, and certifications like PMP or Six Sigma are typically required. Outstanding leadership, strategic thinking, and communication skills help drive cross-functional teams and manage stakeholder expectations. These abilities are crucial for ensuring seamless product or service rollouts, meeting client needs, and achieving organizational goals.

What does a Head of Implementation do?

A Head of Implementation is responsible for overseeing the successful delivery and integration of products or services into client organizations. They manage implementation teams, coordinate with clients to understand their needs, and ensure that projects are completed on time and within budget. This role often involves developing strategies, creating project plans, and resolving any issues that arise during the implementation process. The Head of Implementation plays a crucial role in ensuring customer satisfaction and long-term client relationships.
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What cities are hiring for Head Of Implementation jobs? Cities with the most Head Of Implementation job openings:
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Head Of Implementation jobs near you
Infographic showing various Head Of Implementation job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 27% Part Time, 9% Contract, and 9% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Head of Implementation

AccelerateHC

New York, NY • On-site

Full-time

Posted 8 days ago

Job description

Head of Implementation
Job Summary:
Our Client is seeking an experienced and strategic Head of Implementation to lead and scale their customer deployment organization. This individual will oversee implementation and technical deployment teams, establish operational excellence across the customer onboarding lifecycle, and build the processes, frameworks, and team structure required to support rapid growth. The ideal candidate is equally comfortable developing people, designing scalable systems, and partnering directly with customers to drive successful outcomes.
About:
Our Client is a fast-growing B2B SaaS company transforming how service-based businesses operate and grow. Their platform leverages modern technology and AI-driven capabilities to streamline workflows, improve operational efficiency, and unlock revenue opportunities for customers in complex, operationally intensive industries. As the company continues to scale, they are investing heavily in their post-sales organization to deliver a world-class customer experience and build the foundation for long-term growth.
About the Role:
Reporting directly to the Chief Customer Officer, the Head of Implementation will lead a growing team of implementation and technical deployment professionals responsible for onboarding customers and guiding them from kickoff through successful adoption. This individual will oversee both implementation and technical deployment functions while building the operational foundation needed to support continued growth.
The Head of Implementation will be responsible for creating a repeatable implementation methodology, improving delivery consistency, establishing operational rigor, and developing the systems needed to scale customer deployments effectively. This role is ideal for a leader who thrives in high-growth environments, enjoys solving complex operational challenges, and has a proven track record of building high-performing customer delivery organizations.
The successful candidate will play a critical role in shaping the future of the post-sales function while driving measurable improvements in implementation quality, customer outcomes, and organizational efficiency.
Duties and Responsibilities:
  • Lead and develop teams responsible for customer implementations, deployments, and onboarding activities.
  • Design, document, and optimize the end-to-end implementation lifecycle from project kickoff through successful adoption and transition.
  • Establish clear implementation stages, milestones, acceptance criteria, and governance processes to improve consistency and quality.
  • Build scalable capacity planning and resource management models to support customer demand and company growth.
  • Develop and monitor key performance indicators related to implementation success, customer adoption, project delivery, and operational efficiency.
  • Create playbooks, best practices, onboarding programs, and enablement initiatives that improve team effectiveness and scalability.
  • Drive initiatives to improve customer onboarding experiences and reduce implementation-related escalations, rework, and prolonged post-launch support needs.
  • Partner closely with Customer Success, Product, Engineering, Support, and Revenue teams to improve the customer lifecycle and cross-functional alignment.
  • Serve as an executive escalation point for complex customer situations and strategic implementation initiatives.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Identify opportunities to leverage technology, automation, and process improvements to enhance operational performance.
  • Help build the long-term structure, processes, and operating model for a rapidly growing post-sales organization.

Qualifications:
  • 8+ years of experience leading implementation, professional services, deployment, onboarding, or customer delivery organizations.
  • Strong background within B2B SaaS environments.
  • Proven success managing complex enterprise software implementations and customer onboarding programs.
  • Experience building and scaling implementation processes, methodologies, and operational frameworks.
  • Demonstrated ability to lead and develop high-performing customer-facing teams.
  • Strong understanding of project management, resource planning, capacity modeling, and operational reporting.
  • Exceptional communication and stakeholder management skills.
  • Experience partnering cross-functionally with Product, Engineering, Support, and Customer Success teams.
  • Customer-centric mindset with a passion for driving measurable business outcomes.
  • Ability to thrive in fast-paced, high-growth environments.
  • Experience building, transforming, or scaling post-sales organizations is highly preferred.
  • Experience establishing or partnering closely with Customer Success functions is a plus.
  • Experience leading enterprise, high-touch customer implementations is strongly preferred.

Additional Information:
  • Reports directly to the Chief Customer Officer.
  • Based in New York City with an in-office work environment.
  • Requires regular customer engagement and travel to customer sites as needed.
  • Opportunity to build and scale a critical function during a period of significant company growth.
  • High-impact leadership role with direct exposure to executive leadership and meaningful influence on organizational strategy.
  • Strong long-term growth potential as the company continues to expand its customer-facing operations and leadership team.

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