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Head Of Implementation Jobs (NOW HIRING)

Freshpaint

Head of Implementation

$200K - $225K/yr

As we scale our enterprise business, we are seeking a Head of Implementation to lead and evolve our implementation function. This is a director-level role responsible for building a world-class ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97.50K - $127.18K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$127 ... At Invictus, we are eager to learn about and implement restorative approaches to support students ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA

$97.50K - $127.18K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$127 ... At Invictus, we are eager to learn about and implement restorative approaches to support students ...

CSG

Head Of Maintenance

Harrisonburg, VA · On-site

Head of Maintenance Job Summary The Head of Maintenance is responsible for directing, managing, and ... Review team performance, identify development opportunities, and implement training and improvement ...

Archdiocese of New York

Head of Recruitment

Bronx, NY

$65K - $80K/yr

Preston High School - Head of Recruitment Location: Bronx, NY Reports to: Principal Start Date ... Develop and implement a multiyear recruitment plan aligned with Preston's strategic growth goals.

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Partner with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility. * Act as a Customer SME: Communicate accounting and revenue ...

Tabs

Implementation Team Lead

New York, NY · On-site

$175K - $205K/yr

Partner with the Head of Implementation to refine playbooks, standardize workflows, and improve internal tooling and data visibility. * Act as a Customer SME: Communicate accounting and revenue ...

AppJaxx

Head of Technology

San Antonio, TX

As we continue to expand, we're looking for a Head of Technology to lead our technical vision ... Evaluate, implement, and manage third-party tools, platforms, and vendors. * Ensure system security ...

Centellic

Head of Growth

New York, NY · On-site +1

$125K - $180K/yr

Head of Growth Department: Commercial Employment Type: Full Time Location: New York Compensation ... Establish Growth Measurement and Attribution Define and implement clear funnel metrics and ...

Preston High School

Head of Recruitment

Bronx, NY · On-site

$65K - $80K/yr

Preston High School - Head of Recruitment Location: Bronx, NY Reports to: Principal Start Date ... Develop and implement a multi-year recruitment plan aligned with Preston's strategic growth goals.

Preston High School

Head of Recruitment

Bronx, NY

$65K - $80K/yr

Preston High School - Head of Recruitment Location: Bronx, NY Reports to: Principal Start Date ... Develop and implement a multiyear recruitment plan aligned with Preston's strategic growth goals.

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All JobsHead Of Implementation Jobs

Head Of Implementation information

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$39K

$103.5K

$168K

How much do head of implementation jobs pay per year?

As of May 29, 2026, the average yearly pay for head of implementation in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Implementation, and why are they important?

To thrive as a Head of Implementation, you need expertise in project management, change management, and a strong understanding of industry-specific processes, often supported by a degree in business or a related field. Familiarity with project management tools (such as Jira, Asana, or MS Project), CRM systems, and certifications like PMP or Six Sigma are typically required. Outstanding leadership, strategic thinking, and communication skills help drive cross-functional teams and manage stakeholder expectations. These abilities are crucial for ensuring seamless product or service rollouts, meeting client needs, and achieving organizational goals.

What are some common challenges faced by a Head of Implementation, and how can they be addressed?

A Head of Implementation often encounters challenges such as aligning cross-functional teams, managing tight deadlines, and ensuring clients' expectations are met during project rollouts. Success in this role relies on strong communication skills, proactive risk management, and clear project planning. Collaborating closely with sales, product, and client success teams helps streamline processes and resolve issues quickly, while fostering a culture of continuous improvement can lead to smoother implementations over time.

What does a Head of Implementation do?

A Head of Implementation is responsible for overseeing the successful delivery and integration of products or services into client organizations. They manage implementation teams, coordinate with clients to understand their needs, and ensure that projects are completed on time and within budget. This role often involves developing strategies, creating project plans, and resolving any issues that arise during the implementation process. The Head of Implementation plays a crucial role in ensuring customer satisfaction and long-term client relationships.
More about Head Of Implementation jobs
What cities are hiring for Head Of Implementation jobs? Cities with the most Head Of Implementation job openings:
What are the most commonly searched types of Of Implementation jobs? The most popular types of Of Implementation jobs are:
What states have the most Head Of Implementation jobs? States with the most job openings for Head Of Implementation jobs include:
Head Of Implementation jobs near you
Infographic showing various Head Of Implementation job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 12% As Needed, 76% Full Time, 4% Part Time, and 4% Nights. Highlights an 87% Physical, and 13% Hybrid job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Head of Implementation

Head of Implementation

Freshpaint

Remote

$200K - $225K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

About Freshpaint:
Healthcare is a $4+ trillion industry in the U.S. alone, and it's undergoing a rapid digital transformation.
Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren't built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.
Freshpaint eliminates that trade-off.
We're a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company's website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it's shared.
In short: we let healthcare teams move fast, safely.
Backed by Top Investors
Freshpaint is backed by some of the most respected names in technology, including:
  • Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
  • Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare's digital future.
Who we're looking for
Freshpaint's success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to lead and evolve our implementation function.
This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will lead a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across Customer Success, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale.
This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value efficiently, predictably, and with an exceptional customer experience.
What you'll be doing
Freshpaint's success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to lead and evolve our implementation function.
This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will lead a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across Customer Success, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale.
This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value efficiently, predictably, and with an exceptional customer experience. You will handle customer escalations effectively and un-block onboardings.
Primary Responsibilities
1. Implementation Strategy & Vision
  • Define and evolve Freshpaint's implementation philosophy, operating model, and service tiers.
  • Create a scalable onboarding framework that supports enterprise growth while maintaining high-quality delivery.
  • Design segmentation strategies for enterprise, mid-market, and strategic accounts.
  • Establish clear success metrics for onboarding, including:
    • Time to First Value (TTFV)
    • Time to Full Adoption
    • Implementation NPS
    • Feature activation rates
    • Onboarding-related expansion influence
2. Team Leadership & Development
  • Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers.
  • Set performance standards and define leading/lagging indicators for individual and team success.
  • Hire and onboard new team members as the business scales.
  • Develop career paths, coaching frameworks, and skills progression across technical and consultative capabilities.
  • Foster a culture of operational excellence, customer empathy, and technical rigor.
3. Operational Excellence & Scale
  • Build scalable onboarding processes, playbooks, templates, and internal documentation.
  • Own forecasting and capacity planning for onboarding volume and complexity.
  • Standardize project management practices and tooling (e.g., Monday).
  • Develop dashboards to measure onboarding efficiency, adoption trends, and implementation quality.
  • Continuously identify bottlenecks and drive improvements across systems and workflows.
4. Executive-Level Customer Engagement
  • Act as executive sponsor for strategic or high-risk implementations.
  • Partner with Sales during late-stage deals to validate technical feasibility and implementation strategy.
  • Serve as a senior escalation point for complex customer challenges.
  • Build trusted relationships with executive stakeholders (VP/C-level).
5. Cross-Functional Leadership
  • Partner with:
    • Sales to support deal qualification, improve implementation scoping, and assist with driving late-stage deals to closure.
    • Product & Engineering to inform the roadmap based on implementation learnings and recurring friction points.
    • Customer Success & Account Management to ensure seamless transition from onboarding to long-term growth.
    • Marketing & Partnerships to support case studies, integrations, and technical enablement.
  • Serve as the voice of implementation internally, advocating for investments that improve time-to-value and scalability.
6. Revenue & Expansion Impact
  • Ensure full feature onboarding and activation across accounts.
  • Collaborate with Account Management to drive expansion opportunities through technical enablement.
  • Improve retention and expansion by ensuring strong technical foundations during onboarding.
  • Develop implementation strategies that unlock upsell pathways.
Desired Skills and Experience
Leadership & Strategic Experience
  • 8+ years in customer-facing technical roles (Implementation, Solutions Engineering, Solutions Architecture, or Customer Success Engineering).
  • 3+ years leading and scaling technical customer-facing teams.
  • Experience operating at a director level in a high-growth SaaS environment.
  • Proven track record of building processes from early-stage to scale-stage environments.
Technical Expertise
  • Deep understanding of web technologies, analytics, and front-end development.
  • Working proficiency with HTML, CSS, JavaScript, and tag management platforms (e.g., Google Tag Manager).
  • Hands-on-keyboard exprience implementing and troubleshooting complex platform configurations.
  • Strong understanding of data pipelines, APIs, and marketing technology ecosystems.
  • Working proficiency with analytics tools and data warehouses (Looker, Tableau, Snowflake, Redshift, etc.), with the ability to query and digest large data sets.
Operational & Analytical Rigor
  • Strong analytical mindset with a data-driven approach to decision-making.
  • Experience building KPIs and operational dashboards.
  • Capacity planning and forecasting experience.
  • Ability to balance customization for enterprise accounts with scalable processes.
Executive Communication & Influence
  • Exceptional written and verbal communication skills.
  • Comfortable engaging VP and C-level executives on both technical and business topics.
  • Ability to translate complex technical concepts into clear business value.
Nice to Haves
  • Experience scaling an implementation or solutions team in a high-growth SaaS environment.
  • Background in healthcare, data privacy, or other regulated industries.
  • Working experience with modern data stacks, CDPs, server-side tracking, and API architectures.
  • Experience with demand-side platforms and advertising technology is a plus.
  • Experience influencing product roadmap through customer and implementation insights.
  • Prior ownership of onboarding forecasting, capacity planning, or services revenue.

Perks & Benefits
We take care of our team-here's a peek at what you get when you join:
  • Competitive pay + generous equity (10-year exercise window)
  • Fully remote (U.S. only) with a $150/month coworking stipend
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
  • Unlimited PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • 2 "Treat Yourself" days a year-$100 and a day off, just because
  • Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

And more! Check out our careers page for the full list.

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