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Head Of Implementation Jobs in Boston, MA (NOW HIRING)

ATI

Head of Brakewise

Woburn, MA · On-site

Own customer onboarding, implementation, adoption, retention, and expansion strategies. * Develop ... As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to ...

ATI

Head of Brakewise

Woburn, MA · On-site

Own customer onboarding, implementation, adoption, retention, and expansion strategies. * Develop ... As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to ...

Social Finance

Head of Communications

Boston, MA

The Head of Communications will play a crucial role in elevating and modernizing Social Finance ... Develop and implement a comprehensive communications vision and strategy that advances Social ...

Social Finance

Head of Communications

Boston, MA

The Head of Communications will play a crucial role in enhancing the visibility of Social Finance ... Develop and implement a comprehensive communications vision and strategy that advances Social ...

Social Finance

Head of Communications

Boston, MA · On-site

The Head of Communications will play a crucial role in enhancing the visibility of Social Finance ... Develop and implement a comprehensive communications vision and strategy that advances Social ...

Nocturnal Inc.

Head of Engineering

Cambridge, MA · On-site

They are seeking an experienced Head of Engineering to lead their engineering team, drive technical ... Implement agile development practices and continuous improvement processes • Lead technical ...

Guardianlife

Head of Innovation (Hybrid)

Boston, MA · Hybrid

$152K - $250K/yr

The Head of Innovation in the Financial Protection & Retirement Solutions (FPRS) division is a ... Proven success in designing and implementing innovative strategies to enhance the customer ...

Grand Circle LLC

Head of Compliance

Boston, MA · On-site

$185K - $235K/yr

Head of Compliance Reporting to: Chief People Officer Location: Boston, MA (Hybrid - 3 days per ... Design and implement a risk-based audit and monitoring program. * Establish audit schedules ...

LivaNova

Head of Sales, OSA

Boston, MA · On-site

$325K - $430K/yr

Position Summary The Head of Sales - Obstructive Sleep Apnea (OSA) is a newly created, senior ... Sales Organization Build-Out - Design and implement the U.S sales organization. - Recruit, hire ...

ITF Therapeutics

Head of Finance

Concord, MA · On-site

The Head of Finance is a highly collaborative member of the ITF team, outward looking ... Partner with IT and European colleagues to implement and optimize SAP S/4HANA and related reporting ...

ITF Therapeutics

Head of Finance

Concord, MA · On-site

The Head of Finance is a highly collaborative member of the ITF team, outward looking ... Partner with IT and European colleagues to implement and optimize SAP S/4HANA and related reporting ...

Channelscaler

Head of RevOps

Boston, MA · On-site

$150K - $175K/yr

About the Role As the Head of Revenue Operations, reporting to the VP of Finance, you'll own the ... Design pricing, segmentation, and territory strategy grounded in ICP, and implement it in the CRM. ...

Channelscaler

Head of RevOps

Boston, MA · Remote

About the Role As the Head of Revenue Operations, reporting to the VP of Finance, you'll own the ... Design pricing, segmentation, and territory strategy grounded in ICP, and implement it in the CRM. ...

Third Way Health

Head of Engineering

Cambridge, MA · On-site

They are seeking a Head of Engineering to lead their global team of developers and enhance their ... implementing enterprise-grade security controls and compliance frameworks (HIPAA, SOC 2) Company

Amazon

Head of Creator Technologies

Cambridge, MA · On-site

ABOUT THIS ROLE Audible's Head of Creator Technologies is responsible for strategy, product, and ... leading implementation and testing of new features within an Agile environment - Partner ...

Amazon

Head of Creator Technologies

Cambridge, MA · On-site

ABOUT THIS ROLE Audible's Head of Creator Technologies is responsible for strategy, product, and ... leading implementation and testing of new features within an Agile environment - Partner ...

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Head Of Implementation information

See Boston, MA salary details

$42.4K

$112.4K

$182.5K

How much do head of implementation jobs pay per year?

As of Sep 1, 2026, the average yearly pay for head of implementation in Boston, MA is $112,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $131,400.00 per year, depending on experience, location, and employer.

What does a head of implementation do?

A Head of Implementation is responsible for overseeing the successful delivery and integration of products or services into client organizations. They manage implementation teams, coordinate with clients to understand their needs, and ensure that projects are completed on time and within budget. This role often involves developing strategies, creating project plans, and resolving any issues that arise during the implementation process. The Head of Implementation plays a crucial role in ensuring customer satisfaction and long-term client relationships.

What are the key skills and qualifications needed to thrive as a head of implementation, and why are they important?

To thrive as a Head of Implementation, you need expertise in project management, change management, and a strong understanding of industry-specific processes, often supported by a degree in business or a related field. Familiarity with project management tools (such as Jira, Asana, or MS Project), CRM systems, and certifications like PMP or Six Sigma are typically required. Outstanding leadership, strategic thinking, and communication skills help drive cross-functional teams and manage stakeholder expectations. These abilities are crucial for ensuring seamless product or service rollouts, meeting client needs, and achieving organizational goals.

What are some common challenges faced by a head of implementation, and how can they be addressed?

A Head of Implementation often encounters challenges such as aligning cross-functional teams, managing tight deadlines, and ensuring clients' expectations are met during project rollouts. Success in this role relies on strong communication skills, proactive risk management, and clear project planning. Collaborating closely with sales, product, and client success teams helps streamline processes and resolve issues quickly, while fostering a culture of continuous improvement can lead to smoother implementations over time.

What are the most commonly searched types of Of Implementation jobs in Boston, MA?

The most popular types of Of Implementation jobs in Boston, MA are:

What cities near Boston, MA are hiring for Head Of Implementation jobs?

Cities near Boston, MA with the most Head Of Implementation job openings:

Head Of Implementation jobs near you
Infographic showing various Head Of Implementation job openings in Boston, MA as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution, with an average salary of $112,448 per year, or $54.1 per hour.

Head of Brakewise

ATI

Woburn, MA • On-site

Full-time

Re-posted 18 days ago

Job description

About ATI & Brakewise
ATI is transforming the automotive service industry through intelligent inspection technologies, Physical AI, and advanced automation solutions. Our mission is to help automotive service providers operate safer, more efficiently, and more profitably through innovative technology.
Brakewise, an ATI company, is an AI-powered brake intelligence platform designed to improve vehicle safety, enhance service transparency, and help automotive service providers identify and address brake issues more effectively. By delivering actionable brake health insights, Brakewise empowers dealerships, service centers, tire retailers, fleets, and aftermarket providers to improve customer outcomes while creating new service opportunities.
As Brakewise enters a critical growth phase, ATI is seeking a Head of Brakewise to lead the successful launch, market adoption, and operational scaling of the business.
Position Overview
The Head of Brakewise serves as the operational owner of the Brakewise business, responsible for turning a great product into a scalable and successful SaaS platform.
This role sits at the intersection of customers, product, sales, marketing, and operations. The successful candidate will ensure that Brakewise delivers exceptional value to customers while building the processes, partnerships, and operational foundation necessary to support growth.
The Head of Brakewise will work closely with customers to understand their needs, collaborate with ATI's product and engineering teams to guide product development, support go-to-market initiatives, and oversee customer success and business operations. This individual will serve as the voice of the customer within ATI and help ensure that product innovation remains closely aligned with market needs.
The Head of Brakewise will lead the execution of Brakewise's growth strategy, ensuring successful customer onboarding, adoption, retention, and expansion while establishing scalable operating processes that support long-term success. This role will oversee customer-facing functions and partner closely with sales leadership to optimize market penetration, customer outcomes, and recurring revenue growth.
This is a hands-on leadership role for a builder who enjoys launching innovative products, solving problems, working directly with customers, creating scalable processes, and transforming emerging technology into a successful SaaS business.
Key Responsibilities
Business Operations & Growth
  • Lead the day-to-day operational success of the Brakewise business.
  • Develop and execute growth plans that drive customer adoption and recurring revenue.
  • Establish key performance indicators and operating metrics to measure business performance.
  • Build and improve business processes that support scale and operational efficiency.
  • Identify and evaluate new market opportunities, partnerships, and growth initiatives.
  • Collaborate with ATI leadership on planning, forecasting, and business priorities.
  • Drive adoption and expansion across customer segments and distribution channels.

Customer Success & Market Adoption
  • Own customer onboarding, implementation, adoption, retention, and expansion strategies.
  • Develop and maintain strong relationships with customers and strategic partners.
  • Ensure customers achieve measurable value from the Brakewise platform.
  • Establish customer success processes, reporting, and feedback programs.
  • Lead customer reviews and help identify opportunities for growth and improvement.
  • Serve as a key point of contact for customer challenges and escalations.
  • Build a customer-centric culture focused on satisfaction, retention, and long-term success.

Product Strategy & Voice of Customer
  • Serve as the voice of the customer within ATI.
  • Gather customer feedback, market intelligence, and industry insights to inform product priorities.
  • Partner closely with product and engineering teams to define requirements and roadmap priorities.
  • Help ensure product enhancements align with customer needs and business objectives.
  • Monitor industry trends, competitive solutions, and emerging technologies.
  • Support successful launch and adoption of new product features and capabilities.
  • Help shape the long-term vision and positioning of Brakewise.

Go-to-Market Strategy & Commercial Execution
  • Develop and execute go-to-market strategies for new customers, markets, and channels.
  • Partner with marketing and sales teams on positioning, messaging, pricing, and customer acquisition initiatives.
  • Lead launch planning and market rollout activities.
  • Support sales teams through customer engagement, industry expertise, and strategic relationship development.
  • Identify opportunities to expand Brakewise into dealerships, independent service providers, tire retailers, fleets, aftermarket organizations, and other automotive channels.
  • Drive initiatives that improve customer acquisition, activation, and long-term engagement.
  • Support and coordinate customer-facing sales personnel responsible for dealer and channel relationships.

Team Leadership & Cross-Functional Execution
  • Lead customer success, implementation, and business operations activities.
  • Coordinate efforts across product, engineering, sales, marketing, and operations teams.
  • Build scalable processes for onboarding, reporting, support, and customer engagement.
  • Foster a culture of accountability, innovation, customer focus, and continuous improvement.
  • Help build and scale the team as Brakewise grows.

Industry Engagement
  • Represent Brakewise at industry events, conferences, customer meetings, and strategic forums.
  • Build relationships with industry leaders, partners, and influencers.
  • Help establish Brakewise as a trusted leader in brake intelligence and vehicle safety technology.
  • Contribute thought leadership that supports market awareness and category development.

Requirements
  • 5+ years of experience in SaaS, automotive technology, automotive services, customer success, product management, business operations, or related fields.
  • Demonstrated ability to drive execution in a fast-paced environment and successfully bring products, services, or programs to market.
  • Experience working directly with customers to understand needs, solve problems, and improve outcomes.
  • Strong business acumen with an understanding of SaaS growth, customer adoption, retention, and recurring revenue models.
  • Ability to translate customer feedback and market insights into product and business recommendations.
  • Excellent communication, organization, and relationship-building skills.
  • Highly analytical with strong problem-solving and decision-making capabilities.
  • Comfortable working cross-functionally with engineering, product, sales, marketing, and operations teams.
  • Self-starter mentality with a willingness to roll up your sleeves and build processes from the ground up.

Preferred
  • Experience launching, scaling, or supporting a SaaS product or technology platform.
  • Experience in automotive technology, automotive services, dealerships, fleets, aftermarket services, or related industries.
  • Background in customer success, product management, business operations, implementation, or go-to-market strategy.
  • Startup, early-stage company, or high-growth business experience.
  • Experience managing projects, programs, or small teams.

Success Metrics
Success in this role will be measured by:
  • Customer adoption and utilization of the Brakewise platform.
  • Customer retention and satisfaction.
  • Growth in recurring SaaS revenue.
  • Successful onboarding and implementation of new customers.
  • Product-market fit and customer engagement metrics.
  • Expansion into new channels and strategic partnerships.
  • Delivery of market-driven product enhancements.
  • Operational efficiency and scalability of business processes.
  • Market awareness and industry recognition of the Brakewise platform.
  • Achievement of annual growth and business performance objectives.

Why Join ATI & Brakewise
This is a unique opportunity to help build and scale an innovative technology business that is reshaping the future of automotive service. As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to market while building a business that improves safety, transparency, and operational performance for customers across the automotive ecosystem.
If you are passionate about building products, solving customer problems, creating scalable businesses, and bringing innovative technology to market, we'd love to hear from you.

Apply