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Vintun

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IT Process Analyst- ITIL (hybrid remote)

Stafford, VA · Remote

$80K - $100K/yr

Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices. Job Tasks * Provide support and contribute ...

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How much do itil jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for itil in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

What are the key skills and qualifications needed to thrive as an ITIL professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

Is ITIL entry level?

ITIL (Information Technology Infrastructure Library) certifications are available at multiple levels, including Foundation, which is considered entry level and suitable for beginners. The Foundation certification covers basic concepts and practices, making it accessible without prior experience, but job requirements may also seek relevant skills or experience in IT service management. Advanced certifications require more experience and knowledge of ITIL frameworks.

Is ITIL in demand?

ITIL (Information Technology Infrastructure Library) professionals are in demand as organizations seek to improve IT service management and operational efficiency. Certifications like ITIL Foundation can enhance job prospects, and roles often require knowledge of ITSM tools and processes. The demand varies by industry and region but remains steady in organizations prioritizing IT service quality.

What jobs can I get with ITIL?

With ITIL certification, you can pursue roles such as IT Service Manager, ITIL Process Consultant, Service Desk Manager, or IT Operations Analyst. These positions typically require knowledge of IT service management best practices, process improvement, and often involve managing IT services, infrastructure, or support teams.
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Itil jobs near you
Infographic showing various Itil job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 1% Part Time, and 8% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $45,572 per year, or $21.9 per hour.

Data Engineer with ITIL (Snowflake, SnowSQL, Python, Pyspark) - NYC, NY - Contract opportunity

Zodiac Solutions

New York, NY • On-site

$125K - $150K/yr

Contractor

Re-posted 21 hours ago

Job description

Role                                     : Sr. Data Engineer with ITIL (Snowflake, SnowSQL, Python, Pyspark) (ServiceNow or Jenkins)

Work Location                  : New York City, NY- Hybrid with 3 days onsite office in a week

Duration                            : Long term contract opportunity

Need local resumes with strong Banking Domain experience.

ITIL Certification is MUST HAVE

Job Description:

Overview -

  • We are seeking a skilled Data Engineer to join our dynamic team. The ideal candidate will possess expertise in data pipeline development, data warehousing, and have a solid understanding of ITIL processes to support operational efficiency.

 Key Responsibilities:

  • Design, develop, and maintain scalable data pipelines using SQL, Python, and PySpark.
  • Build and optimize data warehouses leveraging Snowflake for efficient data storage and retrieval.
  • Collaborate with cross-functional teams to understand data requirements and deliver solutions.
  • Monitor and troubleshoot data workflows ensuring data quality and performance.
  • Document data processes and procedures following ITIL best practices.

Technical Skills:

  • 10 years of experience in data engineering or related roles.
  • Strong proficiency in writing complex queries for data extraction, transformation, and loading (ETL).
  • Experience in Python coding and PySpark frameworks.
  • Strong experience in SQL
  • Hands-on experience with designing, implementing, and managing data warehouses.
  • Deep understanding of Snowflake platform features, architecture, and best practices.
  • Experience with ITIL framework, especially in Incident Management and Problem Management.
  • Experience in Servicenow or Jenkins
  • Proven experience handling incident resolution, root cause analysis, and problem tracking within ITSM tools.

 Preferred Certifications:

  • ITIL Foundation or higher.
  • Snowflake Certification.
  • Any relevant certifications in big data, Python, or SQL.
 
Thanks,
Sanjay Kumar
sanjay.kumar@zodiac-solutions.com