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How much do itil jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for itil in the United States is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is ITIL and what does an ITIL professional do?

ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for delivering IT services efficiently and effectively. An ITIL professional uses these best practices to help organizations align their IT services with business needs, improve service delivery, reduce costs, and manage risk. Their responsibilities often include process improvement, incident management, change management, and ensuring that IT services meet agreed-upon standards and expectations.

How does an ITIL professional typically collaborate with other departments to improve service delivery?

ITIL professionals often work closely with various departments such as IT operations, customer support, and business units to align IT services with organizational needs. They facilitate communication between technical teams and non-technical stakeholders, ensuring that service management processes are clear and effective. Regular meetings, process documentation, and service reviews are common ways ITIL professionals foster collaboration, leading to more efficient incident resolution and continuous service improvement.

What is the difference between Itil vs ServiceNow Administrator?

AspectItilServiceNow Administrator
CertificationsITIL Foundation, ITIL ExpertServiceNow Certified System Administrator
Work EnvironmentIT service management, process improvementServiceNow platform management, automation
Industry UsageIT service providers, large enterprisesOrganizations using ServiceNow for ITSM

While ITIL is a set of best practices for IT service management, a ServiceNow Administrator focuses on managing and configuring the ServiceNow platform to implement ITIL processes. Both roles require understanding of ITSM principles, but ITIL provides the framework, whereas the ServiceNow Administrator applies it within the ServiceNow environment.

What are the key skills and qualifications needed to thrive as an ITIL (IT Service Management) professional, and why are they important?

To thrive as an ITIL professional, you need a solid understanding of IT service management principles, process optimization, and typically an ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and incidents. Strong analytical thinking, communication, and stakeholder management skills set top performers apart in this field. These competencies are crucial for ensuring efficient IT service delivery, continual improvement, and alignment of IT services with business needs.
More about Itil jobs
What cities are hiring for Itil jobs? Cities with the most Itil job openings:
What are the most commonly searched types of Itil jobs? The most popular types of Itil jobs are:
What states have the most Itil jobs? States with the most job openings for Itil jobs include:
What job categories do people searching Itil jobs look for? The top searched job categories for Itil jobs are:
Itil jobs near you
Infographic showing various Itil job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $45,572 per year, or $21.9 per hour.
IV&V Analyst - Readiness Assessment & ITIL

IV&V Analyst - Readiness Assessment & ITIL

XScion Solutions

Mclean, VA • On-site

Full-time

Medical, Dental, Retirement

Posted 24 days ago

Job description

As an employee, you Turn Change Into Value® - for our clients, for our company, for your professional growth, and for the consumers. We hire the best and brightest, who are driven to create lasting value. At xScion, you aren't just another team member, you're impactful. You're empowered. You're driven. You're an xScioneer.
xScion is seeking an IV&V Analyst to work on an xScion project team with one of our clients. The IV&V Analyst supports an IV&V engagement by executing detailed readiness assessments across technology, operations, and governance domains. This role focuses on evidence-based analysis, documentation review, and practical recommendations, with a strong grounding in ITIL and production support best practices.
As an IV&V Analyst, You Will:
  • Execute detailed assessments of system and operational readiness under the direction of the IV&V Lead
  • Review and analyze documentation related to architecture, test plans and results, defect logs, deployment plans, runbooks, SOPs, DR/BCP plans, and service/support procedures
  • Assess the design and maturity of ITIL-aligned processes, including incident, problem, change, and release management, and how they are practiced in day-to-day operations
  • Evaluate monitoring and alerting capabilities, incident response workflows, on-call structures, and escalation paths for production events
  • Participate in interviews and workshops with technical, operations, security, and business stakeholders; capture and validate notes and observations
  • Support the review of performance and load testing approach and results, including test coverage for peak volumes and major events or cutovers
  • Contribute to analysis of data and reporting readiness (e.g., data warehouse, dashboards, regulatory and operational reporting) and test-data management
  • Document findings, risks, and gaps in a structured way, including supporting evidence and practical, prioritized recommendations
  • Assist in preparing weekly status reports, interim assessment summaries, and executive-level briefing materials
  • Help refine and apply measurable go-live readiness criteria and track progress against them throughout the engagement.

To Be Successful, You Need:
  • US Citizenship Required
  • Bachelor's degree in Computer Science, Information Systems, Business IT Management or equivalent practical experience
  • 3-7 years of experience in IT consulting, IV&V, QA, operations, or related assurance roles supporting enterprise systems
  • Solid understanding of ITIL-based service management, particularly incident, problem, change, release, and configuration management
  • Experience reviewing and working with operational documentation (runbooks, SOPs, DR/BCP, incident reports) and translating it into maturity and readiness assessments
  • Familiarity with enterprise testing practices (functional, integration, performance/load), defect management, and environment management
  • Strong analytical and writing skills; able to create clear, evidence-based findings and recommendations for both technical and non-technical stakeholders
  • Comfortable conducting stakeholder interviews, documenting observations, and following up on open questions and evidence gaps
  • Desired: experience with public sector or regulated industries; relevant certifications (PMP, PgMP, ITIL, CISA, or similar).

Why xScion?
  • We have an amazing culture- We were named Best Places to Work in Virginia 7 times, including 2025.
  • We are poised for rapid growth- We are on the cutting edge of digital transformation in Financial Services, Healthcare, Nonprofit and Public Sector and continuously welcome new clients to the xScion family.
  • We believe in your continuous development- We invest in our teams' development, including our Communities of Practice, technology partnerships, sandbox and paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
  • We want you to make an impact in whatever you do- Our people are given the opportunity to provide impactful change to our clients and team.
  • We believe in equality
    - As a woman-owned organization, we believe in an inclusive and diverse culture where everyone's uniqueness makes us stronger.
  • Great Benefits: Medical, dental, 401(k) match, flexible spending and more, but we also have unique perks such as up to 27 days off a year (including your birthday!), remote work opportunities, parental leave, wellness benefits and many other things that inspire balance and flexibility.

We're Transforming RegTech Organizations:
At xScion, we Turn Change Into Value. We help clients in highly regulated industries start or accelerate their digital transformation initiatives by shifting their mindset and goals into smaller, actionable steps that create lasting value. With more than 20 years of experience supporting Regulatory Technology (RegTech), xScion provides both domain experts and tailored solutions to help organizations navigate complex compliance and technology requirements. We specialize in Business Agility, Cloud Transformation, and Organizational Change Management solutions for clients in Financial Services, Public Sector, Nonprofits, and Healthcare. Our experts help prepare and create change to clients' processes, technology and culture in order to improve operational efficiencies and the customer experience. As a certified Woman-Owned Small Business, we are proud to be the most trusted solutions partner that business and technology leaders count on to deliver lasting, impactful value.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. xScion takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.
You will be added to our talent community when you apply for this job. You may opt-out at any time.
Want to Learn More about xScion?
Check us out on www.xscion.com or socially at LinkedIn, Twitter, and Glassdoor.

Apply