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$41K

$88.9K

$137.5K

How much do servicenow systems administrator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for servicenow systems administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a ServiceNow Systems Administrator?

A ServiceNow Systems Administrator is an IT professional responsible for configuring, managing, and maintaining the ServiceNow platform within an organization. Their duties include user management, troubleshooting, workflow configuration, and ensuring the platform runs efficiently to support business processes. They also implement updates, monitor system performance, and provide technical support to end users. ServiceNow Administrators play a key role in optimizing IT service management (ITSM) and automating enterprise workflows.

What are the key skills and qualifications needed to thrive as a ServiceNow Systems Administrator, and why are they important?

To thrive as a ServiceNow Systems Administrator, you need expertise in IT service management (ITSM), ServiceNow platform configuration, and a solid understanding of ITIL frameworks, often supported by a bachelor's degree in IT or related fields. Proficiency in ServiceNow modules, scripting (JavaScript), and relevant certifications like ServiceNow Certified System Administrator are typically required. Strong problem-solving, communication, and organizational skills help you manage incidents and collaborate effectively with stakeholders. These skills ensure efficient platform operation, streamlined IT processes, and optimal service delivery within organizations.

What are some common challenges faced by ServiceNow Systems Administrators, and how can they be addressed?

ServiceNow Systems Administrators often encounter challenges such as managing platform upgrades, ensuring seamless integration with other IT systems, and balancing multiple user requests while maintaining system stability. Staying updated on new ServiceNow features and best practices is crucial to handle frequent changes and updates. Collaborating closely with developers, IT support teams, and end users helps resolve issues efficiently and ensures the platform meets organizational needs. Proactively monitoring system performance and automating routine tasks can also help reduce workload and prevent potential problems.

What is the difference between Servicenow Systems Administrator vs Servicenow Developer?

AspectServicenow Systems AdministratorServicenow Developer
CertificationsCertified System Administrator (CSA)Certified Application Developer (CAD)
Work EnvironmentMaintains and supports ServiceNow platform, manages configurationsDesigns and develops custom applications and features on ServiceNow
Employer UsageIT departments, service management teamsDevelopment teams, IT solutions providers

The Servicenow Systems Administrator focuses on maintaining and configuring the ServiceNow platform, ensuring smooth operation. In contrast, the Servicenow Developer primarily designs and builds custom applications and enhancements. Both roles require specific certifications and are integral to organizations leveraging ServiceNow for IT service management.

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Servicenow Systems Administrator jobs near you
Infographic showing various Servicenow Systems Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Senior ServiceNow Systems Administrator

Next Step Systems

Houston, TX • On-site

$82K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 hours ago

Job description

Senior ServiceNow Systems Administrator, Houston, TX
We have an opening for a Senior ServiceNow Systems Administrator. ServiceNow is the enterprise platform utilized globally as the system of truth for Change Requests, Configuration Management (CMDB), Incidents, IT Asset Management, Knowledge Management System, Problems, Service Requests, etc. Effective support of this platform is essential to the business operations of the company. The Senior Systems Administrator position plays an important role in support, enhancement, & integration of this platform. This is a senior technical role within the Service Management Systems (SMS) team. Although there is no supervisory function in this role the resource plays an important technical lead within the team. This position is 100% Onsite and not open for Remote.
Senior ServiceNow Systems Administrator Responsibilities:
- Design and build integrations with various systems (especially using Integration Hub).
- Develop code per best practices of ServiceNow for enhancements.
- Ensure the platform adheres to corporate Security Policy as well as ISO 27001/2 requirements.
- Install and maintain ServiceNow patches up to date.
- Learn the corporate ITSM processes to address Change Requests, Incidents, Problems, etc.
- Manage the users, groups, and their specific access to the platform.
- Mentor the technical resources within the SMS team.
- Monitor the MID Servers to ensure adequate uptime and accurate configuration.
- Plan and upgrade ServiceNow twice annually.
- Support the ServiceNow platform as the most senior technical lead.
- Utilize the Agile Development application for code development.
- Work as a team with the Service Management Systems team and stakeholders.
- Must be able to take a project and work independently.
Senior ServiceNow Systems Administrator Qualifications:
- Bachelor's degree or equivalent experience.
- Full understanding of ServiceNow best practices in coding, workflows, etc.
- Knowledge of ITIL and ITSM is preferred.
- Knowledge of ServiceNow CMDB best practices is highly desired including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery).
- Minimum of 10 years of experience in ITSM, ITOM modules.
- Minimum of 10 years of experience in IT Operations working with a variety of IT teams.
- Minimum of 10 years of experience in ServiceNow platform.
- Previous experience supporting CMDB and CSDM.
- Must have a current and active ServiceNow System Admin Basic Certification.
- ServiceNow System Administration Advanced Certification is a plus.
- ServiceNow HAM Pro & SAM Pro preferred.
Benefits include Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability, Flexible Spending Account, Health Savings Account, Lifestyle Spending Account, Voluntary 401(k) Plan, Profit Sharing, etc.
Keywords: Houston TX Jobs, Senior ServiceNow Systems Administrator, ServiceNow, ITIL, ITSM, ITOM, ServiceNow CMBD, CSDM, Automated Horizontal Discovery, Automated Vertical Discovery, ServiceNow HAM Pro, ServiceNow SAM Pro, Texas Recruiters, Information Technology Jobs, IT Jobs, Texas Recruiting
Looking to hire for similar positions in Houston, TX or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Senior ServiceNow Systems Administrators for jobs in Houston, TX and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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