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Full Time Itsm Administrator Jobs (NOW HIRING)

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

$66K - $100K/yr

The ITSM administrator provides configuration and administrative support of the Cloud-based ... full-time employees • Wellness Programs • Employee Assistance Programs and more *Benefit ...

South Shore Health

ServiceNow Administrator

Weymouth, MA · On-site

$87K - $127K/yr

SHS Enterprise Applications and Integrations Status: Full time Budgeted Hours: 40 Shift: Day ... Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ...

South Shore Health

ServiceNow Administrator

Weymouth, MA · On-site

$87K - $127K/yr

SHS Enterprise Applications and Integrations Status: Full time Budgeted Hours: 40 Shift: Day ... Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ...

DMI

ServiceNow Administrator

Washington, DC · Hybrid

Configure, administer, and enhance the ServiceNow platform to support ITSM and related modules ... Ability to obtain and maintain a Public Trust Employment Type: Full-Time Citizenship Status ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

... Full-time Description & Requirements Maximus is a trusted federal partner supporting mission ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

Marist College

TeamDynamix Administrator

Poughkeepsie, NY · On-site

$80K - $85K/yr

TeamDynamix Administrator Posting Number: 493998 Type of Position: Full-time Location: Poughkeepsie ... The position's primary responsibility is to manage, configure, and optimize TeamDynamix ITSM ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

... Full-time Description & Requirements Maximus is a trusted federal partner supporting mission ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

General Matter

Systems Administrator

Los Angeles, CA · On-site

$90K - $135K/yr

This role blends deep technical work with IT Service Management (ITSM) process development, helping ... In addition to base salary, for full-time hires, you may also be eligible for long-term incentives ...

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Full Time Itsm Administrator information

What are some common challenges faced by Full Time ITSM Administrators, and how can they be addressed?

Full Time ITSM Administrators often encounter challenges such as managing complex service requests, ensuring seamless integration of ITSM tools with existing systems, and maintaining up-to-date documentation. These challenges can be addressed by developing strong communication skills to collaborate effectively across IT and business teams, staying current with ITIL best practices, and leveraging automation within ITSM platforms to streamline workflows. Regular training and involvement in process improvement initiatives also help in proactively addressing issues and supporting continuous service delivery improvements.

What is the difference between Full Time Itsm Administrator vs Service Desk Analyst?

AspectFull Time Itsm AdministratorService Desk Analyst
CertificationsITSM frameworks (ITIL), relevant certificationsITIL, CompTIA A+ often preferred
Work EnvironmentAdministering ITSM tools, process managementEnd-user support, ticket resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & Comparison IntentUnderstanding administrative roles in ITSMCustomer support and troubleshooting roles

The Full Time Itsm Administrator focuses on managing ITSM tools and processes within organizations, ensuring service delivery aligns with ITIL standards. In contrast, a Service Desk Analyst primarily provides end-user support, handling tickets and resolving technical issues. While both roles require ITIL knowledge, the administrator role is more process-oriented, whereas the analyst role is customer-facing and support-driven.

What are the key skills and qualifications needed to thrive as a Full Time ITSM Administrator, and why are they important?

To thrive as a Full Time ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), process optimization, and incident/problem management, typically supported by a bachelor's degree in IT or related field. Familiarity with ITSM platforms like ServiceNow or BMC Remedy, and certifications such as ITIL Foundation, are highly valuable. Strong analytical skills, attention to detail, and effective communication enable you to collaborate across teams and address service issues efficiently. These competencies ensure streamlined IT operations, improved service delivery, and alignment with business objectives.

What is a Full Time ITSM Administrator?

A Full Time ITSM (IT Service Management) Administrator is a professional responsible for managing and maintaining IT service management platforms, such as ServiceNow or BMC Remedy, within an organization. Their primary duties include configuring workflows, ensuring system integrity, managing user access, and supporting IT support teams to streamline service delivery. They also monitor system performance, implement updates, and provide training or documentation for end users. The role is crucial for organizations aiming to deliver reliable and efficient IT services aligned with business needs.
What cities are hiring for Full Time Itsm Administrator jobs? Cities with the most Full Time Itsm Administrator job openings:
What are the most commonly searched types of Itsm Administrator jobs? The most popular types of Itsm Administrator jobs are:
What states have the most Full Time Itsm Administrator jobs? States with the most job openings for Full Time Itsm Administrator jobs include:
Full Time Itsm Administrator jobs near you
Lead BMC Remedy / Helix ITSM Administrator

Lead BMC Remedy / Helix ITSM Administrator

Next Step Systems

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Lead BMC Remedy / Helix ITSM Administrator, Washington, DC
We are looking for a qualified candidate to work as a full-time Lead BMC Remedy/Helix ITSM Administrator with experience for a Government client in Washington, DC. Must be a BMC Certified Professional or have an ITIL 4 Managing Professional certification. Candidates need to have a Public Trust Clearance.
Lead BMC Remedy / Helix ITSM Administrator Qualifications:
- Minimum 4 years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
- Bachelor's degree in Computer Science, Information Technology, or other related fields.
- Candidates must have either an ITIL 4 Managing Professional certification or a BMC Certified Professional certification.
- ITSM experience is a plus.
Benefits include medical insurance, dental, vision, flexible spending account, retirement plan, PTO, 401K matching, etc.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.
Keywords: Washington DC Jobs, Lead BMC Remedy/Helix ITSM Administrator, BMC Remedy, Helix Service Desk, IT Service Management, ITIL 4 Managing Professional, BMC Certified Professional, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting
Looking to hire for similar positions in Washington, DC or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Lead BMC Remedy/Helix ITSM Administrators for jobs in Washington, DC and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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