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Full Time Itsm Administrator Jobs (NOW HIRING)

Sunflower Bank NA

ITSM Administrator

Dallas, TX · On-site

Job Type Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our ... The ITSM Administrator position will be responsible for administrating, managing, and configuring ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

Job Type Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our ... The ITSM Administrator position will be responsible for administrating, managing, and configuring ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

Job Type Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our ... The ITSM Administrator position will be responsible for administrating, managing, and configuring ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator . The salary range for this position is $80,000 to $110,000 depending on knowledge ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator . Description: The ITSM Administrator position will be responsible for administrating ...

Sunflower Bank NA

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

Job Type Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our ... The ITSM Administrator position will be responsible for administrating, managing, and configuring ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ · On-site

Job Type Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our ... The ITSM Administrator position will be responsible for administrating, managing, and configuring ...

Sunflower Bank, N.A.

ITSM Administrator

Dallas, TX · On-site

A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator . Description: The ITSM Administrator position will be responsible for administrating ...

Sunflower Bank, N.A.

ITSM Administrator

Austin, TX · On-site

A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator . Description: The ITSM Administrator position will be responsible for administrating ...

Luminis Health

ITSM Administrator

Annapolis, MD · On-site

$66K - $100K/yr

The ITSM administrator provides configuration and administrative support of the Cloud-based ... full-time employees • Wellness Programs • Employee Assistance Programs and more *Benefit ...

Maximus

ServiceNow Administrator

VA · On-site +1

... Full-time Description & Requirements Maximus is a trusted federal partner supporting mission ... ServiceNow Team Lead provides senior leadership for enterprise ITSM and ITOM capabilities. This ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

... Full-time Description & Requirements Maximus is a trusted federal partner supporting mission ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

Marist College

TeamDynamix Administrator

Poughkeepsie, NY · On-site

$80K - $85K/yr

TeamDynamix Administrator Posting Number: 493998 Type of Position: Full-time Location: Poughkeepsie ... The position's primary responsibility is to manage, configure, and optimize TeamDynamix ITSM ...

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Full Time Itsm Administrator information

What are some common challenges faced by Full Time ITSM Administrators, and how can they be addressed?

Full Time ITSM Administrators often encounter challenges such as managing complex service requests, ensuring seamless integration of ITSM tools with existing systems, and maintaining up-to-date documentation. These challenges can be addressed by developing strong communication skills to collaborate effectively across IT and business teams, staying current with ITIL best practices, and leveraging automation within ITSM platforms to streamline workflows. Regular training and involvement in process improvement initiatives also help in proactively addressing issues and supporting continuous service delivery improvements.

What is the difference between Full Time Itsm Administrator vs Service Desk Analyst?

AspectFull Time Itsm AdministratorService Desk Analyst
CertificationsITSM frameworks (ITIL), relevant certificationsITIL, CompTIA A+ often preferred
Work EnvironmentAdministering ITSM tools, process managementEnd-user support, ticket resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & Comparison IntentUnderstanding administrative roles in ITSMCustomer support and troubleshooting roles

The Full Time Itsm Administrator focuses on managing ITSM tools and processes within organizations, ensuring service delivery aligns with ITIL standards. In contrast, a Service Desk Analyst primarily provides end-user support, handling tickets and resolving technical issues. While both roles require ITIL knowledge, the administrator role is more process-oriented, whereas the analyst role is customer-facing and support-driven.

What are the key skills and qualifications needed to thrive as a Full Time ITSM Administrator, and why are they important?

To thrive as a Full Time ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), process optimization, and incident/problem management, typically supported by a bachelor's degree in IT or related field. Familiarity with ITSM platforms like ServiceNow or BMC Remedy, and certifications such as ITIL Foundation, are highly valuable. Strong analytical skills, attention to detail, and effective communication enable you to collaborate across teams and address service issues efficiently. These competencies ensure streamlined IT operations, improved service delivery, and alignment with business objectives.

What is a Full Time ITSM Administrator?

A Full Time ITSM (IT Service Management) Administrator is a professional responsible for managing and maintaining IT service management platforms, such as ServiceNow or BMC Remedy, within an organization. Their primary duties include configuring workflows, ensuring system integrity, managing user access, and supporting IT support teams to streamline service delivery. They also monitor system performance, implement updates, and provide training or documentation for end users. The role is crucial for organizations aiming to deliver reliable and efficient IT services aligned with business needs.
What are the most commonly searched types of Itsm Administrator jobs? The most popular types of Itsm Administrator jobs are:
What states have the most Full Time Itsm Administrator jobs? States with the most job openings for Full Time Itsm Administrator jobs include:
Full Time Itsm Administrator jobs near you

ITSM Administrator

Sunflower Bank NA

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time
Description
At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of ITSM Administrator.
Description:
The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices.
Responsibilities:
  • Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
  • Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
  • Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
  • Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
  • Write clear, concise and accurate technical documentation
  • Build and maintain API integrations with third-party systems as necessary
  • Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
  • Coordinate deployment and the automation of maintenance tasks and deployment processes
  • Partner with operational teams to drive service improvements throughout the organization
  • Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
  • Responsible for adhering to Software Development Lifecycle policies, standards, and processes
  • Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
  • Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
  • Perform other duties as assigned

Education / Experience Preferred:
  • Bachelor's Degree in a related field
  • Minimum of five years of experience in ITSM and CMDB
  • Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
  • Basic SQL Knowledge and SQL Query writing
  • Strong knowledge of standard reporting, data analytics and dashboarding
  • Solid understanding of designing engineering solutions
  • Must possess relevant engineering or development experience
  • Demonstrated project management abilities
  • Must possess ability to collaborate across interdisciplinary teams

Pay is dependent on knowledge, skills, abilities, experience, and location.
Working Conditions
The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
Sunflower Bank Benefits
People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.
Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:
  • Rooted in Strength
  • Propelled by Growth
  • Individuals in a Great Whole
  • Creating Possibility
  • Community Focused

Associates enjoy outstanding benefits, including:
  • 401(k) Plan with 6% Match
  • Health/Dental/Vision Insurance
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Paid Time Off
  • Volunteer Leave
  • Paid Holidays
  • Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.
You've never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

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