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Full Time Itsm Administrator Jobs (NOW HIRING)

Northern Base

SIAM Admin

Blue Bell, PA · On-site

SIAM Admin Blue Bell, PA Fulltime $70K to $90K plus Benefits Must Have Technical/Functional Skills ... Experience in ITSM tools (ServiceNow preferred) * Knowledge of IT infrastructure, applications, and ...

edgefi

Network Administrator MSP

Vancouver, WA

$75K - $90K/yr

Network Administator MSP (In Person) edgefi Vancouver, WA (On-site) Full-Time $75,000 - $90,000 DOE ... Comfortable working with RMM tools, PSA/ITSM platforms * Experience working across multiple client ...

Nastech Global

ServiceNow Technical Lead

Irvine, CA · On-site

Irvine, CA/Dallas, TX(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITSM Senior ... ITOM/CMDB Admin (Basic ITSM Development is a pre-requisite) - Hands on implementation experience of ...

Incident IQ

IT Administrator

Alpharetta, GA · On-site

Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk ... Incident IQ offers a competitive salary based on experience with a benefits package for full-time ...

Incident IQ

IT Administrator

Alpharetta, GA · On-site

Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk ... Incident IQ offers a competitive salary based on experience with a benefits package for full-time ...

Incident IQ

IT Administrator

Atlanta, GA · On-site

Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk ... Incident IQ offers a competitive salary based on experience with a benefits package for full-time ...

Katmai

SME - Cognos Administrator

Manage Cognos administration tasks through ITSM tickets and the Jira Kanban board. * Support the ... WORK SCHEDULE Full-time. May be required to work additional hours as needed to complete assignment ...

New

edgefi

Network Administrator MSP

Vancouver, WA · On-site

$75K - $90K/yr

Network Administator MSP (In Person) edgefi Vancouver, WA (On-site) Full-Time $75,000 $90,000 DOE ... Comfortable working with RMM tools, PSA/ITSM platforms * Experience working across multiple client ...

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Full Time Itsm Administrator information

What is a full time ITSM administrator?

A Full Time ITSM (IT Service Management) Administrator is a professional responsible for managing and maintaining IT service management platforms, such as ServiceNow or BMC Remedy, within an organization. Their primary duties include configuring workflows, ensuring system integrity, managing user access, and supporting IT support teams to streamline service delivery. They also monitor system performance, implement updates, and provide training or documentation for end users. The role is crucial for organizations aiming to deliver reliable and efficient IT services aligned with business needs.

What are some common challenges faced by full time ITSM administrators, and how can they be addressed?

Full Time ITSM Administrators often encounter challenges such as managing complex service requests, ensuring seamless integration of ITSM tools with existing systems, and maintaining up-to-date documentation. These challenges can be addressed by developing strong communication skills to collaborate effectively across IT and business teams, staying current with ITIL best practices, and leveraging automation within ITSM platforms to streamline workflows. Regular training and involvement in process improvement initiatives also help in proactively addressing issues and supporting continuous service delivery improvements.

What are the key skills and qualifications needed to thrive as a full time ITSM administrator, and why are they important?

To thrive as a Full Time ITSM Administrator, you need a solid understanding of IT service management frameworks (such as ITIL), process optimization, and incident/problem management, typically supported by a bachelor's degree in IT or related field. Familiarity with ITSM platforms like ServiceNow or BMC Remedy, and certifications such as ITIL Foundation, are highly valuable. Strong analytical skills, attention to detail, and effective communication enable you to collaborate across teams and address service issues efficiently. These competencies ensure streamlined IT operations, improved service delivery, and alignment with business objectives.

What is the difference between Full Time Itsm Administrator vs Service Desk Analyst?

AspectFull Time Itsm AdministratorService Desk Analyst
CertificationsITSM frameworks (ITIL), relevant certificationsITIL, CompTIA A+ often preferred
Work EnvironmentAdministering ITSM tools, process managementEnd-user support, ticket resolution
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & Comparison IntentUnderstanding administrative roles in ITSMCustomer support and troubleshooting roles

The Full Time Itsm Administrator focuses on managing ITSM tools and processes within organizations, ensuring service delivery aligns with ITIL standards. In contrast, a Service Desk Analyst primarily provides end-user support, handling tickets and resolving technical issues. While both roles require ITIL knowledge, the administrator role is more process-oriented, whereas the analyst role is customer-facing and support-driven.

What are the most commonly searched types of Itsm Administrator jobs?

The most popular types of Itsm Administrator jobs are:

What states have the most Full Time Itsm Administrator jobs?

States with the most job openings for Full Time Itsm Administrator jobs include:

Full Time Itsm Administrator jobs near you

Evergreen - ServiceNow System Administrator

JW Affinity IT

Dallas, TX • On-site

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Join Our Talent Community!

JW Affinity IT is continuously building connections with Professionals who are interested in future roles supporting secure enterprise network environments.

If you have professional experience in the relevant field, we look forward to connecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talent community for consideration as new openings arise that align with your background.



Job Summary

Administers, configures, and supports the district’s ServiceNow platform. Manages users, roles, groups, forms, workflows, notifications, catalogs, reports, integrations, upgrades, and data quality while resolving platform incidents and following governance and security standards.



Requirements

· Bachelor’s degree in information technology or a related field, or equivalent experience

· 4–6 years of IT systems administration with at least 3 years administering ServiceNow

· ServiceNow Certified System Administrator required or strongly preferred

· Hands-on experience with ITSM, Flow Designer/workflows, Service Catalog, reports, access controls, update sets, testing, and upgrades

· JavaScript and integration knowledge preferred

· Strong troubleshooting and documentation skills.

Equivalent combinations of education, certifications, and relevant professional experience may be considered. Assignment-specific requirements may apply.



Benefits


Benefits


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,with matching)
  • Life Insurance Plan
  • PTO
  • Short Term & Long-Term Disability
  • Internet & Phone Allowance (for applicable roles)
  • Wellness Resources (EAP)
  • Pet Insurance
  • Work-Life balance
  • Flexible Hours
  • Full-Time Permanent Positions


JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.



We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.