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Connectwise Jobs in Alabama (NOW HIRING)

Fusion HCR

Tech Support Specialist

Birmingham, AL

Create, update, and manage service tickets within ConnectWise, ensuring precise and thorough documentation of all troubleshooting steps. * Smart Escalation: Keep things moving. Identify complex ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

ConnectWise and Kaseya Knowledge * Windows Server 2008R2, 2012R2, 2016 Administration * Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA * Network technologies such ...

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See Alabama salary details

$24.9K

$51.4K

$54.8K

How much do connectwise jobs pay per year?

As of Aug 5, 2026, the average yearly pay for connectwise in Alabama is $51,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $53,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed for a ConnectWise position?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees often cite a collaborative environment and opportunities for skill development, though experiences can vary by department and location.

What does a ConnectWise administrator do?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What is a ConnectWise?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What are the most commonly searched types of Connectwise jobs in Alabama? The most popular types of Connectwise jobs in Alabama are:
What are popular job titles related to Connectwise jobs in Alabama? For Connectwise jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Connectwise jobs in Alabama look for? The top searched job categories for Connectwise jobs in Alabama are:
Connectwise jobs near you
Infographic showing various Connectwise job openings in Alabama as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,413 per year, or $24.7 per hour.

Client Services Coordinator

American Computer Consultant Inc

Birmingham, AL • On-site

$16.75 - $22/hr

Full-time

Re-posted 6 days ago

Job description

Description:

The Client Services Coordinator is a critical component of the ACCi service offering. This role is responsible for client focus externally and internally to assure we provide an exceptional experience in all instances. This includes client communications via oral and written, assisting the Service team members with client offerings, and coordinating client requests. Client focus and detail oriented are the key aspects of this role.

Requirements:
  • Provide front-level, client communications in all aspects to ensure we have the right information to provide the right level of service
  • Assist team members with client service delivery
  • Monitor and control all service boards for clients and team members
  • Answer incoming phone calls with a pleasant greeting and a true desire to serve
  • Create and work service tickets in ConnectWise/PSA, tracking all status updates
  • Gather key information from clients, following troubleshooting best practices, to determine the root cause of the issue
  • Communication with clients on status updates and scheduling
  • Monitor all service boards assuring team is on track
  • Review the status of all tickets throughout the day and follow-up with clients and team members to ensure progress is being made and communicated
  • Onsite visits to clients for service experience
  • Assist L2/L3 Engineers with information gathering, analysis, and various project tasks
  • Assist with preparation of client equipment for onsite delivery & configuration
  • Should possess or working towards industry certifications
  • Complete assigned training and blueprints on ConnectWise University
  • Complete training assignments on selected tools and technologies
  • Strong customer service skills
  • Basic computer and operating system knowledge
  • Basic understanding of business applications, printing systems, and network systems
  • Client focus to achieve goals
  • The ability to complete an assigned task in a safe manner and in a constant state of alertness
  • The ability to get along with co-workers, customers and other employees
  • Upholds company policies, including the prevention of harassment
  • Maintain current certifications and achieve new certifications as requested
  • Interpersonal skills: telephony skills, communication skills, active listening, and client care
  • Excellent verbal communications – listens & repeats back for clarification
  • Communicates in an understanding & clear manner, adapts tone & style to the individual
  • Ability to interact with business decision makers and to ease any client concerns
  • Ability to work independently on projects and as part of a team with effective internal communications
  • Self-motivated with the ability to work in a fast-moving environment
  • Understanding of support tools, techniques, and how technology is used to provide IT services