Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Monitor the remote monitoring and management system alerts and notifications and respond ... ConnectWise and Kaseya Knowledge * Windows Server 2008R2, 2012R2, 2016 Administration
Service Desk Analyst
AL · On-site +1
$40K - $55K/yr
Monitor the remote monitoring and management system alerts and notifications and respond ... ConnectWise and Kaseya Knowledge * Windows Server 2008R2, 2012R2, 2016 Administration
Remote Connectwise information
What is a Remote ConnectWise technician?
A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.
How does a Remote ConnectWise professional typically collaborate with IT teams and clients?
As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What are the key skills and qualifications needed to thrive as a Remote ConnectWise specialist, and why are they important?
To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.
What is the difference between Remote Connectwise vs Remote Autotask Technician?
| Aspect | Remote Connectwise | Remote Autotask Technician |
|---|---|---|
| Certifications | ConnectWise certifications, ITIL | Autotask certifications, CompTIA A+ |
| Work Environment | Remote support for MSPs, IT service providers | Remote troubleshooting for MSPs, IT firms |
| Industry Usage | Widely used in managed service providers | Common in IT service management companies |
Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.
What are the most commonly searched types of Connectwise jobs in Alabama?
The most popular types of Connectwise jobs in Alabama are:
What are popular job titles related to Remote Connectwise jobs in Alabama?
For Remote Connectwise jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in Alabama look for?
The top searched job categories for Remote Connectwise jobs in Alabama are:
What cities in Alabama are hiring for Remote Connectwise jobs?
Cities in Alabama with the most Remote Connectwise job openings:
$40K - $55K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 11 days ago
Job description
Salary*:
$40,000 - $55,000
*Dependent upon qualifications
This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
Essential Functions:
Additional responsibilities include, but are not limited to:
Requirements
Optional / Desired
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
$40,000 - $55,000
*Dependent upon qualifications
This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
- Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:
- Excellent health benefits from BCBS
- Smile brighter with Ameritas dental benefits
- See into the future with our luxurious VSP vision benefits
- Prepare for the long-haul courtesy of our 401k with company matching
- 10 days' vacation, 7 days sick time
- Bonuses and salary increase potential via our certifications plan
We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Essential Functions:
- IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Monitoring and support of Azure Backups
- Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
- Consistently documenting changes and updates to client environments
- Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Additional responsibilities include, but are not limited to:
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- Escalate service requests appropriately
- Responsible for entering all time and expenses as they occur
- Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
- Enhancing customer relations
- Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
- Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
- Other duties as assigned
Requirements
- Associates or bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
- CompTIA Security+ Certification
- Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
- Office 365 Administration
- Windows 10/11 Administration
- Incredible customer service skills
- Ability to work independently and a strong desire for personal and professional development
- Ability to identify and evaluate trends in industry best practices and policies
- All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
Optional / Desired
- Network+ Certification
- ConnectWise and Kaseya Knowledge
- Windows Server 2008R2, 2012R2, 2016 Administration
- Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
- Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
- Microsoft MCSE
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
About Summit 7 Systems
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Huntsville, AL, US
Year founded
2008