Desktop Services Manager Jobs (NOW HIRING)

Description

Job Title: IT Systems and Cloud Engineer
Department: Business Services/IT
Location: Remote (Eastern/Central Time Zone Preferred)
Employment Type: Full Time

We are looking for a versatile, hands-on IT professional who thrives across a wide operational range - from rolling up their sleeves on Tier 2/3 helpdesk escalations to architecting and maintaining the cloud and SaaS infrastructure that keeps a 270-person organization running. This is a high-impact individual contributor role that sits between day-to-day technical support and strategic systems ownership.

You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the primary technical depth of the team. You will own the cloud platform layer, drive modern workplace initiatives, and be the go-to escalation point for complex issues across a predominantly SaaS-based environment.

OVERALL RESPONSIBILITIES

Cloud & SaaS Platform Management

• Administer and optimize Microsoft 365 tenant (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID/Azure AD, etc)
• Manage a small Azure infrastructure including virtual machines, networking, storage, and cost optimization (currently only a few machines related to current ERP, likely soon to be retired)
• Own integrations between SaaS platforms, ensuring SSO, SCIM provisioning, and data flow consistency across the application stack
• Evaluate, onboard, and retire SaaS tools in coordination with business stakeholders and the Director of IT
• Maintain licensing inventory, renewals, and cost tracking across all cloud subscriptions
• Oversee backup, DR, and business continuity posture for cloud-hosted workloads

Modern Workplace Engineering

• Design, deploy, and maintain Intune/Endpoint Manager policies for Windows device management, in coordination with the Desktop Services Manager
• Build and manage Autopilot enrollment, compliance policies, conditional access rules, and application deployment (Intune and PatchMyPC)
• Develop and maintain Microsoft 365 governance frameworks (Teams structure, SharePoint architecture, retention policies, DLP) in compliance with IT Policies (NIST CSF 2.0 + small portions of ISO 27001 type compliance / Controls from our parent company in Germany)
• Lead adoption of productivity and collaboration tooling, driving usage and training alongside the Desktop Services Manager
• Manage identity lifecycle - joiners, movers, leavers - with automation via PowerShell, Graph API, Power Automate, and/or workflows within Freshservice.

Tier 2/3 Technical Support & Escalation

• Serve as the primary escalation point for complex issues beyond the Desktop Services Manager's scope, including cloud platform errors, identity/access problems, and SaaS integration failures
• Troubleshoot and resolve escalated tickets involving M365, Azure, networking, and cross-platform authentication
• Develop runbooks, knowledge base articles, and SOPs that enable Tier 1 resolution of repeating issues
• Support executive users and high-visibility incidents with urgency and professionalism

Security & Compliance

• Implement and maintain security controls including MFA/passwordless authentication, Conditional Access, Defender for Endpoint, and Purview/Compliance Center policies
• Monitor security posture through Secure Score, alert triage, and periodic access reviews
• Support audit and compliance activities (SOC 2, cyber insurance questionnaires, vendor assessments) in coordination with the Director of IT
• Manage privileged access, role assignments, and least-privilege principles across cloud platforms

Projects & Strategic Collaboration

• Partner with the Director of IT to research, scope, and implement technology initiatives
• Work with the Director of IT as a technical translator - documenting system architecture, translating business requirements into technical solutions, and communicating platform decisions clearly
• Drive process improvement through automation, scripting (PowerShell, Graph API, Power Automate), and tooling rationalization
• Mentor and cross-train the Desktop Services Manager on cloud platform fundamentals to increase team resilience

KNOWLEDGE & SKILLS REQUIREMENTS

• 4-7+ years of progressive IT experience spanning helpdesk/systems support and cloud administration
• Deep hands-on expertise with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, Entra ID)
• Proven experience managing Azure environments including resource groups, networking, IAM, and cost management
• Working knowledge of Intune/Endpoint Manager: Autopilot, compliance policies, app deployment, Conditional Access, to be applied in cooperation with the Desktop Services Manager.
• Proficiency in PowerShell scripting for administration and automation; experience with Microsoft Graph API a strong plus
• Solid understanding of identity and access management concepts (SSO, SAML, OAuth, SCIM)
• Experience supporting a SaaS-heavy environment with 10+ integrated applications
• Excellent diagnostic and troubleshooting skills; comfortable owning problems through to resolution
• Strong communication skills - able to explain technical concepts to non-technical stakeholders and document clearly

Preferred:

• Microsoft certifications: MS-102 (M365 Administrator Expert), AZ-104 (Azure Administrator), SC-300 (Identity & Access), or equivalent
• Experience with endpoint security tooling (we use Defender for Endpoint)
• Familiarity with ITSM platforms and processes (we use Freshservice)
• Exposure to compliance frameworks such as NIST CSF and ISO 27001
• Experience with Power Platform (Power Automate, Power Apps) for workflow automation
• Background supporting remote or hybrid organizations with distributed users

PROFESSIONAL QUALITIES

• Ownership mindset - sees problems through to resolution 
• Ability to stay calm under pressure in high-visibility incidents 
• Collaborative - works well between strategic and operational layers 
• Continuous learner - keeps pace with a fast-moving platform landscape 
• Clear communicator -   technical and non-technical audiences alike
• Self-directed - manages time and priorities without requiring supervision 
• Cloud platform depth (Azure, M365) 
• Identity & access management understanding
• Endpoint management (Intune/MDM) understanding
• Scripting & automation (PowerShell) experience
• SaaS integration & administration experience
• Security-first thinking 

WORK CONDITIONS

• Office or remote position during regular business hours
• Sitting in front of a computer for extended periods of time will be required

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities