Desktop Services Technician
$19.25 - $24.75/hr
... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...
Desktop Services Technician
$19.25 - $24.75/hr
... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...
Desktop Services Technician
Omaha, NE · On-site
$19.25 - $24.75/hr
... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...
Desktop Services Technician
Omaha, NE · On-site
$19.25 - $24.75/hr
... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer ...
Desktop Support Engineer
Omaha, NE · On-site
... e Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration Technical Skills 2 Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices ...
Desktop Support Engineer
Omaha, NE · On-site
... e Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration Technical Skills 2 Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices ...
Desktop Engineer I
La Vista, NE · On-site
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · On-site
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · On-site
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · On-site
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Engineer I
La Vista, NE · Hybrid
$53K - $62K/yr
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology ... Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure ...
Desktop Support
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Quick apply
Desktop Support
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Desktop Support
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Quick apply
Desktop Support
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Desktop Support Engineer
Omaha, NE · On-site
... e Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration Technical Skills 2 Technology|Microsoft Technologies|Windows OS Salary min 64438 Salary max 83769 Overview The ...
Desktop Support Engineer
Omaha, NE · On-site
... e Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration Technical Skills 2 Technology|Microsoft Technologies|Windows OS Salary min 64438 Salary max 83769 Overview The ...
Desktop Support at Columbus, Nebraska (Onsite)
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Quick apply
Desktop Support at Columbus, Nebraska (Onsite)
Columbus, NE · On-site
$20.50 - $26/hr
... Management, Company Board, Executives & VIP Users. Duties include (but not limited to) 1. ... Strong Customer service skills * Ability to provide consistent, excellent customer support to ...
Desktop Support Engineer
Omaha, NE · On-site
The ideal candidate combines strong technical ability with excellent customer service skills and ... Qualifications * Bachelor's degree in Management Information Systems, Computer Science, or a ...
Desktop Support Engineer
Omaha, NE · On-site
The ideal candidate combines strong technical ability with excellent customer service skills and ... Qualifications * Bachelor's degree in Management Information Systems, Computer Science, or a ...
Desktop Support Engineer
Omaha, NE · On-site
$64K - $83K/yr
With over four decades of experience in managing the systems and workings of global enterprises, we ... services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt ...
Desktop Support Engineer
Omaha, NE · On-site
$64K - $83K/yr
With over four decades of experience in managing the systems and workings of global enterprises, we ... services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt ...
Desktop Support Engineer
Omaha, NE · On-site
With over four decades of experience in managing the systems and workings of global enterprises, we ... services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt ...
Desktop Support Engineer
Omaha, NE · On-site
With over four decades of experience in managing the systems and workings of global enterprises, we ... services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt ...
The ideal candidate combines strong technical ability with excellent customer service skills and ... Bachelor's degree in Management Information Systems, Computer Science, or a related discipline, or ...
The ideal candidate combines strong technical ability with excellent customer service skills and ... Bachelor's degree in Management Information Systems, Computer Science, or a related discipline, or ...
Desktop Support Engineer
Omaha, NE · On-site
The ideal candidate combines strong technical ability with excellent customer service skills and ... Qualifications * Bachelor's degree in Management Information Systems, Computer Science, or a ...
Desktop Support Engineer
Omaha, NE · On-site
The ideal candidate combines strong technical ability with excellent customer service skills and ... Qualifications * Bachelor's degree in Management Information Systems, Computer Science, or a ...
Desktop Support
Broken Bow, NE · On-site
$19.75 - $25.25/hr
Must possess established customer service skills through 3 years of professional customer service experience. Ability to manage multiple priorities and follow through on projects to completion.
Desktop Support
Broken Bow, NE · On-site
$19.75 - $25.25/hr
Must possess established customer service skills through 3 years of professional customer service experience. Ability to manage multiple priorities and follow through on projects to completion.
Desktop Intern
Kimball, NE · On-site
$15 - $20/hr
... Services.The intern willworkprimarily on desktop maintenance and support issues with the ... Printer maintenance/management/troubleshooting * Assist with New User onboarding * Monitor, accept ...
Desktop Intern
Kimball, NE · On-site
$15 - $20/hr
... Services.The intern willworkprimarily on desktop maintenance and support issues with the ... Printer maintenance/management/troubleshooting * Assist with New User onboarding * Monitor, accept ...
Deskside Support Technician
Omaha, NE · On-site
$18.25 - $23/hr
Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident ... Document support requests and resolutions using an IT Service Management (ITSM) solution such as ...
Deskside Support Technician
Omaha, NE · On-site
$18.25 - $23/hr
Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident ... Document support requests and resolutions using an IT Service Management (ITSM) solution such as ...
Desktop Services Manager information
What does a desktop services manager do?
A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.
What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?
To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.
What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?
A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What is the difference between Desktop Services Manager vs Desktop Support Specialist?
| Aspect | Desktop Services Manager | Desktop Support Specialist |
|---|---|---|
| Credentials | Bachelor's degree in IT or related field, certifications like HDI or Microsoft | High school diploma or associate's, certifications like CompTIA A+ |
| Work Environment | Management of IT teams, strategic planning, overseeing desktop support operations | Providing technical support directly to end-users, troubleshooting hardware/software issues |
| Employer & Industry | IT departments in corporations, government agencies, large organizations | Help desks, IT support firms, corporate IT departments |
The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.
Is desktop services manager a good entry level job?
A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.
What job categories do people searching Desktop Services Manager jobs in Nebraska look for?
The top searched job categories for Desktop Services Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Desktop Services Manager jobs?
Cities in Nebraska with the most Desktop Services Manager job openings:
Job description
Company Description
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
Responsible for receiving, analyzing, and resolving customer requests for all call types coming into the desk. Issues that are beyond Tier II are to be escalated to the appropriate personnel including but not limited to: Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer service, with first contact resolution being the ultimate goal; following proper call handling and incident troubleshooting procedures; following established ticket creation, routing, and escalation procedures; meeting established minimum individual performance standards on call and ticket stats; complying with all team and departmental policies and procedures; and accepting and working issues escalated from Tier I personnel. This position is also responsible for providing training and guidance to Desktop Services Tech I. This position will also be assigned special projects as required. Provides support for moderate tasks. Requires minimal supervision.
Qualifications
- Exceptional Customer Service Skills
- Technical Documentation Skills
- Strong Verbal and Written Communication Skills
- Experience with Microsoft Office/Exchange, Lotus Notes, Active Directory, Active Roles helpful.
- Experience in problem solving, and software installs remotely using LANDesk helpful.
- Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
- Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
Additional Information
- CTH - 6-9 month contract
- The hours would be Sunday, Monday, Tuesday and e/o Wednesday from 7:30 p.m. to 7:30 am
About Stefanini North America and APAC
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Southfield, MI, US