Desktop and End-User Services Manager Chicago, IL - onsite 4 days/week in the loop, work from home 1 day/week (some flexibility here, but given this role is focused on managing the support of onsite ...
Desktop and End-User Services Manager Chicago, IL - onsite 4 days/week in the loop, work from home 1 day/week (some flexibility here, but given this role is focused on managing the support of onsite ...
Desktop Engineer
Chicago, IL · On-site
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
Desktop Engineer
Chicago, IL · On-site
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
Desktop Engineer
Chicago, IL · On-site
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
Desktop Engineer
Chicago, IL · On-site
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
The ideal candidate is a motivated self-starter with foundational IT knowledge, strong customer service skills, and a desire to grow within desktop engineering and endpoint management disciplines.
The AIS Operations Team works hand-in-hand with the client and in-field personnel to manage ... and level two desktop services, break/fix, and implementation support for desktop hardware.
The AIS Operations Team works hand-in-hand with the client and in-field personnel to manage ... and level two desktop services, break/fix, and implementation support for desktop hardware.
Desktop Support L1
Decatur, IL · On-site
$19.75 - $25/hr
Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...
Desktop Support L1
Decatur, IL · On-site
$19.75 - $25/hr
Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...
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Desktop Refresh Project Manager
Chicago, IL · On-site
$39 - $40/hr
This role is responsible for coordinating desktop deployments, managing high-volume ticket workflows, supporting end users, and ensuring IT support activities meet established service levels and ...
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Desktop Refresh Project Manager
Chicago, IL · On-site
$39 - $40/hr
This role is responsible for coordinating desktop deployments, managing high-volume ticket workflows, supporting end users, and ensuring IT support activities meet established service levels and ...
... the desktop services team, desktop engineers, and the university service desk, ensuring high ... Proactively manage changes in support models and technology services, ensuring alignment with ...
... the desktop services team, desktop engineers, and the university service desk, ensuring high ... Proactively manage changes in support models and technology services, ensuring alignment with ...
Provide strategic and operational leadership for the desktop services team, desktop engineers, and ... Proactively manage changes in support models and technology services, ensuring alignment with ...
Provide strategic and operational leadership for the desktop services team, desktop engineers, and ... Proactively manage changes in support models and technology services, ensuring alignment with ...
Client Services Manager
Chicago, IL · On-site +1
$90K - $120K/yr
Experience in customer service or client-facing roles is helpful but not required Requirements ... Windows-based laptop or desktop computer with a functioning webcam About AO Globe Life AO Globe ...
Client Services Manager
Chicago, IL · On-site +1
$90K - $120K/yr
Experience in customer service or client-facing roles is helpful but not required Requirements ... Windows-based laptop or desktop computer with a functioning webcam About AO Globe Life AO Globe ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager - Desktop Support
Springfield, IL · On-site
$105.20K - $147.95K/yr
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and ...
IT Manager Desktop Support
$35 - $45/hr
This role is based in our Springfield, Illinois office and requires full-time onsite presence The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services ...
IT Manager Desktop Support
$35 - $45/hr
This role is based in our Springfield, Illinois office and requires full-time onsite presence The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services ...
Desktop Support
Chicago, IL · On-site
$21 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support
Chicago, IL · On-site
$21 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support
$20.75 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support
$20.75 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Strong desktop troubleshooting skills will be used to handle technical support request and ... Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ...
Desktop Support Engineer
Chicago, IL · On-site
License Management * Conform to ITIL based standards of IT Service Management * Participate in desktop support projects * Provide Tier 3 support * Administration and management of Office 365 ...
Desktop Support Engineer
Chicago, IL · On-site
License Management * Conform to ITIL based standards of IT Service Management * Participate in desktop support projects * Provide Tier 3 support * Administration and management of Office 365 ...
Desktop Support Technician
$20.50 - $26.25/hr
... and managers to ensure operational consistency across all shifts within the IT Support Centre ... Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault ...
Desktop Support Technician
$20.50 - $26.25/hr
... and managers to ensure operational consistency across all shifts within the IT Support Centre ... Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault ...
Desktop Services Manager information
What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?
To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.
What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?
A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What does a Desktop Services Manager do?
A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.
What is the difference between Desktop Services Manager vs Desktop Support Specialist?
| Aspect | Desktop Services Manager | Desktop Support Specialist |
|---|---|---|
| Credentials | Bachelor's degree in IT or related field, certifications like HDI or Microsoft | High school diploma or associate's, certifications like CompTIA A+ |
| Work Environment | Management of IT teams, strategic planning, overseeing desktop support operations | Providing technical support directly to end-users, troubleshooting hardware/software issues |
| Employer & Industry | IT departments in corporations, government agencies, large organizations | Help desks, IT support firms, corporate IT departments |
The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.
What are popular job titles related to Desktop Services Manager jobs in Illinois? For Desktop Services Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Illinois look for? The top searched job categories for Desktop Services Manager jobs in Illinois are:
What cities in Illinois are hiring for Desktop Services Manager jobs? Cities in Illinois with the most Desktop Services Manager job openings:
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Job description
Desktop and End-User Services Manager
Chicago, IL - onsite 4 days/week in the loop, work from home 1 day/week (some flexibility here, but given this role is focused on managing the support of onsite employees, there is a greater need to be onsite)
Summary
The Desktop and End-User Services Manager will manage a team of 9 direct reports, and oversee all Desktop Support and End-User Service, including Asset Management, for 1500+ professionals in our Chicago office.
You'll spend about 80% of your time managing the team and overall services, and 20% of your time providing personal support to executives.
This is a highly visible role, interfacing directly with the executive team, to ensure white glove service and an exceptional employee experience as it relates to the end user technology including but not limited to laptops, desktops and mobile devices.
You will interface with the Service Desk Manager, to coordinate escalated support to staff that is having trouble resolving technical issues over the phone, in a ServiceNow environment.
Technical support includes both software, hardware and AV support.
What you'll be doing
Skills we're seeking
Chicago, IL - onsite 4 days/week in the loop, work from home 1 day/week (some flexibility here, but given this role is focused on managing the support of onsite employees, there is a greater need to be onsite)
Summary
The Desktop and End-User Services Manager will manage a team of 9 direct reports, and oversee all Desktop Support and End-User Service, including Asset Management, for 1500+ professionals in our Chicago office.
You'll spend about 80% of your time managing the team and overall services, and 20% of your time providing personal support to executives.
This is a highly visible role, interfacing directly with the executive team, to ensure white glove service and an exceptional employee experience as it relates to the end user technology including but not limited to laptops, desktops and mobile devices.
You will interface with the Service Desk Manager, to coordinate escalated support to staff that is having trouble resolving technical issues over the phone, in a ServiceNow environment.
Technical support includes both software, hardware and AV support.
What you'll be doing
- Direct the overall activities of user services in Chicago office including hardware and software break-fix, network and phone connection troubleshooting, new hardware deployments, preventative maintenance and repairs.
- Provide leadership, direction, and coaching in planning, staffing, standardization, and process optimization.
- Develop and monitor progress on User Services performance metrics and objectives. Identify and implement improvements to enhance existing metrics.
- Champion continuous improvement initiatives, leveraging analytics and user feedback to optimize support workflows and enhance user satisfaction.
- Implement monitoring tools and early-warning systems that flag potential device or application failures before they impact VIP users, ensuring swift preventive action.
- Collaborate with Information Security to ensure adherence to security policies and industry regulations on all user-facing devices, including oversight of patching, antivirus, and encryption measures.
- Own and maintain a robust knowledge base, continuously updating troubleshooting steps, FAQs, and best practices. Train staff on consistent knowledge documentation to accelerate incident resolution.
- Facilitate cross-training sessions between deskside support and engineering teams, equipping frontline analysts with deeper diagnostic skills and reducing the number of escalations needed
- Oversee the full lifecycle of user-facing technology, managing procurement, deployment, maintenance, and decommissioning of devices such as personal computers, printers, scanners, and mobile devices.
- Contribute to the evaluation and selection of new hardware with input from IT infrastructure and applications teams, as appropriate
- Gain in-depth expertise in our ITIL policies and ensure strict local adherence.
- Develop and implement ongoing training programs for the desktop support team, ensuring skillsets remain current with evolving technologies and best practices.
- Maintain high level of current awareness of new technologies and technology trends associated with legal applications.
Skills we're seeking
- 15+ years of total experience with IT support and/or End-User Computing Services
- 10+ years of experience supporting Microsoft Office Applications
- 7+ years of experience of IT Management experience, over the areas of Desktop Support AND End User Computing Services
- Must have experience overseeing IT Asset Management, including laptops, desktops and mobile devices
- Must have experience supporting both hardware and software in an Microsoft environment
- Experience supporting Microsoft technologies such as Teams, Sharepoint, M365, O365, Power Automate, Power Apps, etc.
- MDM experience, ideally with Blackberry Work
- ServiceNow experience
- ITIL experience
- Bachelor's Degree or Master's Degree in an IT related field
- ITIL certifications
- SCCM experience
- PMP or other Project Management certifications
- Other technical certifications
About 1872 Consulting
Sourced by ZipRecruiter
1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
2014