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Desktop Services Manager Jobs in Effingham, IL (NOW HIRING)

CROSSMARK1

EVENT SPECIALIST - PT

Mattoon, IL · On-site

You will provide outstanding customer service to all customers by facilitating in-store food ... directed by management. Qualifications Friendly, respectful, willing and able to take direction ...

Rural King Supply

IT Help Desk Support Tier I

Mattoon, IL · On-site

$15.75 - $16.50/hr

Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment. * Manage user account data ...

Rural King Supply

IT Help Desk Support Tier I

Mattoon, IL · On-site

$15.75 - $16.50/hr

Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment. * Manage user account data ...

Rural King Supply

IT Help Desk Support Tier I

Mattoon, IL · On-site

$15.75 - $16.50/hr

Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment. * Manage user account data ...

J&J Ventures

Software Engineer

Effingham, IL · On-site

Providing top notch service, detailed reporting, and the most up to date Video Gaming Terminal ... The Software Engineer will be responsible for implementing feature requests on our existing desktop ...

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Desktop Services Manager information

See Effingham, IL salary details

$19.3K

$76.9K

$115.9K

How much do desktop services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop services manager in Effingham, IL is $76,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What job categories do people searching Desktop Services Manager jobs in Effingham, IL look for? The top searched job categories for Desktop Services Manager jobs in Effingham, IL are:
What cities near Effingham, IL are hiring for Desktop Services Manager jobs? Cities near Effingham, IL with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
AMS/Product Support Specialist

AMS/Product Support Specialist

Sloan Implement

Shelbyville, IL

$50K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Sloan Implement rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

76th of 139 rated vehicle equipment hire

Job description

Position Specifics:
Reports To: Store Manager and Product Support Manager
Supervises: None
FLSA Code: Exempt
Summary:
Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement.
Depending on experience, a six month to one-year training program at our Atwood, IL location may be required.
Purpose:
Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area.
Responsibilities:

  • Leads the organization in the sale of Precision Farming Products offered through John Deere
  • Knows and uses company provided systems and tools to follow a defined sales process
  • Manages the adoption of new technology and product offerings
  • Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company
  • Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting
  • Provides support for advanced customer training (including desktop software and data management products) offered through John Deere
  • Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person
  • Manages customer follow-up processes and customer satisfaction issues related to the AMS product line
  • Serves as the internal and external dealership technical specialist relative to the entire AMS product line
  • Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products
Job Requirements:
  • Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience
  • 1+ years of experience in an agriculture-related role
  • Excellent driving record with a valid driver's license (checked via insurance company)
  • Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment
  • Knowledge of database software and computer application systems
  • Ability to work flexible hours
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to speak and write effectively one-on-one and within a group
Full-Time Benefit Packages:
  • Paid Holidays & Vacation Time
  • Health, Vision, & Dental Insurance
  • Life Insurance
  • 401K Plan with Company Match
  • Routine Performance & Pay Reviews
  • Flexible Pay Account (FSA)
  • Safety Equipment Allowance
  • Company Provided Uniforms

All benefits subject to change.
Pay Information:
The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.
In Season Hours: Monday-Friday 7am-5pm, Saturday 7am-12pm (rotation)
Off Season/Winter Hours: Monday-Friday 7am-5pm
*In Season Hours may be extended during peak seasons (planting, harvest, or any other peak selling season) to meet the needs of the store. Extended Hours are determined by the needs of the store and subject to change. *

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