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Desktop Services Manager Jobs in Decatur, IL (NOW HIRING)

Codvo.ai

Field Service Engineer

Texas, IL · On-site

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type ... Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software ...

Qdoba

Restaurant General Manager

Decatur, IL · On-site

$55K - $60K/yr

Maintain fast, accurate service, provide excellent customer service, and model restaurant ... Must be able to operate a computer, i.e., desktop, tablet, etc. REASONABLE ACCOMMODATION: Qdoba and ...

HMG Careers

Remote Sales and Service Advisor

Lincoln, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales and Service Advisor

Clinton, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales and Service Advisor

Decatur, IL · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Macon, IL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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Desktop Services Manager information

See Decatur, IL salary details

$20.4K

$81.1K

$122.2K

How much do desktop services manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for desktop services manager in Decatur, IL is $81,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What job categories do people searching Desktop Services Manager jobs in Decatur, IL look for?

The top searched job categories for Desktop Services Manager jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Desktop Services Manager jobs?

Cities near Decatur, IL with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

Field Service Engineer

Codvo.ai

Texas, IL • On-site

Part-time

Re-posted 21 days ago

Job description

Field Service Engineer
Job Description: L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)
Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.
Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. Resolve escalations from L1 and work on moderately complex incidents. Perform system upgrades, asset replacements, and device setup/configuration. Assist with new hire setup, onboarding IT tasks, and workspace provisioning. Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT policies. Maintain high customer satisfaction and strong communication. Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software deployments, updates, and patches. Validate and test system functionality after repairs or installation. Perform basic administration in: o Active Directory (password resets, unlock accounts, group membership updates) o Microsoft 365 o VPN/Token access issues Troubleshoot LAN, Wi Fi, VPN connectivity issues. Support conference room systems, audio/video equipment, and docking stations. Coordinate with network teams for site related problems. Maintain hardware inventory, device tracking, and asset documentation. Handle RMA requests and vendor coordination for hardware replacement. Update ticketing systems (ServiceNow/Jira/Remedy) with detailed notes. Follow SOPs, knowledge base articles, and update documentation where needed. Support compliance tasks and audit activities when required.
Required Skills Strong experience in desktop/laptop troubleshooting (L2 level). Expertise with Windows 10/11, Office 365, Teams, Outlook, VPN tools. Hands-on knowledge of hardware diagnostics and repairs. Basic understanding of networking (TCP/IP, DNS, DHCP). Familiarity with AD, Azure AD, and M365 user management. Experience with imaging tools (Intune/SCCM/MDT) preferred. Excellent communication and customer service skills.
Preferred Qualifications ITIL Foundation certification (nice to have). CompTIA A+, Network+, or Microsoft MD 102 certifications. Experience supporting executive/VIP users. Experience in fast-paced enterprise onsite environments.
Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.
Employment Type: PART_TIME

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