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Desktop Services Manager Jobs in Decatur, IL (NOW HIRING)

Service Global, Inc

Desktop Support L1

Decatur, IL · On-site

$19.75 - $25/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician - ADSDJ

Decatur, IL · On-site

$23 - $24/hr

... scope). · Manage any end-user Service Requests (e.g., desktop, mobile) which require local ... interaction at the supported sites. · Desk side assistance for IT devices (laptop, desktop, and ...

Codvo.ai

Field Service Engineer

Texas, IL · On-site

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type ... Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software ...

Qdoba

Restaurant General Manager

Decatur, IL · On-site

$55K - $60K/yr

Maintain fast, accurate service, provide excellent customer service, and model restaurant ... Must be able to operate a computer, i.e., desktop, tablet, etc. REASONABLE ACCOMMODATION: Qdoba and ...

A1FED Inc

Senior Endpoint Engineer (R&D Specialist)

Texas, IL · Hybrid

$94.30K - $129.40K/yr

Engineer and deploy endpoint management solutions (MECM, Intune, etc.) for both virtual and ... Desktop & Endpoint Engineering: * Build and maintain desktop OS images and standard software ...

HMG Careers

Remote Sales Specialist

Decatur, IL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

SIU Medicine

Certified Nurse Midwife - (Decatur)

Decatur, IL · On-site

$95.50K - $119.30K/yr

Desktop: Google Chrome, Edge with Chromium Mobile: Google Chrome, Safari Description Multiple ... Provide women's health care maintenance and promotion services with an emphasis on healthy ...

Frontier

Network Technician

Lincoln, IL · On-site

$20.11 - $40.27/hr

IBEW 0051 - CBA 019 Hiring Manager: Craig Dickens # of Openings: 1 Posting Dates: 4/17/26-4/24/26 ... Hand tools Loop care 4-TEL Laptop/Desktop OTDR Light meter Ethernet test set Various other testing ...

Frontier

Network Technician

Lincoln, IL · On-site

$20.11 - $40.27/hr

IBEW 0051 - CBA 019 Hiring Manager: Craig Dickens # of Openings: 1 Posting Dates: 4/17/26-4/24/26 ... and service orders, coordinate with assignments as needed • Process repair and return of ...

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Desktop Services Manager information

See Decatur, IL salary details

$20.4K

$81.1K

$122.2K

How much do desktop services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop services manager in Decatur, IL is $81,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $92,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What job categories do people searching Desktop Services Manager jobs in Decatur, IL look for? The top searched job categories for Desktop Services Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Desktop Services Manager jobs? Cities near Decatur, IL with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop Support L1

Service Global, Inc

Decatur, IL • On-site

$19.75 - $25/hr

Full-time

Posted 9 days ago

Job description

Responsibilities:
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have - knowledge in AD and smart hands and feet support.
  • Good to have - knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), Ticketing Systems/Incident Management, Network & Compute Support, Software Installation & Upgrades,ITIL/IMAC

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