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Job Title:IT Technical Support Specialist

Workplace: 3073 Panthersville Rd. Decatur, Ga. 30034

Hybrid or Remote: Hybrid

Travel: None

Job Summary:

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
• Mange the asset Inventory for the site

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed
• Coordinate refresh exceptions thru the DWPA program
• Maintain sufficient stock inventory
• Perform other duties requested as a need for management of assets for the site

Required skills and qualifications

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
• Asset management experience

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.