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It Desktop Manager Jobs in Decatur, IL (NOW HIRING)

Service Global, Inc

Desktop Support L1

Decatur, IL · On-site

$19.75 - $25/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution ... IT related issues if no other IT support team unavailable like for MI calls. Requirements:

Rural King Supply

IT Business Analyst

Lovington, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Ivesdale, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Macon, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

La Place, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Bethany, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Boody, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Elwin, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Sullivan, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

Rural King Supply

IT Business Analyst

Hammond, IL

Collaborate with Project Managers and Product Owners to ensure projects remain aligned with ... technologies may vary). * Experience collaborating with Product Owners and technical teams in an ...

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All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Decatur, IL

It Desktop Manager information

See Decatur, IL salary details

$20.4K

$81.1K

$122.2K

How much do it desktop manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for it desktop manager in Decatur, IL is $81,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $92,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Decatur, IL? For It Desktop Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Decatur, IL look for? The top searched job categories for It Desktop Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for It Desktop Manager jobs? Cities near Decatur, IL with the most It Desktop Manager job openings:
It Desktop Manager jobs near you

Desktop Support L1

Service Global, Inc

Decatur, IL • On-site

$19.75 - $25/hr

Full-time

Posted 12 hours ago

Job description

Responsibilities:
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have - knowledge in AD and smart hands and feet support.
  • Good to have - knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), Ticketing Systems/Incident Management, Network & Compute Support, Software Installation & Upgrades,ITIL/IMAC

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