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Desktop Services Manager Jobs (NOW HIRING)

Nusenda

Desktop Support Technician

Albuquerque, NM · On-site

$19.75 - $25/hr

... service management system. What you'll do: * Provide onsite and end-user support for desktop ... computer hardware, equipment, operating systems such as Windows or MacOS, peripherals, and approved ...

Stamford Health

Desktop Support Analyst

Stamford, CT

$24.75 - $33.25/hr

The Desktop Support Analyst is primarily responsible for the Tier II support function of Desktop Services. Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break ...

New

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

The Desktop Support Analyst is primarily responsible for the Tier II support function of Desktop Services. Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break ...

New

Stamford Health

Desktop Support Analyst

Stamford, CT · On-site

$24.75 - $33.25/hr

The Desktop Support Analyst is primarily responsible for the Tier II support function of Desktop Services. Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break ...

New

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

JOB DUTIES (List in order of importance) 1. Manage desktop tickets/work orders for Department of Public Health, assigning and following up on requests desktop services. 2. Dispatch desktop analysts ...

Merge IT

Desktop Analyst - Cambridge, MA

Cambridge, MA · On-site

$25.50 - $34.50/hr

... management processes including installation, moves, adds, changes, and repairs. • Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and ...

Wipro Limited

DESKTOP ADMINISTRATOR L2

Plano, TX · On-site

$35K - $76K/yr

DESKTOP ADMINISTRATOR L2 City: Plano State/Province: Texas Posting Start Date: 9/2/26 Wipro Limited ... Must be a self-starter and can manage multiple tasks * Exceptional customer service skills * Good ...

Service Global, Inc

Desktop Engineer

Cleveland, OH · On-site

Feed requests for changes to the production estate to the Infrastructure Services Manager or ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

P2P

Desktop Systems Engineer

Manhattan, NY · On-site

$130K - $160K/yr

... Manager for cross-platform support. * At least 2 years in MEMCM/SCCM administration or similar roles. * Robust skills in virtualization and desktop services with up-to-date technology knowledge.

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How much do desktop services manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for desktop services manager in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.
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Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Support Technician

Albuquerque, NM • On-site

Nusenda
See more jobs at Nusendaexternal

$19.75 - $25/hr

Full-time

Medical, Retirement

Posted 9 days ago

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Desktop Support Technician to join Nusenda Credit Union. As a Desktop Support Technician, you will be responsible for providing entry level technical support for desktop services across the organization, with a primary focus on onsite service delivery and resolution of basic to moderately complex issues. You will support Nusenda Campus and branch locations by troubleshooting desktop hardware, operating systems, peripherals, and approved software applications. Additionally you will be responsible for issues escalated from the IT Service Desk, ensuring timely resolution and accurate documentation within the service management system.
What you'll do:
  • Provide onsite and end-user support for desktop computer hardware, equipment, operating systems such as Windows or MacOS, peripherals, and approved software applications.
  • Troubleshoot and resolves basic to moderately complex desktop hardware, operating system, peripheral, and approved software application issues.
  • Perform scheduled and unscheduled installations, hardware and software upgrades, replacements, and repairs of endpoint equipment.
  • Respond to and ensures all incidents and service requests are accurately documented and updated in the ticketing system within internal service level agreements.

What you'll need:
  • One to three years of similar or related experience.
  • Associates degree, or two year-degree or equivalent

Key Skills and Experience:
  • Basic knowledge of desktop and laptop computer hardware, install, imaging programs and basic trouble shooting.
  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Effectively communicate with internal and external customers appropriately via in person, email etc.
  • Must be knowledgeable in Microsoft Office and all internal systems as affiliated with the department. Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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