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Desktop Services Manager Jobs (NOW HIRING)

Cornerstone

Desktop Support Manager

Boston, MA · On-site

In addition to leading internal desktop staff, the Manager is directly responsible for managing the external "service-desk" support team provided by FrontLine professional services, ensuring seamless ...

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

JOB DUTIES (List in order of importance) 1. Manage desktop tickets/work orders for Department of Public Health, assigning and following up on requests desktop services. 2. Dispatch desktop analysts ...

New

ITBrainiac Inc

Sr. Desktop Analyst

Chicago, IL · On-site

$24 - $32.25/hr

Manage desktop tickets/work orders and assigning and following up on requests desktop services. * Dispatch desktop analysts to various locations. * Coordinate receipt, allocation and installation of ...

New

City of New York

Desktop Design Engineer

Brooklyn, NY · On-site

The role involves evaluating hardware and software, providing design engineering services, and managing desktop environments to enhance technology delivery across the city. Responsibilities : • ...

City of New York

Senior Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

... services and systems throughout the agency, assigning resources to ensure smooth operations. Reporting to the Desktop Support Manager, duties and responsibilities will include, but not be limited to ...

City of New York

Senior Desktop Technician

Manhattan, NY · On-site

$100K - $125K/yr

... services and systems throughout the agency, assigning resources to ensure smooth operations. Reporting to the Desktop Support Manager, duties and responsibilities will include, but not be limited to ...

City of New York

Senior Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

... services and systems throughout the agency, assigning resources to ensure smooth operations. Reporting to the Desktop Support Manager, duties and responsibilities will include, but not be limited to ...

Wipro Limited

DESKTOP ADMINISTRATOR L2

Plano, TX · On-site

$37K - $83K/yr

DESKTOP ADMINISTRATOR L2 City: Plano State/Province: Texas Posting Start Date: 8/13/26 Wipro ... Must be a self-starter and can manage multiple tasks * Exceptional customer service skills * Good ...

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Desktop Services Manager information

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$21K

$83.6K

$126K

How much do desktop services manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for desktop services manager in the United States is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.
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Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Desktop Support Manager

Cornerstone Research

Washington, DC • On-site

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Role Overview:
The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full redundancy and consistent support across all offices.
In addition to leading internal desktop staff, the Manager is directly responsible for managing the external "service-desk" support team provided by FrontLine professional services, ensuring seamless ticket escalation, adherence to operational standards, and high-quality end-user support.
Given the critical high-stakes nature of litigation consulting, all operations, deployments, and support workflows must be executed under a strict zero downtime expectation to safeguard the firm's productivity and billable hours.
At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.
You'll Love It Here If You:
  • Embrace learning and continuous improvement
  • Set and strive for a high bar of excellence
  • Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
  • Take pride in always doing your best work, even if it's harder or takes longer
  • Are passionate about what you do

How You'll Help Our Team Succeed:
  • Hires, manages, coordinates workflow, set schedules, oversees training and professionally develops the Desktop staff.
  • Manages and oversees the external FrontLine professional services team handling the foundational service-desk tier, maintaining our standards for operational excellence.
  • Serves as the primary operational point of contact for FrontLine professional services, conducting regular performance reviews and monitoring service delivery metrics.
  • Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA policy.
  • Analyzes desktop activity and makes recommendations to the Senior Manager, IT Operations for changes in procedures and systems.
  • Manages the end-to-end hardware lifecycle, including procurement (leasing and purchasing) of all desktop hardware such as laptops, tablets, and peripherals, while managing asset tracking, inventory auditing, and system allocations for onboarding and firm-wide upgrades under a strict zero-downtime standard.
  • Manages office and firm-wide desktop services projects, infrastructure optimizations, and IT logistics for office renovations and physical moves. Contributes to other IT projects as requested.
  • Demonstrates solid technical ability to maintain, troubleshoot, and optimize advanced collaboration environments, including Zoom Rooms and AV integrations.
  • Leverages advanced technical insights to diagnose systemic hardware or workflow issues, swiftly resolves critical business disruptions and safeguards firm productivity.
  • Leads business center technical operations for firm events requiring IT services.

What You'll Need to Be Successful:
  • Strategic 8+ years of relevant experience, in a professional services firm preferred
  • Experience supervising, developing, and mentoring more junior employees
  • Must possess complete technical comprehension of enterprise applications, desktop operating systems, network architectures and protocols
  • Proven experience in vendor management, specifically managing outsourced service-desk providers such as FrontLine professional services.
  • Strong project management skills with a track record of successfully delivering complex hardware rollouts, technical deployments, or office upgrades with zero technical downtime.
  • Demonstrated ability to troubleshoot a variety of end-user problems
  • Demonstrated ability to troubleshoot software, hardware, printer and network issues
  • Comprehensive working knowledge of the operation of desktop computers and peripherals
  • Technical coursework or practical expertise in Microsoft products (including M365 G5 and GCC environments), Zoom Rooms, and mobile technologies
  • Bachelor's degree in computer science or related field, or equivalent combination of education, training and experience

At Cornerstone Research, our people are our greatest asset. We are committed to providing a competitive total rewards package that recognizes the high-caliber expertise you bring to our global team while supporting your long-term professional and personal growth.
Compensation
Base Salary Range: Individual base compensation will be tailored to your primary work location and the unique depth of experience you bring to the firm.
  • Washington DC: $97,000 - $129,200
  • Chicago: $94,500 - $125,800
  • Boston: $99,100 - $131,800
  • New York: $101,100 - $134,500

Annual Performance Bonus: This role is eligible for a discretionary bonus with a target of 12.5%.
  • This serves as a meaningful way for us to celebrate excellence, awarded based on both individual impact and our collective success as a firm.

A Holistic Investment in You
We view compensation as more than just a paycheck; it is an investment in your well-being and future. Our industry-leading benefits are designed to offer peace of mind and flexibility, featuring:
  • Health & Wellness: Comprehensive healthcare options, a monthly wellness subsidy, and complimentary access to premium wellness apps.
  • Financial Security: Robust retirement savings plans to secure your long-term financial goals.
  • Work-Life Blend: A hybrid work model that balances collaborative in-office time with telecommuting flexibility, alongside generous paid time off to recharge.
  • Family & Personal Support: Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care.
  • Growth & Culture: A firm-wide commitment to mentorship, continuous learning, and a vibrant, inclusive community.

Please note that relocation assistance is not available for this role. We look forward to learning more about how your unique perspective can strengthen our team.
Who We Are:
Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.
We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.
We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.
Equal Employment Opportunity:
Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.

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