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Desktop Services Manager Jobs in Ohio (NOW HIRING)

Noblesoft Technologies

Desktop Support

Lima, OH · On-site

$19.50 - $25/hr

Contract Requirements Must possess a professional demeanor with strong customer service, consulting ... Excellent time management skills. Detail- and process-oriented mindset. Ability to walk long ...

AA2IT

Desktop Support Tech / Akron

Akron, OH · On-site

$19.25 - $24.75/hr

The role involves troubleshooting hardware and software problems, managing meeting room equipment, and providing excellent customer service. Responsibilities : • Creating and resolving Desktop ...

AA2IT

Desktop Support Technician - Kettering, OH

Holland, OH · On-site

$17.50 - $22.25/hr

The role involves troubleshooting hardware and software problems, managing equipment installations, and providing excellent customer service. Responsibilities : • Creating and resolving Desktop ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH · On-site

$31.68/hr

Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same ... Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware ...

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Deliver excellent customer service to end users. Qualifications * 0-2 years of IT support, ... Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience ...

Franklin University

Student Desktop Technician

Columbus, OH · On-site

$19.50 - $25/hr

Setup and deployment of University PCs, including Desktops and Laptops, Inventory management, and ... Have excellent customer service skills; be organized with strong attention to detail * Able to ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical ... service and communication skills Preferred Qualifications * Experience with endpoint management ...

IT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

Are you passionate about technology, customer service, and creating exceptional user experiences? W ... Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ...

iT1

Desktop Support Technician II

Columbus, OH · On-site

$19.50 - $24.75/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical ... service and communication skills Preferred Qualifications * Experience with endpoint management ...

Forhyre

OH · On-site

Hardware imaging, deployment, and repair management services * When de-installing equipment, de-tag ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Ohio?

For Desktop Services Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Ohio look for?

The top searched job categories for Desktop Services Manager jobs in Ohio are:

What cities in Ohio are hiring for Desktop Services Manager jobs?

Cities in Ohio with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop Support

Noblesoft Technologies

Lima, OH • On-site

$19.50 - $25/hr

Contractor

Re-posted 8 days ago

Job description

Position: Desktop Support

Location:  Lima, OH

Job type: Contract

Requirements


Must possess a professional demeanor with strong customer service, consulting, and training skills.
Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment.
Basic understanding of networks, Intel servers, and telecom systems.
Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
Strong Microsoft Windows operating system troubleshooting skills.
Strong macOS troubleshooting skills (Big Sur and above).
Excellent problem-solving and critical-thinking abilities.
Strong written and verbal communication skills.
Self-motivated with the ability to work independently and with minimal supervision.
Excellent time management skills.
Detail- and process-oriented mindset.
Ability to walk long distances across large facilities.
Must be able to pass a background security check.
Valid driver’s license and reliable transportation required.
What Will Make a Candidate Stand Out.
Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect.
Prior experience supporting executive-level users.
 

Certifications such as:


CompTIA A+ or equivalent
Microsoft MCSA (Windows 7, 8, or 10)
Networking certifications (CCNA or CCNP)
Experience with remote PC control and video conferencing tools
SCCM experience