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Desktop Support Analyst Jobs in Columbia, SC (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Columbia, SC · On-site

$19 - $26/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and ...

1 point system

Desktop Support Technician

Columbia, SC · On-site

$18.75 - $23.75/hr

Required Skills: * 5+ years of experience in enterprise desktop support and customer service. * 5+ years of experience in desktop administration for Windows 10 and Windows 11. * 3+ years of ...

AA2IT

Desktop Support Tech

Columbia, SC · On-site

$18.75 - $23.75/hr

Job Summary : AA2IT is seeking a Desktop Support Tech to assist with a PC Refresh/Deployment at ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

Adams and Reese

Desktop Support Specialist

Columbia, SC · On-site

The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services. Responsibilities: * Provide phone, remote access ...

STI

Desktop Support Technician - Columbia, SC

Columbia, SC · On-site

$18.75 - $23.75/hr

Required Skills * 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners. * 4+ years of experience in computer ...

defi AUTO LLC

Client Support Desk Analyst

Columbia, SC · On-site

$19 - $26/hr

This role does not focus on desktop support, hardware repair, password resets, or general ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 ... HANDS-ON DESKTOP SUPPORT * EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS PREFERRED SKILLS (RANK IN ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Maintains desktop software and hardware; supports mobile workforce. * Provides Tier 2 support to IT ...

Ogletree Deakins

Site Support Specialist

Columbia, SC · On-site

Imaging, deployment and support of desktops, laptops and peripherals including user profile ... Independent analysis and strong problem solving skills. * Strong customer service and communication ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Columbia, SC

Desktop Support Analyst information

See Columbia, SC salary details

$10

$24

$36

How much do desktop support analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop support analyst in Columbia, SC is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $27.79 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are popular job titles related to Desktop Support Analyst jobs in Columbia, SC?

For Desktop Support Analyst jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Columbia, SC look for?

The top searched job categories for Desktop Support Analyst jobs in Columbia, SC are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,749 per year, or $24.9 per hour.

Help Desk/Desktop Support Analyst

Columbia, SC • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19 - $26/hr

Full-time

Posted 23 days ago

Job description

Robert Half is hiring! We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and access-related issues while delivering clear updates and dependable service throughout the resolution process. The ideal candidate brings hands-on experience supporting Windows environments, Microsoft 365 tools, and user account administration in a fast-paced support setting.


Responsibilities:

• Provide frontline technical assistance for desktop and laptop issues across Windows-based environments.

• Support users with Microsoft 365 applications, including email, collaboration, and file storage tools such as Outlook, Teams, and OneDrive.

• Investigate and resolve everyday support requests involving login problems, locked accounts, software malfunctions, and slow or unstable devices.

• Maintain accurate incident and service request records in the designated ticketing platform, ensuring each case is fully documented from intake through closure.

• Record issue details, troubleshooting activities, and final outcomes clearly to support knowledge sharing and service quality.

• Assess incoming requests, set priorities based on business impact, and manage workload to meet response expectations.

• Keep users informed on progress, next steps, and resolution status to deliver a positive support experience.

• Route advanced or unresolved problems to the appropriate internal IT teams and collaborate with network, systems, application, or external vendor contacts when needed.

• 1–3 years of experience in a help desk, desktop support, or similar IT support position.
• Practical knowledge of Windows operating systems and common endpoint support practices.
• Experience supporting Microsoft 365 Enterprise applications and services in a business environment.
• Familiarity with Active Directory, Microsoft Entra ID, and user account administration tasks such as password resets and access support.
• Experience working with a service desk or incident management system, including ticket documentation and updates.
• Understanding of endpoint management tools such as Intune is preferred.
• Strong problem-solving ability with a methodical approach to troubleshooting technical issues.
• Effective communication and customer service skills with the ability to support users clearly and professionally.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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