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Desktop Support Analyst Jobs in Oregon (NOW HIRING)

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Provide floor walk support to assist end users during desktop migration. Strong desktop support ... listening skills, analytical and problem solving skills Assist users with configuring Email in ...

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 ... listening skills, analytical and problem solving skills Assist users with configuring Email in ...

Artech Information System LLC

Desktop support

Portland, OR

$21.50 - $27.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills ...

Instant Serve LLC

Desktop Support Technician

Salem, OR · On-site

$20 - $35/hr

Desktop Support Technician Location: Salem, OR Duration: 12/01/2025 - 05/29/2026 Overview: We are ... Analyze system performance and take corrective actions to maintain optimal efficiency (e.g ...

Sharp Brains

Desktop Support Specialist

Springfield, OR · On-site

$4.0K/mo

Analyze recurring service desk incidents and recommend automation or user training opportunities ... Experience supporting desktop hardware, laptops, and peripherals. * Hands-on experience with ...

New

PTY TECH LLC

Desktop Support Technician

Portland, OR · On-site

$32/hr

Desktop Support Technician This role if for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10 . This is ...

STI

Desktop Support Technician :: Oregon

Salem, OR · On-site

$20.25 - $26/hr

Performance analysis is conducted regularly on PCs to determine system performance levels. If ... Two years of experience supporting desktops in an enterprise environment required.

Empower AI Inc.

$20.25 - $25.75/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... problem analysis, and hardware/software installation and configuration. -Interacts daily with ...

STI

Desktop Support Technician - Salem, OR/On-Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On-Site 6+ months Candidate Must Be Local Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

Empower AI Inc.

$20.25 - $25.75/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... problem analysis, and hardware/software installation and configuration. -Interacts daily with ...

STI

Desktop Support Technician - Salem, OR/On Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On Site Candidate Must Be Local 12+ Months Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

STI

Desktop Support Technician - Salem, OR

Salem, OR · On-site

$20.25 - $26/hr

Performance analysis is conducted regularly on PCs to determine system performance levels. If ... Two years of experience supporting desktops in an enterprise environment required.

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for desktop support analyst in Oregon is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $31.78 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
What are the most commonly searched types of Desktop Support Analyst jobs in Oregon? The most popular types of Desktop Support Analyst jobs in Oregon are:
What are popular job titles related to Desktop Support Analyst jobs in Oregon? For Desktop Support Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Oregon look for? The top searched job categories for Desktop Support Analyst jobs in Oregon are:
Desktop Support Analyst jobs near you
Desktop Support Analyst

Desktop Support Analyst

Cognizant Technology Solutions

Portland, OR • On-site

$24.75 - $33.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

41st of 58 rated business consultants

Job description

Role: Desktop Support Analyst
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Deskside Support Analyst for provide direct assistance to end users in troubleshooting and resolving hardware and software issues
About Cognizant's CIS Practice:
Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
In this role, you will:
  • Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
  • Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
  • Level 2 onsite support for complex customer issues and ability to support Tier 1 VIPs
  • Lead deployment of software releases, system upgrades and patches on end user devices
  • Accountable for procurement and Asset management of end user devices
  • Leading customer relocations and departmental infrastructure build out
  • Analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
  • Triage issues such as physical layers, usernames and passwords
  • Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
  • Perform onsite installations or replacements of various hardware components and software repair
  • Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution

What you'll need to succeed (required skills):
  • 3 to 5 years of experience as a Desktop Support Analyst.
  • Strong technical knowledge of desktop operating systems and software applications.
  • Experience providing deskside support to end-users in a corporate environment with familiarity with remote access tools and techniques
  • Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
  • Experience working with Active Directory and other directory services.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Willingness to work flexible hours, including evenings and weekends, as required.
  • Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
  • Candidates are expected to adhere to a business professional dress code
  • Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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