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Desktop Support Analyst Jobs in Oregon (NOW HIRING)

Averro

Technical Support Analyst

Cottage Grove, OR · On-site

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security ...

New

Empower AI Inc.

$20.25 - $25.75/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... problem analysis, and hardware/software installation and configuration. -Interacts daily with ...

STI

Desktop Support Technician - Salem, OR/On-Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On-Site 6+ months Candidate Must Be Local Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

STI

Desktop Support Technician - Salem, OR/On Site

Salem, OR · On-site

$20.25 - $26/hr

Desktop Support Technician Salem, OR/On Site Candidate Must Be Local 12+ Months Provides technical ... Performance analysis is conducted regularly on PCs to determine system performance levels. If ...

STI

Desktop Support Technician - Salem, OR

Salem, OR · On-site

$20.25 - $26/hr

Performance analysis is conducted regularly on PCs to determine system performance levels. If ... Two years of experience supporting desktops in an enterprise environment required.

TEKsystems

IT Support Technician

Happy Valley, OR

$22 - $25/hr

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems ...

TEKsystems

IT Support Technician

Portland, OR

$22 - $25/hr

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems ...

Empower AI Inc.

$20.25 - $25.75/hr

... support to users in the areas of e-mail, directories, Google Suite, standard MS Windows desktop ... problem analysis, and hardware/software installation and configuration -Work with end users ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Oregon

Desktop Support Analyst information

See Oregon salary details

$11

$28

$41

How much do desktop support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support analyst in Oregon is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $23.65 and $31.78 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is generally considered a good entry-level IT position, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical skills. It often requires basic certifications like CompTIA A+ and offers opportunities for career growth into more advanced IT roles.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.
What are the most commonly searched types of Desktop Support Analyst jobs in Oregon? The most popular types of Desktop Support Analyst jobs in Oregon are:
What are popular job titles related to Desktop Support Analyst jobs in Oregon? For Desktop Support Analyst jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Oregon look for? The top searched job categories for Desktop Support Analyst jobs in Oregon are:
Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,141 per year, or $28.4 per hour.

Technical Support Analyst

Averro

Cottage Grove, OR • On-site

Other

Posted 3 days ago

New

Job description

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems.  This role will work closely with business users, site staff, and IT / OT teammates. 

Typical Duties: 

 - Field incoming help requests from end users in a courteous and professional manner 

 - Record, track, and document the problem-solving process through to final resolution 

 - Identify and learn software and hardware used and supported by the organization 

 - Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications 

 - Familiarize end users with basic software, hardware, and peripheral device operation  

 - Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems 

 - Adhere to organizational asset, change, problem, and incident management processes  

 - Track all IT / OT assets at assigned location 

 - Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines 

 - Actively participate in IT / OT Team meetings 

Requirements: 

 - Demonstrated safety focus 

 - Associate’s degree in information technology or equivalent combination of education and/or experience 

 - Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities 

 - Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc. 

 - Problem-solving skills and the ability to learn new technologies 

 - Strong oral and written communication skills 

 Highly Valued Skills: 

 - Experience supporting the IT infrastructure needs of a manufacturing facility  

 - Experience supporting the OT infrastructure needs of a manufacturing facility 

 - Process Control Technician / Engineer 

 - Microsoft, Google, CISCO, ITIL or similar Certifications 

 - Four-year degree in information technology or related field 

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