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Desktop Support Analyst Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

TEKsystems

Desktop Support Analyst

Whitestown, IN

$22 - $25/hr

Desktop Support AnalystOverview We are seeking a Desktop Support Analyst to provide hands-on technical support in a fast-paced enterprise environment. This role will support end-user computing ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k).

Colorado Access

Desktop Support Analyst

Denver, CO · On-site

$24 - $32.25/hr

We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission. Here is what the position will look like. * Diagnoses and resolves software and hardware incidents ...

Phelps Health

Desktop Support Analyst

Phelps, NY

$23.75 - $32/hr

The Desktop Support Analyst liaises between Information Technologies and user department(s), providing Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile ...

Colorado Access

Desktop Support Analyst

Denver, CO · On-site

$61K - $75K/yr

We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission. Here is what the position will look like. * Diagnoses and resolves software and hardware incidents ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

SNI Technology

Desktop Support Analyst

Denver, CO · On-site

$28 - $30/hr

High School Diploma or GED * 2-5 years of desktop support or end-user support experience * Experience working with ticketing systems * Strong troubleshooting, analytical, and problem-solving skills

New

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field ...

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Desktop Support Analyst information

See salary details

$10

$26

$39

How much do desktop support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.
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For Desktop Support Analyst jobs, the most frequently searched job titles are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Support Analyst I

Winnetka, IL • On-site

DYOPATH
IT Services • 51 - 200 employees
Learn more about DYOPATHexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.
Why You'll Love Working Here
  • Purpose with Passion - Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
  • Growth & Development - Access certifications, training, and clear career paths
  • Award-Winning Culture - Known for delivering outstanding IT services internally and externally
  • Collaborative Environment - Work in a respectful, team-oriented setting where achievements are recognized
Benefits
  • Medical, Dental, and Vision coverage
  • Life insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA and HSA options
  • Pet insurance
  • Additional benefits available; Full details available at dyopath.com/careers
Role Overview
  • Location: On-site (Winnetka, IL)
  • Schedule: 1st Shift (7:30a-4p or 8a-4:30p CST); Monday through Friday
  • Pay Rate: $26/hour
Your Mission as a Desktop Support Analyst I
  • Provide technical support for desktops, laptops, printers, scanners, and peripherals
  • Troubleshoot hardware and software issues via phone, chat, or in person
  • Install, deploy, and maintain company systems and applications
  • Track and resolve incidents using internal ticketing systems while meeting SLAs
  • Perform software updates, including Microsoft security patches and antivirus signatures
  • Document processes and create knowledge base articles
  • Act as a liaison with third-party vendors and technicians
  • Order parts for hardware maintenance and repairs
  • Participate in special projects and continuous improvement initiatives
What You Bring to the Team
Education & Certifications
  • Bachelor's degree in Computer Science, IT, or a related field
    OR
  • 4 years of equivalent work experience
  • A+ Certification required
Experience & Skills
  • Intermediate troubleshooting skills for hardware and software
  • Familiarity with Microsoft O365 Suite and SharePoint
  • Strong skills with macOS
  • Strong written and verbal communication skills
  • Detail-oriented with a strong customer service focus
  • Ability to prioritize tasks effectively
  • Ability to work collaboratively in a team environment
Other Requirements
  • Valid driver's license with acceptable driving record
  • Ability to pass a background check prior to hire
Why This Role Matters
As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.
Apply Today
If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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