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Desktop Support Analyst Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

DYOPATH

Desktop Support Analyst I

Greensboro, NC

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k).

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

JACAM

Desktop Support Analyst I

Hobbs, NM

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties: * Assist with IT technical support duties. Diagnose, maintain, and ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

New York, NY, USA, 10177 Duration: 05 Months Position Summary The Desktop Support Analyst Consultant is responsible for delivering high-quality, responsive desktop support services to end users. This ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

TP Mechanical Contractors

Be Seen First

Desktop Support Analyst

Columbus, OH · On-site

$25 - $30/hr

The Desktop Support Analyst will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base ...

Secur-Serv

Desktop Support Analyst

New Brunswick, NJ · On-site

$24 - $32.25/hr

POSITION SUMMARY The Desktop Support Analyst will support a Secur-Serv's client by providing expert network and computer support to hospital staff. The role involves installing, maintaining, and ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
More about Desktop Support Analyst jobs
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Desktop Support Analyst jobs near you
Desktop Support Analyst I

Desktop Support Analyst I

DYOPATH

Whitsett, NC • On-site

$24.14/hr

Full-time

Posted 18 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

148th of 210 rated it services

Job description

Join Our Team as a Desktop Support Analyst
Are you energized by solving technical issues and helping end users stay productive and connected?
We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.
Why You'll Love Working Here
  • Meaningful Impact - Play a key role in supporting day-to-day business operations
  • Growth & Development - Opportunities to expand technical skills and build your career
  • Collaborative Environment - Work alongside a supportive and team-focused group
  • Customer-Focused Culture - Make a direct impact by helping users resolve technical issues
Role Overview
  • Location: On-site (Whitsett, NC)
  • Schedule: 1st Shift (8a-5p); Monday through Friday
  • Pay Rate: $24.14
Your Mission as a Desktop Support Analyst
  • Provide technical support for desktops, laptops, printers, scanners, and peripherals
  • Analyze user requests and incidents to determine appropriate resolutions
  • Troubleshoot hardware and software issues via phone, chat, or in person
  • Install, deploy, and maintain company systems, devices, and applications
  • Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
  • Organize and participate in user meetings to discuss and resolve recurring or complex issues
  • Perform software and system updates, including:
    • Microsoft security patches
    • Antivirus signature updates
    • Other application updates
  • Order parts and manage hardware repairs and asset maintenance
  • Act as a point of contact for third-party vendors and service providers
  • Document processes, procedures, and technical requirements
  • Create, edit, and maintain knowledge base articles
  • Develop clear instructional materials to support self-service capabilities
  • Troubleshoot system errors, reports, and processes to ensure optimal performance
  • Support continuous improvement initiatives and special projects
What You Bring to the Team
Education & Certifications
  • Bachelor's degree in computer science, IT, or related field OR
  • Four (4) years of equivalent work experience
  • A+ Certification required
Experience & Skills
  • Intermediate hardware and software troubleshooting skills
  • Experience with Microsoft O365 Suite and SharePoint (preferred)
  • Strong written and verbal communication skills
  • Ability to provide sound technical advice and problem resolution
  • Detail-oriented with strong organizational skills
  • Ability to prioritize workload and meet deadlines
  • Strong customer service mindset
  • Ability to collaborate effectively within a team environment
Why This Role Matters
As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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