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Desktop Support Analyst Jobs (NOW HIRING)

ARES Corporation

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high ...

JACAM

Desktop Support Analyst I

Gardendale, TX

$20.75 - $28/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

New

JACAM

Desktop Support Analyst I

Sterling, KS

$20.25 - $27.25/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

New

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties: * Assist with IT technical support duties. Diagnose, maintain, and ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

New York, NY, USA, 10177 Duration: 05 Months Position Summary The Desktop Support Analyst Consultant is responsible for delivering high-quality, responsive desktop support services to end users. This ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

SourcePro Search

Desktop Support Analyst

San Francisco, CA · On-site

$27.50 - $36.75/hr

SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

Dover Corporation

Desktop Support Analyst

Austin, TX · On-site

$23.50 - $31.50/hr

The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

More about Desktop Support Analyst jobs
What cities are hiring for Desktop Support Analyst jobs? Cities with the most Desktop Support Analyst job openings:
What are the most commonly searched types of Desktop Support Analyst jobs? The most popular types of Desktop Support Analyst jobs are:
Who are the top companies hiring for Desktop Support Analyst jobs? The top employers for Desktop Support Analyst jobs are:
What states have the most Desktop Support Analyst jobs? States with the most job openings for Desktop Support Analyst jobs include:
What job categories do people searching Desktop Support Analyst jobs look for? The top searched job categories for Desktop Support Analyst jobs are:
Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 75% Full Time, 13% Temporary, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.
Desktop Support Analyst

Desktop Support Analyst

Barrow Wise Consulting

New York, NY • On-site

$60K - $90K/yr

Full-time

Posted 8 days ago

Job description

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today.
Responsibilities:
The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties:
  • Assist with IT technical support duties. Diagnose, maintain, and support systems and peripherals.
  • Image, install, and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware.
  • Provide support for the use of Smartboards and IT-related equipment.
  • Perform root cause analysis of technical issues to identify the problem's source, determine possible solutions, Test and implement solutions, when necessary, and escalate incidents to lead technicians or the appropriate support groups.
  • Perform user password resets in Active Directory.
  • Provide excellent customer-focused service to ensure customer satisfaction by providing timely responses and resolution of problems.
  • Manage individual ticket queues. Provide informative ticket updates describing steps taken through problem resolution. Contact end-users to clarify issues as needed.
  • Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required.
  • Able to lift to 50 lbs
  • Work on-site in NYC

An ideal candidate has the following:
  • S. Citizenship
  • Minimum: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • Minimum 2 Years of experience working in an IT desktop support team-based collaborative environment.
  • Minimum 2 Years of experience providing customer service to diverse user groups, problem-solving in an organizational structured environment.
  • Minimum 2 Years of experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment.
  • Minimum 2 Years of experience supporting MACs.
  • Minimum 2 Years of experience working with and/or knowledge of remote desktop tools.
  • Minimum 2 Years of experience providing support via phone, remotely, email, and in-person.
  • Minimum 2 Years of experience using a ticketing system (e.g., familiarity with Service Now).

Join the team at Barrow Wise Consulting, LLC, for a fulfilling and engaging experience! Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LBGT are welcome to apply.
Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.

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