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Desktop It Support Jobs in Washington (NOW HIRING)

KBR

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Provide desktop, peripheral, and user access support for office personnel, resolving hardware ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed ... Support Windows laptops, desktops, and mobile devices. * Manage printers, scanners, docking ...

Trustar Bank

IT Support Specialist

Mclean, VA

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed ... Support Windows laptops, desktops, and mobile devices. * Manage printers, scanners, docking ...

Trustar Bank

IT Support Specialist

Mclean, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed ... Support Windows laptops, desktops, and mobile devices. * Manage printers, scanners, docking ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Hardware diagnostics and peripheral support (laptops, desktops, monitors, printers, docking ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Troubleshoot and resolve end-user issues involving desktops, laptops, mobile devices, printers, and ...

Trustar Bank

IT Support Specialist

Centreville, VA · On-site

The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed ... Support Windows laptops, desktops, and mobile devices. * Manage printers, scanners, docking ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Washington

Desktop It Support information

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Washington?

For Desktop It Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Washington look for?

The top searched job categories for Desktop It Support jobs in Washington are:

What cities in Washington are hiring for Desktop It Support jobs?

Cities in Washington with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

IT Support Technician

KBR

Chantilly, VA • On-site

$149K - $182K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

143rd of 449 rated engineering

Job description

Title:

IT Support Technician

Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.

Why Join Us?
  • Innovative Projects: Support IT environments that enable mission-critical work.
  • Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
  • Impactful Work: Ensure users have reliable, secure access to the tools they need.
Key Responsibilities
  • Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
  • Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
  • Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
  • Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.
QualificationsRequired
  • Active TS/SCI with a Polygraph
  • Bachelor's degree
  • Minimum of 8 years relevant experience
  • Experience providing hands-on IT support in a desktop or service desk environment.
  • Strong troubleshooting skills for hardware, software, and basic network issues.
  • Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
  • Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
  • Ability to communicate technical information clearly to non-technical users.
  • Experience documenting technical issues, resolutions, and procedures.
  • Ability to manage multiple support requests in a fast-paced environment.
  • Attention to detail and strong customer service skills.
Desired
  • Previous experience supporting a government or defense contractor environment.
  • Familiarity with basic server administration or endpoint management tools.
Work Environment
  • Location: On-site
  • Travel Requirements: Minimal (0-20%)
  • Working Hours: Standard business hours

Basic Compensation:

$149,000 to $182,100

This range is for the Virginia area only.

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.

KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

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Workplace

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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