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Temp Sap Help Desk Support Jobs in Washington (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Morfologica

Help Desk/Support Specialist

Reston, VA · On-site

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

They are seeking a Sr Help Desk Support Specialist to provide second-tier technical support for end-users, ensuring uninterrupted service delivery across various IT environments and coordinating with ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users.

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Support User Acceptance Testing activities. * Provide advanced Tier 2 support during deployment ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

This individual develops training materials, supports the Agency Help Desk, and provides advanced ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

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Temp Sap Help Desk Support information

What is the difference between Temp Sap Help Desk Support vs Temp SAP Basis Support?

AspectTemp Sap Help Desk SupportTemp SAP Basis Support
CertificationsBasic SAP Help Desk certifications, IT support certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, user support, troubleshootingSystem administration, database management, system configuration
Employer & Industry UsageIT support teams in various industries, client support rolesIT infrastructure teams, SAP system administrators in enterprise environments

Temp SAP Help Desk Support primarily handles user support, troubleshooting, and issue resolution for SAP users. In contrast, Temp SAP Basis Support focuses on system administration, configuration, and maintaining SAP infrastructure. Both roles require technical knowledge but differ in scope and responsibilities.

What are the most commonly searched types of Sap Help Desk Support jobs in Washington?

The most popular types of Sap Help Desk Support jobs in Washington are:

Temp Sap Help Desk Support jobs near you

Help Desk Support

Essnova Solutions, Inc.

Washington, DC • On-site

$23.25 - $31.75/hr

Full-time

Re-posted 26 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. 

  • Operate and manage the TRIRIGA Help Desk function (Tier 1–3 escalation model) during designated hours of operation (7:00 AM–6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. 
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures. 
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. 
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents). 
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership. 
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports. 
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries. 
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume. 
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.   

Requirements

  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies 
  • Must have expertise in ticket management systems (e.g., ServiceNow)  
  • Must have experience resolving user issues in IWMS systems  
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

Apply