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Help Desk Associate Jobs in Washington (NOW HIRING)

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Modern Desktop Administrator Associate * Apple Certified Support Professional (ACSP) Compensation ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph ... Associate's degree from an accredited college with 1+ years of relevant technical experience; or ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

Dexian

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... Associates Degree with a minimum of 5 years relevant experience. Certification Requirements:

Dexian DISYS

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... Associates Degree with a minimum of 5 years relevant experience. Certification Requirements:

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$10.10 - $10.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Crofton, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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Help Desk Associate information

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$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk associate in Washington is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Associate jobs in Washington? For Help Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington look for? The top searched job categories for Help Desk Associate jobs in Washington are:
What cities in Washington are hiring for Help Desk Associate jobs? Cities in Washington with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $50,568 per year, or $24.3 per hour.
Help Desk Specialist

Help Desk Specialist

Ardent Eagle Solutions

Washington, DC • On-site, Remote

$26 - $33/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Overview
The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.
This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.
Background
Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.
Responsibilities
  • Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
  • Provide troubleshooting and resolution support for:
    • Email systems and account access
    • Network directories and user permissions
    • Computer operating systems (Windows and macOS)
    • Standard desktop applications (e.g., Microsoft Office Suite)
    • Applications developed or deployed under the contract
  • Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
  • Support and troubleshoot printer and connectivity issues
  • Document, track, and manage incidents and service requests using a ticketing system
  • Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
  • Maintain accurate records of issues, resolutions, and user interactions
  • Provide clear, professional communication and guidance to users with varying levels of technical proficiency
  • Contribute to knowledge base articles and standard operating procedures as needed

Qualifications
  • Approximately 2 years of experience in a help desk, technical support, or related IT support role
  • Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
  • Experience supporting both Windows (PC) and macOS environments
  • Strong customer service skills with the ability to communicate technical information clearly and effectively
  • Familiarity with ticketing systems and incident management processes
  • Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
  • This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education
Associate's Degree (AA/AS) in Information Technology, Computer Science, or a related field
  • Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s)
Industry-recognized certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Apple Certified Support Professional (ACSP)

Compensation
The compensation range for this position is $26 - $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.
Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company's discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.
Location and Work Hours
This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.
Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.
Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM - 3:00 PM ET.
When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.
This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.
Benefits and EEO
At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:
  • Matching 401(k) Plan
  • Continuing Education Assistance
  • Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

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