ZipRecruiter

Log In

1

Help Desk Associate Jobs in Washington (NOW HIRING)

NuAxis LLC

Help Desk Specialist

Falls Church, VA

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Modern Desktop Administrator Associate * Apple Certified Support Professional (ACSP) Compensation ...

NVR Inc

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... Preferred: o Associate's orBachelor'sdegree in IT or a related field o Microsoft Certification ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Modern Desktop Administrator Associate * Apple Certified Support Professional (ACSP) Compensation ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

US Citizenship required A high school diploma or GED are required. 1 - 2 years of help desk or ... Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Washington

Help Desk Associate information

See Washington salary details

$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk associate in Washington is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Associate jobs in Washington? For Help Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington look for? The top searched job categories for Help Desk Associate jobs in Washington are:
What cities in Washington are hiring for Help Desk Associate jobs? Cities in Washington with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Specialist

Help Desk Specialist

Quevera LLC

Annapolis Junction, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Job Description:


Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.


REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.

Duties and Responsibilities:

• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.


Required Experience:

Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)


Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

  • 100% employer-paid medical coverage (optional plan)
  • Competitive options for Medical, Dental and Vision insurance
  • Employer-paid short-term and long-term disability coverage
  • Employer-paid life insurance
  • $5,000 annually for education, training, certifications, and professional development
  • Career advancement through our structured IQWay Program
  • Up to 6% 401(k) match
  • Additional 4% profit-sharing contribution

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.