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Remote Help Desk Jobs in Washington (NOW HIRING)

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking, troubleshooting and resolving IT incidents and service requests * Fulfilling requests and resolving ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Washington

Remote Help Desk information

See Washington salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote help desk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Remote Help Desk jobs in Washington? For Remote Help Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Washington look for? The top searched job categories for Remote Help Desk jobs in Washington are:
What cities in Washington are hiring for Remote Help Desk jobs? Cities in Washington with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Database Administrator -- Journeyman

Nationwide IT Services

Washington, DC • Remote

Full-time

Posted 18 days ago

Job description

Database Administrator — Journeyman
Start Date: September 1, 2026 - This is a fully funded opportunity.
Clearance: Secret
Experience Level: Journeyman, 3+ years
Position Summary
Nationwide IT Services, NIS, is seeking a Database Administrator (Journeyman) to support a mission-critical federal database environment for a potential opportunity. The DBA will perform daily database operations, monitoring, maintenance, ETL support, SQL query support, data quality validation, interface validation, and Tier 1–2 troubleshooting.  This is a remote opportunity.
Responsibilities
  • Perform daily database operations, monitoring, and routine maintenance.
  • Support Oracle and/or SQL Server database environments.
  • Support daily ETL processes for reporting and data warehouse activities.
  • Develop, run, and troubleshoot SQL queries.
  • Validate data quality and support interface reconciliation.
  • Generate data quality reports and assist with data quality controls.
  • Support SFTP-based data transfer processes.
  • Provide Tier 1–2 help desk support for database, reporting, data, and interface issues.
  • Support MicroStrategy or similar BI/reporting environments.
  • Maintain database documentation and support approved change and release processes.
Required Qualifications
  • 3+ years of relevant database administration experience.
  • Hands-on experience with Oracle and/or SQL Server.
  • Experience with ETL processes, SQL queries, data validation, and SFTP processes.
  • Knowledge of MicroStrategy or similar business intelligence/reporting tools.
  • Experience supporting production operations, troubleshooting, and help desk tickets.
  • Strong communication, documentation, and problem-solving skills.
  • Ability to work with technical teams, program staff, and government stakeholders.
  • U.S. Citizenship required.
Preferred Qualifications
  • Experience supporting federal, DoD, or mission-critical systems.
  • Experience with AWS GovCloud, SQL Server data warehouses, Oracle Data Guard, or reporting environments.
  • Familiarity with RMF, ATO, STIGs, CUI/PII protections, and DoD cybersecurity requirements.
Clearance Requirement
  • Secret (T3) investigation/clearance required.
  • Must be able to obtain and maintain required DoD credentials, including CAC access.

Why Join Nationwide IT Services?
Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. Join us to work on high-impact cybersecurity missions with experienced professionals in a collaborative, growth-focused environment.
Salary range $75,000 to $89,000 annually 
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.
 

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