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Help Desk Training Jobs in Washington (NOW HIRING)

System One

Senior Help Desk - 2nd Shift (onsite)

Washington, DC · On-site

$22 - $29.75/hr

Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility. The posting below is for a 2nd ...

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System One

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Senior Help Desk Specialist (2nd shift) - ONSITE

Washington, DC · On-site

Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility. The Board's Division of ...

New

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall ... Have proven experience with manpower utilization, training, problem resolution, and employee ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

... and training of new employees. * Set up new employee accounts and delete terminated employee ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

Identify skill gaps and training needs across the help desk team * Develop staff into stronger technical and leadership roles where appropriate * Build a culture of accountability, responsiveness ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... training resources, and regulatory-review services used by FDA reviewers. This role requires more ...

New

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

... Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

... and training of new employees. * Set up new employee accounts and delete terminated employee ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Annual Education & Training Allowance * Leave Buy-Back Program * Community Engagement Opportunities

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Professional Training Reimbursement · Employee Assistance Program Equal Opportunity Employer ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

... Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

... Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Washington

Help Desk Training information

See Washington salary details

$14

$26

$38

How much do help desk training jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk training in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
What are popular job titles related to Help Desk Training jobs in Washington? For Help Desk Training jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Training jobs in Washington look for? The top searched job categories for Help Desk Training jobs in Washington are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Washington as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Senior Help Desk - 2nd Shift (onsite)

System One

Washington, DC • On-site

$22 - $29.75/hr

Contractor

Posted 3 days ago

New

Job description

Senior Help Desk 2nd Shift (Wednesday – Saturday, 3:00PM to 11:30PM) Washington, DC –100% onsite Per Federal contract U.S. citizenship is required Must be able to pass federal background check to obtain Public Trust clearance Start Date- 09/14/2026 Open to W2 and C2C Must Apply by Aug 10th

  • This position will require weekend and/or overtime work.? Position is classified as ‘Essential Personnel’ requiring work attendance on Board-designated holidays and days when the Board is Closed, such as for weather events.?
  • ?Primary Place of Performance is the Board’s Washington DC Metro Campus’ New York Avenue facility.?
  • Telework is not available.
  • Help Desk Training will occur during first two weeks of work on 1st Shift between the hours of 7:00AM-3:30PM at our Washington DC Metro Campus New York Avenue facility.
The posting below is for a 2nd Shift (Wednesday – Saturday, 3:00Pm to 11:30PM) Help Desk position at the Board’s Washington DC campus. ?Period of Performance 9/14/26 – 12/31/26. Candidate expected to be available for a period of up to 3 months, with the possibility of an additional 12-month extension based on performance.?? The Board's Division of Information Technology is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.? This contractor position will be in support of the Federal Reserve Board’s Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts. ? The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The Board will only consider candidates who can work those designated hours. The candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. The successful candidate will be expected to interface with internal customers and various technical support teams.? The demonstrated ability to follow standard operating procedures and processes is essential. The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor. The contractor is required have:
  • ?At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
  • At least two years’ experience in desktop/laptop troubleshooting or operations support.
  • Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. ??Demonstrated ability to concisely summarize and document client issues is required.
  • At least five years supporting Microsoft Windows 10 and 11 operating systems
  • At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  • Knowledge of iPhone or similar smart phone support.
  • Demonstrated analytical and problem-solving skills.
  • Strong interpersonal and communication skills who can work with people at various levels of the organization.
  • Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
  • *** US Citizenship Required ***
  • *** BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE
#LI-VH1 #M1 Ref: #850-Rockville (ALTA IT)