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Help Desk Training Jobs in Washington (NOW HIRING)

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Experience in training and mentoring staff is preferred. * Familiarity with ITIL or other IT servic ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Experience in training and mentoring staff is preferred. * Familiarity with ITIL or other IT servic ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Experience in training and mentoring staff is preferred. * Familiarity with ITIL or other IT servic ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Experience in training and mentoring staff is preferred. * Familiarity with ITIL or other IT servic ...

Howard University

Help Desk Technician

Washington, DC · On-site

$45K - $51K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ongoing training, tuition reimbursement, and career advancement paths * Additional Perks: Wellness ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...

Howard University

Help Desk Technician

Washington, DC · On-site

$45K - $51K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ongoing training, tuition reimbursement, and career advancement paths * Additional Perks: Wellness ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide ... training. Assist with documentation development as needed. Other duties as assigned. Other ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Washington

Help Desk Training information

See Washington salary details

$14

$26

$38

How much do help desk training jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk training in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Washington?

For Help Desk Training jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Washington look for?

The top searched job categories for Help Desk Training jobs in Washington are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 2% Temporary, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Help Desk Technician

Edgewater Federal Solutions, Inc.

Washington, DC • On-site

$37.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC.

Work Location: Washington, DC 

Work Arrangement: Onsite 

Clearance:  Must have an active Secret clearance

Responsibilities

Essential Duties & Responsibilities: Responsibilities include, but are not limited to the following: 

  • The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues.  
  • This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations.
  • Provide technical support for operating systems such as Window, iOS, Linux and various software applications.
  • Assist users with installation, configuration, and troubleshooting of hardware and software.
  • Provision and deploy new hardware for users.
  • Maintain a high level of customer service for all support requests.
  • Take ownership of user problems and be proactive when dealing with user issues.
Qualifications
  • US Citizen and active Secret clearance.
  • A bachelor's degree or relevant experience in Information Technology.
  • Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work a regular schedule at the Washington DC locations.
  • A team player with a customer-oriented approach.

Benefits: 

  • Competitive Hourly Rate: $37.76
  • Paid Time Off & Holiday Pay 
  • Medical Insurance 
  • Dental Insurance 
  • Vision Insurance 
  • Disability, Life Insurance, and AD&D 
  • Flexible Spending Accounts 
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) 
  • Tuition and Technical Training Reimbursement 
  • Exercise Reimbursement 
  • Employee Assistance Program 
  • Collaborative and dynamic work environment 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment. 
  • Specific vision abilities required by this job include close vision requirements due to computer work. 
  • The employee must occasionally lift and/or move up to fifteen (15) pounds. 
  • Fine hand manipulation (keyboarding). 

Working at Edgewater Federal Solutions: 

Edgewater Federal Solutions is a privately held government contracting firmlocatedin Frederick, MD. The company was founded in 2002 with the vision of beinghighly recognizedand admired for supporting customer missions through employee empowerment, exceptional services, andtimelydelivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companiessince 2018. 

EdgewaterFederal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteranstatusand/or other status protected by applicable law. #LI-HH1

Employment Type: FULL_TIME

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