ZipRecruiter

Log In

1

Help Desk Training Jobs in Washington (NOW HIRING)

Ampcus Inc

Help Desk Specialist

Washington, DC · On-site

The role involves troubleshooting, managing help desk software, and providing training and guidance to staff on various systems and products. Responsibilities : • Provide IT on-site support for all ...

New

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Working from operations centers and shipyards to training sites and program offices, CSA deploys ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business ... Professional Training Reimbursement • Employee Assistance Program Equal Opportunity Employer ...

Sikich

Help Desk Specialist

Washington, DC · On-site

$62K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Help Desk Specialist (US- Washington, DC) What to expect when you join Tantus, a Sikich ... Must be focused on helpdesk performance, training, user/stakeholder communications and outreach ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... Professional Training Reimbursement · Employee Assistance Program Equal Opportunity Employer ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs ... Employer-paid life insurance * $5,000 annually for education, training, certifications, and ...

GDIT

Training Specialist

Bethesda, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience (typically 3-5+ years) in: * IT Service Desk or Help Desk role (analyst, lead, or supervisor), and * Training, instructional design, or technical coaching in an IT support environment.

BBNC

SME Help Desk Technician

Bethesda, MD · On-site

$21.50 - $29/hr

This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise. Responsibilities Develop Knowledge Base articles and ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

  • Medical

  • Retirement

  • PTO

We are currently looking to hire a Help Desk Specialist to support our very mission-focused ... Paid Training and Admin Time Kaizen Approach, Inc. ("Kaizen") is dedicated to the safety of our ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise. Responsibilities * Develop Knowledge Base articles and ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our work depends on Help Desk Program Manager joining our team to bring professionalism and ... Administer training programs, ensuring new hires and experienced staff receive appropriate ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our work depends on Help Desk Program Manager joining our team to bring professionalism and ... Administer training programs, ensuring new hires and experienced staff receive appropriate ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise. Responsibilities • Develop Knowledge Base articles and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Training JobsHelp Desk Training Jobs in Washington

Help Desk Training information

See Washington salary details

$14

$26

$38

How much do help desk training jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk training in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Washington?

For Help Desk Training jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Washington look for?

The top searched job categories for Help Desk Training jobs in Washington are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 2% Temporary, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Help Desk Manager

Client Solution Architects (CSA)

Washington, DC • On-site

Full-time

Re-posted 24 days ago

Job description

Job Type
Full-time
Description
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.
This position is contingent upon award.
How Role will make an impact:
  • Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
  • Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
  • VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
  • Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
  • Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
  • Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
  • Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
  • Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
  • Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
  • Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.

Requirements
What you'll need to have to join our award-winning team:
  • Clearance: Must possess and maintain an active Secret Clearance
  • 5 years of experience in IT support
  • ITIL v4 Certification

Physical Requirements:
While performing the duties of this job, the employee is regularly required to:
  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

Apply