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Remote Help Desk Jobs in Bothell, WA (NOW HIRING)

Addison Group

IT Administrator

Bothell, WA · Remote

$72K/yr

Basic Installation, Troubleshooting and Remote Access methods (Remote Desktop, Remote Help ... This position is primarily responsible for delivering exceptional help desk support and ...

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ... Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

Yoodli AI Roleplays

Deal Desk Lead

Seattle, WA · On-site +1

$155K - $170K/yr

Careers at Yoodli We're on a mission to help people communicate with confidence Yoodli is an AI ... This is a Hybrid role: 3 days in-office at our Seattle HQ (lunch included) + 2 days remote. What ...

Runway

Senior IT Engineer - US West Coast

Seattle, WA · On-site +1

$110K - $170K/yr

Handle help-desk tickets : Triage and resolve employee requests - password resets, access ... This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the ...

IonQ

Manager, Global Network Operations

Bothell, WA · On-site +1

$95K - $127K/yr

We are open to hybrid and remote options for the right candidate. Travel: 25-40% domestic or ... Help Desk staff, and extended contractor teams. M&A Integration & Site Deployment * Subsidiary ...

Trupanion

Senior Platform Engineer - Microsoft

Seattle, WA · Remote

$118K - $163K/yr

Remote candidates must be available to work Pacific Time Zone hours . Candidates based in the ... This person will help modernize endpoint management, improve application delivery, strengthen patch ...

New

Push Operations

Account Executive

Seattle, WA · On-site +1

$70K/yr

Balance remote work with in-person selling, deciding when to work a deal from your desk and when to ... Help shape the future of Push's field GTM motion in Washington through process improvements ...

Ardurra Group, Inc.

Aviation Project Engineer

Seattle, WA · On-site +1

$110K - $150K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Occasionally lift and/or move up to ...

Ardurra

Aviation Project Engineer

Seattle, WA · On-site +1

$110K - $150K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Occasionally lift and/or move up to ...

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Remote Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do remote help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Bothell, WA?

The most popular types of Help Desk jobs in Bothell, WA are:

What are popular job titles related to Remote Help Desk jobs in Bothell, WA?

For Remote Help Desk jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Bothell, WA look for?

The top searched job categories for Remote Help Desk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Help Desk jobs?

Cities near Bothell, WA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Bothell, WA as of June 2026, with employment types broken down into 5% As Needed, 77% Full Time, 15% Part Time, and 3% Contract. Highlights an 47% Physical, 3% Hybrid, and 50% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

IT Administrator

Addison Group

Bothell, WA • Remote

$72K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Title: IT Administrator

Type: Full Time

Location: Bothell

On-Site: 2 days per week, Hybrid

Benefits: PTO, Medical, Dental, Vision, 401k

Pay: $65-72k per year

Must Haves: (Please address their experience with these in the submission)

  • Active Directory: A minimum of 1 year experience: Creation and Deletion of User Accounts. Password management. Adding and removing Computers to a Domain. Manage memberships in Security Groups. Basic understanding of Group Policy and DNS.
  • Entra ID: Management of Security Group Membership. Uses Sign-in Logs and MFA (Multi Factor Authentication) to help troubleshoot user authorization.
  • Intune: Experience Enrolling Devices. Knows basic management controls of Sync, Retire, Wipe, Fresh Start. Has some familiarity with App Deployment.
  • Windows File Server: Experience mapping drives, know how to find the correct security group for an advertised share. Has some familiarity with NTFS Permissions.
  • Windows 11: Basic Installation, Troubleshooting and Remote Access methods (Remote Desktop, Remote Help)

Position Summary

The Systems Administrator plays a crucial role within the organization, reporting directly to the Network Operations Lead. This position is primarily responsible for delivering exceptional help desk support and comprehensive systems administration to all users across the company. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with the optimal performance of network systems. The Systems Administrator is also tasked with maintaining system security, implementing updates, and documenting technical processes to enhance operational efficiency. By providing timely and effective assistance, the Systems Administrator helps to foster a productive work environment, ensuring that all employees have the necessary tools and support to perform their roles effectively. Outcome-focused practices are essential to the success of this role.

Key Responsibilities

·        Responding to user inquiries through various channels such as email, phone, and the service portal.

·        Triaging and solving requests according to the service desk's standard operating procedure.

·        Ensuring Service Level Agreements (SLAs) are met to maintain high-quality service.

·        Escalate issues as needed to ensure all problems are addressed.

·        Providing detailed reports on ticket activities.

·        Installing and configuring software, hardware, and networks

·        Setting up accounts and workstations

·        Manage user accounts, permissions, and access rights to ensure appropriate access to resources.

·        Create, modify, and delete user accounts as needed.

·        Set up new hardware, including servers, workstations, and peripheral devices.

·        Install and configure operating systems, applications, and software updates.

·        Oversee the functionality of network components such as routers, switches, and firewalls.

·        Ensure network file systems are correctly configured and accessible to authorized users.

·        Assist with Backup and Disaster Recovery Testing.

·        Onboard new employees by creating user accounts and assigning necessary permissions.

·        Ensure new users have access to the tools and resources required for their roles.

·        Device inventory

·        Hardware inventory

·        Software inventory

Understand and follow the company security policy. Assist with and gradually improve security operations time.