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Remote Help Desk Jobs in Bothell, WA (NOW HIRING)

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

IonQ

Manager, Global Network Operations

Bothell, WA · On-site +1

$95K - $127K/yr

We are open to hybrid and remote options for the right candidate. Travel: 25-40% domestic or ... Help Desk staff, and extended contractor teams. M&A Integration & Site Deployment * Subsidiary ...

RUN STUDIOS LLC

Creative Producer (6946)

Seattle, WA · On-site +1

$83 - $95/hr

While this is a remote position, RUN Studios can only consider candidates currently residing in the ... The Creative Producer will help us bring new offerings to market--products, services, brands, and ...

Ardurra

Aviation Project Engineer

Seattle, WA · On-site +1

$110K - $150K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Occasionally lift and/or move up to ...

Porch.com, Inc.

Virtual Assistant I, ACC

Seattle, WA · Remote

$19/hr

... best partner to help homebuyers move, maintain, and fully protect their homes. We offer ... Remote Job Summary The future is bright for the Porch Group, and we'd love for you to be a part of ...

RUN STUDIOS LLC

Motion Designer (7078)

Seattle, WA · On-site +1

$65/hr

While this is a remote position, RUN Studios can only consider candidates currently residing in the ... Produce a wide range of animation and motion content for help, product videos, live-action, and ...

New

Ardurra Group, Inc.

Aviation Project Engineer

Seattle, WA · On-site +1

$110K - $150K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Occasionally lift and/or move up to ...

RUN Studios

Motion Designer (7078)

Seattle, WA · On-site +1

$65/hr

While this is a remote position, RUN Studios can only consider candidates currently residing in the ... Produce a wide range of animation and motion content for help, product videos, live-action, and ...

New

DocuSign

Principal Software Engineer

Seattle, WA · On-site +1

$153K - $206K/yr

What you'll do The Orchestration team is looking for a Principal Software Engineer to help define ... Employee divides their time between in-office and remote work. Access to an office location is ...

Ardurra Group, Inc.

Aviation Project Manager

Seattle, WA · On-site +1

$140K - $190K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...

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Remote Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do remote help desk jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What job categories do people searching Remote Help Desk jobs in Bothell, WA look for? The top searched job categories for Remote Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Help Desk jobs? Cities near Bothell, WA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Service Desk Technician L2 (contract)

Service Desk Technician L2 (contract)

Milestone Technologies, Inc.

Bellevue, WA • Remote

Temporary

Posted 15 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.

6 month contract

Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED

3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred

Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Experience in supporting PCs and Windows OS in a commercial or enterprise environment

Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

Working knowledge of Active Directory and basic AD administration

Employment Type: US Temporary FT

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