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Entry Level Help Desk Jobs in Bothell, WA (NOW HIRING)

Planet Fitness

Service Desk

Mill Creek, WA · On-site

$20.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

$21.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Edmonds, WA

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Monroe, WA

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Monroe, WA · On-site

$17.17 - $17.25/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

$21.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA

$19/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bremerton, WA

$17.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mill Creek, WA

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Edmonds, WA · On-site

$18.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Edmonds, WA

$18.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bremerton, WA · On-site

$17.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bremerton, WA · On-site

$17.25/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA

$21.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bremerton, WA

$17.25/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

$21.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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Entry Level Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do entry level help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Entry Level Help Desk jobs in Bothell, WA? For Entry Level Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Bothell, WA look for? The top searched job categories for Entry Level Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Entry Level Help Desk jobs? Cities near Bothell, WA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Bothell, WA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,831 per year, or $25.9 per hour.
IT Help Desk Technician 1

IT Help Desk Technician 1

Universal Language Service, Inc.

Bellevue, WA • On-site

Full-time

Posted 3 days ago

Job description

Position Objective:
The IT Helpdesk Technician I provides first-level technical support to end users for hardware, software, and network-related issues. This entry-level role is responsible for responding to service requests, troubleshooting problems, and ensuring prompt resolution or escalation. Maintain the hardware (HW) and software (SW) systems and toolsets that allow company staff, customers and Interpreters to operate an Interpretation Services business. The Help Desk position will utilize excellent communications skills to interact with both internal and external customers and Interpreters to troubleshoot IT issues and ensure business continuity. Must act with professional work ethic and awareness of security policies, given the access to confidential and proprietary company information. Requires work outside of normal business hours for systems maintenance and troubleshooting of 24x7 operation. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT knowledge in a fast-paced environment.
Key Responsibilities:
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex problems to higher-level support as needed.
  • Install, configure, and maintain desktop systems, laptops, printers, and mobile devices.
  • Support software rollouts, updates, and routine maintenance.
  • Assist both internal and external users with system access, usage and business process issues.
  • Document support activities, resolutions, and updates in the helpdesk ticketing system.
  • Update documentation and processes.
  • Maintain inventory of IT equipment and supplies.
  • Assist with user account management using Active Directory and Azure Entra ID, activate/deactivate users and reset passwords, as needed.
  • Address printer needs: install, change toners, troubleshoot errors, etc.
  • Maintain a work schedule at a minimum of 40 hours per work week (not including afterhours work) of Monday through Friday, 8:00 AM to 5:00, in the Bellevue Corporate Office, unless otherwise required by the Company.
  • Other duties and special projects, as assigned.

Regular Ongoing Tasks:
  • Help Desk - Internal User Support
    • Prepare workstations for new employees, including deployment of HW and SW as required.
    • Setup and removal of user's accounts for IT systems as needed.
    • Troubleshoot systems including HW and SW as needed.
    • Work with external Vendors on support ticket escalations.
    • Generate or prepare reports for management as needed.
    • Manage Windows updates and other security updates to user workstations.
    • Assist with system maintenance and testing as needed outside of regular business hours.
    • Participate in "on call" scheduling to support the business's IT needs 24x7.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
  • Help Desk - External Customer Support
    • Assist external customers with password resets and other access issues.
    • Troubleshoot customer issues related to company business processes.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
    • Set up, configure, and deploy iPads to clinical and administrative departments.
    • Ensure iPads are connected to secure Wi-Fi networks and troubleshoot connectivity issues.
    • Provide on-site technical assistance to staff, including basic iPad functionality and app support.
    • Monitor device performance and escalate hardware or software issues as necessary.
    • Document technical procedures and maintain asset inventory.
    • Work collaboratively with IT and clinical teams to ensure devices meet compliance and security standards.
    • Support periodic updates, reconfiguration, and re-deployment of mobile devices as needed.
  • QA - Internal Application Support
    • Execute manual and/or automated test cases under guidance from senior QA staff.
    • Document and report test results clearly and accurately.
    • Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps.
    • Re-test fixes and verify resolution of defects.
    • Review functional and technical requirements to ensure testability.
    • Assist in identifying unclear or incomplete specifications.
    • Work closely with developers, business analysts, and other QA team members.
    • Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.
    • Create and maintain test cases, test scripts, and test data.
    • Update documentation based on changes in application features or requirements.
    • Assist in setting up and maintaining QA test environments.
    • Ensure test systems mirror production conditions where applicable.
    • Promote QA best practices and contribute to continuous improvement of testing processes.
    • Stay informed about tools and trends in software testing.
    • Support QA automation efforts by maintaining test scripts or executing them as directed.
    • Learn and use basic automation frameworks and tools.
    • Perform regression testing to validate functionality after code changes.
    • Ensure previously working features remain stable.
    • Conduct basic UI/UX checks to identify inconsistencies, broken elements, or usability issues.

Qualifications:
  • High school diploma or equivalent required; Associate's degree or IT certifications (e.g., CompTIA A+/Network+) preferred.
  • 0-2 years of experience in a technical support or IT helpdesk role.
  • Basic understanding of Windows and Mac operating systems.
  • Familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
  • Expert level familiarity with Windows OS.
  • Familiarity with Microsoft Office 365, Active Directory, and common business applications.
  • Experience with Active Directory and/or Azure Entra ID
  • Basic understanding of PC troubleshooting.
  • Basic printer knowledge and troubleshooting
  • Experience supporting Apple iOS devices in an enterprise or healthcare setting preferred.
  • Familiarity with Bluetooth and wired audio device pairing.
  • Strong communication and customer service skills.
  • Ability to work independently and respond quickly to on-site support needs.
  • Comfortable working in a hospital environment, including patient-facing areas.
  • Demonstrate professional work ethic and high level of integrity dealing with confidential company and user information.
  • Ability to prioritize tasks and work efficiently under pressure.
  • Willingness to learn and adapt in a dynamic environment.
  • Experience with Mobile Device Management (MDM) systems (e.g., Jamf, Intune) preferred.
  • Knowledge of HIPAA and healthcare data handling best practices preferred.
  • Previous experience in a hospital or clinical support role preferred.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job:
  • The employee is regularly required to talk or hear.
  • The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
  • The employee is frequently required to stand, walk, use hands-to-finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
  • The employee may be required to lift and carry computer components up to 50 pounds on a frequent basis, with or without assistance.

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