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Mac Help Desk Jobs in Bothell, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.50 - $30.75/hr

Experience with Windows, Mac and Linux operating systems * Basic understanding of computer ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Experience with Windows, Mac and Linux operating systems * Basic understanding of computer ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

Seitel Systems

Service Desk Technician

Seattle, WA · On-site

Ah, and we make a point of sharing the profits with everyone here that helped make those possible ... Desktop Support (Mac) * Mobile Devices (iOS, Android, Windows) * Office365 * Familiar with Windows ...

Seitel Systems LLC

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Ah, and we make a point of sharing the profits with everyone here that helped make those possible ... Desktop Support (Mac) * Mobile Devices (iOS, Android, Windows) * Office365 * Familiar with Windows ...

Seitel Systems LLC

Service Desk Technician

Seattle, WA · Hybrid

Ah, and we make a point of sharing the profits with everyone here that helped make those possible ... Desktop Support (Mac) * Mobile Devices (iOS, Android, Windows) * Office365 * Familiar with Windows ...

Omnidian

System Specialist, IT

Seattle, WA · On-site

... Mac workstations, office software, and licensing. * Respond to global service desk tickets and ... Act as a key contributor to the team Knowledge Base by developing help articles and Standard ...

Omnidian

System Specialist, IT

Seattle, WA · Hybrid

... Mac workstations, office software, and licensing. * Respond to global service desk tickets and ... Act as a key contributor to the team Knowledge Base by developing help articles and Standard ...

Omnidian

System Specialist, IT

Seattle, WA · Hybrid

... Mac workstations, office software, and licensing. * Respond to global service desk tickets and ... Act as a key contributor to the team Knowledge Base by developing help articles and Standard ...

Ravenna Software, Inc

Product Marketing Lead

Seattle, WA · On-site +1

$170K - $190K/yr

Ravenna is building an AI native service desk in a category dominated by legacy systems. This role ... Build sales enablement Create materials that help the sales team win. This includes pitch decks ...

Nscale

Technology Operations Engineer

Seattle, WA · On-site

$79.10K - $107K/yr

What You'll be Doing IT Support & Service Desk * Serve as the primary point of contact for internal ... Maintain a self-service knowledge base so employees can help themselves with common issues

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Mac Help Desk information

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How much do mac help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for mac help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are popular job titles related to Mac Help Desk jobs in Bothell, WA? For Mac Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Mac Help Desk jobs in Bothell, WA look for? The top searched job categories for Mac Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Mac Help Desk jobs? Cities near Bothell, WA with the most Mac Help Desk job openings:
Mac Help Desk jobs near you

Help Desk Technician I

Home - GAMA-1 Technologies

Seattle, WA

$22.75 - $30.75/hr

Other

Posted 5 days ago

Job description

About the Opportunity

The Help Desk Technician I is a frontline role ensuring users have reliable, secure, and fully functional IT systems to support their scientific and operational work. This position minimizes downtime, resolves technical issues efficiently, and maintains the health of end-user devices across Windows, Linux, and Mac environments.

This role supports contract success by sustaining daily IT operations, maintaining endpoint compliance through patching, security scans, and account management, and enabling staff to focus on mission priorities. Given the small user base and diverse technical needs, the Help Desk Technician I provides responsive, high-quality support both onsite and remotely.

Success in this role means maintaining stable, secure systems with minimal disruption to users, resolving issues quickly with strong satisfaction, handling tickets and device deployments efficiently, keeping endpoints compliant and secure, and proactively reducing recurring issues through documentation and trend awareness.

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