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Help Desk Jobs in Bothell, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: * Competitive Base Salary + Annual Merit Increases * On-the-Spot Monthly ...

New

Averro

Help Desk Technician

Bellevue, WA · On-site

$26 - $32/hr

Location: onsite in Bellevue, WA Employment Type: 12 month contract to hire Pay Range: $26-32/hr *exact compensation may vary based on skills, experience, and location. Benefits: Medical insurance ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ensure issues are fully resolved * Ability to lift and move computer equipment up to 50 lbs * Will ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA · On-site

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ensure issues are fully resolved * Ability to lift and move computer equipment up to 50 lbs * Will ...

LiveRamp

Deal Desk Analyst

Seattle, WA

$78K - $111K/yr

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're looking for a proactive, independent thinker, with sound business acumen and excellent ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

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All JobsHelp Desk JobsHelp Desk Jobs in Bothell, WA

Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk jobs in Bothell, WA? For Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Bothell, WA look for? The top searched job categories for Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk jobs? Cities near Bothell, WA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Bothell, WA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

Help Desk Support

Fennemore Craig

Seattle, WA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Help Desk Support - Seattle, WA / Boise, ID

Salary: $70,000-$85,000/yr., depending on location of candidate

Total Rewards:

  • Competitive Base Salary + Annual Merit Increases
  • On-the-Spot Monthly Bonus Program
  • Workplace Flexibility Options
  • 401k Retirement Plan with Employer Match & Profit-Sharing Component
  • Health, Dental and Vision Coverage + Employer Premium Contribution
  • Employer-Paid Group Term Life Insurance
  • Paid Time Off and Paid Holidays
  • Employee Wellness Program
  • Employee Assistance Program
  • Opportunities for professional development

Fennemore is a full-service business law firm with a 140-year legacy of excellence and a future defined by innovation. We are not your traditional law firm, and that’s on purpose. With more than 20 offices across the nation, we’re breaking growth records as one of the fastest-growing firms in the country. We embrace change, set new standards for how a modern law firm operates, and create environments where both clients and colleagues thrive. Our people-first philosophy is built on collaboration and creativity. Industry recognition for retention, workplace culture, and job satisfaction reflects that commitment. We’re proud to foster a strong sense of community, a genuine commitment to work-life balance, and a diverse and inclusive work environment where passionate professionals feel valued and supported.

Fennemore has an exciting opportunity for a Help Desk Support professional to join our growing firm. This full-time, onsite position is based in either our Seattle, WA or Boise, ID office and reports to the Help Desk Manager. As part of a collaborative technology team, you’ll play an important role in providing friendly, prompt, and professional technical support to users across the firm. In this role, you will assist attorneys, staff, and clients with a wide range of technology needs, including hardware, software, applications, and remote connectivity. You’ll also help maintain our systems, troubleshoot issues, and contribute to documentation and process improvement initiatives. This position also requires regular travel to support our Pacific Northwest offices, including Seattle, WA; Spokane, WA; Boise, ID; and Coeur d'Alene, ID, as business needs require.

What You’ll Do

As a Help Desk Support team member, you will:

  • Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues.
  • Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution.
  • Support remote staff to ensure efficient administration and operation of the firm’s computer, telephone, and conferencing systems.
  • Assist in creating and maintaining documentation for in-house technologies, applications, and procedures.
  • Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security.
  • Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience.
  • Communicate clearly and effectively with team members and colleagues across all levels of the firm.
  • Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods.

As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization.

What You’ll Bring

  • Bachelor’s or Associate’s degree in Information Systems or a related field, or equivalent experience.
  • 3+ years of experience in IT support or a similar technical role.
  • 3+ years of customer service experience in a computer support environment.
  • A+ certification strongly preferred.
  • Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online.
  • Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware.
  • Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations.
  • Advanced troubleshooting skills and the ability to work independently with minimal supervision.
  • Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc.
  • Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.
  • Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed.

Please note: This position requires a background check as part of the firm’s standard hiring process depending on location of candidate.


PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements describe the general nature and level of work being performed by people assigned to this position. They should not be construed as an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform duties outside their normal assigned responsibilities as needed.


Salary: $70,000-$85,000/yr., depending on location of candidate