Support Team Leader
Seattle, WA · On-site
The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing
Support Team Leader
Seattle, WA · On-site
The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing
Support Team Leader
Seattle, WA · On-site
The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing
Support Team Leader
Seattle, WA · On-site
The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing
IT Technician
$68K - $98K/hr
We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff *
Quick apply
IT Technician
$68K - $98K/hr
We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff *
Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are
Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are
IT Service Desk Tier 1
Seattle, WA · On-site
Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are
IT Service Desk Tier 1
Seattle, WA · On-site
Company Description TurnPoint is a boutique IT consulting firm located in Lower Queen Anne. Founded in 2000, we are an established and growing business with a solid, loyal client base. We are
IT Service Desk Specialist
Woodinville, WA · On-site
$31 - $36/hr
COMPANY OVERVIEW: CREO Industrial Arts is a custom fabricator that has been producing high-end architectural products for over 40 years. We execute the vision of the world's finest architects,
Quick apply
IT Service Desk Specialist
Woodinville, WA · On-site
$31 - $36/hr
COMPANY OVERVIEW: CREO Industrial Arts is a custom fabricator that has been producing high-end architectural products for over 40 years. We execute the vision of the world's finest architects,
CREO Industrial Arts is a custom fabricator that has been producing high-end architectural products for over 40 years. We execute the vision of the world's finest architects, experiential graphics
CREO Industrial Arts is a custom fabricator that has been producing high-end architectural products for over 40 years. We execute the vision of the world's finest architects, experiential graphics
Student IT Helpdesk (FWS only), F26-S27
Redmond, WA · On-site
$17.85/hr
Applicants MUST be current students at DigiPen Institute of Technology to qualify for this position. * Student Employment at DigiPen is open to all currently matriculated students if they meet the
Student IT Helpdesk (FWS only), F26-S27
Redmond, WA · On-site
$17.85/hr
Applicants MUST be current students at DigiPen Institute of Technology to qualify for this position. * Student Employment at DigiPen is open to all currently matriculated students if they meet the
Requirements * Bachelor's degree in business, Computer Science, IT, Engineering or equivalent * 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical
Requirements * Bachelor's degree in business, Computer Science, IT, Engineering or equivalent * 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical
Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate
Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate
Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is
Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is
Front Desk
$25 - $35/hr
Our office is in need of a front desk staff to help grow our practice. The responsibility of this job is to assist office manager to organize front desk, manage scheduling, collect payment, check
Front Desk
$25 - $35/hr
Our office is in need of a front desk staff to help grow our practice. The responsibility of this job is to assist office manager to organize front desk, manage scheduling, collect payment, check
TechOps Administrator (Full Scope Poly)
Redmond, WA · On-site
$130K/yr
Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is
TechOps Administrator (Full Scope Poly)
Redmond, WA · On-site
$130K/yr
Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is
Front Desk Representative
Edmonds, WA · On-site
$19/hr
Benefits: * Company parties * Employee discounts * Free food & snacks * Free uniforms * Opportunity for advancement * Paid time off * Training & development Edmonds Wellness Clinic is seeking a
Quick apply
Front Desk Representative
Edmonds, WA · On-site
$19/hr
Benefits: * Company parties * Employee discounts * Free food & snacks * Free uniforms * Opportunity for advancement * Paid time off * Training & development Edmonds Wellness Clinic is seeking a
Front Desk Representative
Edmonds, WA · On-site
$17 - $19/hr
Benefits: * Company parties * Employee discounts * Free food & snacks * Free uniforms * Opportunity for advancement * Paid time off * Training & development Edmonds Wellness Clinic is seeking a
Quick apply
Front Desk Representative
Edmonds, WA · On-site
$17 - $19/hr
Benefits: * Company parties * Employee discounts * Free food & snacks * Free uniforms * Opportunity for advancement * Paid time off * Training & development Edmonds Wellness Clinic is seeking a
Front Desk Representative
Edmonds, WA · On-site
$17 - $19/hr
Benefits: Company parties Employee discounts Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Edmonds Wellness Clinic is seeking a dependable,
Front Desk Representative
Edmonds, WA · On-site
$17 - $19/hr
Benefits: Company parties Employee discounts Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Edmonds Wellness Clinic is seeking a dependable,
Front Desk
$17.13 - $18.75/hr
Join Our Team as a Front Desk Associate at Camp Bow Wow Silverdale! Do you have a passion for pups and a knack for exceptional customer service? At Camp Bow Wow Silverdale, we pride ourselves on
Quick apply
Front Desk
$17.13 - $18.75/hr
Join Our Team as a Front Desk Associate at Camp Bow Wow Silverdale! Do you have a passion for pups and a knack for exceptional customer service? At Camp Bow Wow Silverdale, we pride ourselves on
Help Desk information
See Bothell, WA salary details
$14.24 - $16.39
2% of jobs
$16.39 - $18.54
6% of jobs
$18.54 - $20.69
12% of jobs
$21.30 is the 25th percentile. Wages below this are outliers.
$20.69 - $22.84
17% of jobs
The median wage is $24.56 / hr.
$22.84 - $24.99
16% of jobs
$24.99 - $27.14
16% of jobs
$28.22 is the 75th percentile. Wages above this are outliers.
$27.14 - $29.29
12% of jobs
$29.29 - $31.44
7% of jobs
$31.44 - $33.59
6% of jobs
$33.59 - $35.74
3% of jobs
$35.74 - $37.89
2% of jobs
$14
$25
$37
How much do help desk jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA?
The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk jobs in Bothell, WA?
For Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Bothell, WA look for?
The top searched job categories for Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk jobs?
Cities near Bothell, WA with the most Help Desk job openings:
Support Team Leader
Seattle, WA • On-site
Oracle
• IT Services • 10K+ employees10,000+ employees
Full-time
Re-posted 17 days ago
Oracle rating
8.7
Based on 152 frontline employees who took The Breakroom Quiz
Job description
Job Description
The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Responsibilities
The Support Team Leader plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.
Responsibilities:
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
Key qualifications required to succeed as the team leader of a service desk.
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.
About Oracle
Sourced by ZipRecruiter
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Redwood City, CA, US
Year founded
1977