ZipRecruiter

Log In

1

Help Desk Jobs in Bothell, WA (NOW HIRING)

System One Holdings, LLC

Helpdesk Technician

Bellevue, WA · On-site

$17 - $30/hr

We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health ...

System One

Helpdesk Technician

Bellevue, WA · On-site

$22.50 - $30.50/hr

We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health ...

Oracle

Support Team Leader

Seattle, WA

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Protingent

Helpdesk Technician (3)

Bellevue, WA · On-site

$33 - $35/hr

My recruiting style is to build a strong, lasting relationship while I help you achieve your career goals. I am a straightforward, open-minded individual who treats others as I wish to be treated. I ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Bothell, WA

Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk jobs in Bothell, WA? For Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Bothell, WA look for? The top searched job categories for Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk jobs? Cities near Bothell, WA with the most Help Desk job openings:
Help Desk jobs near you
Order Desk Operator (1st shift) - Seattle, WA

Order Desk Operator (1st shift) - Seattle, WA

Xerox

Seattle, WA • On-site

Full-time

Posted 10 days ago

Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

94th of 139 rated electronics manufacturers

Job description

General Information
City
Seattle
State/Province
Washington
Country
United States
Date
Monday, June 15, 2026
Working time
Full-time
Ref#
20039907
Job Level
Individual Contributor
Job Type
Early Career
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
29,760
Annual Base Salary Maximum
59,520
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Shifts
  • 1st Shift 7:00AM - 3:30 PM (Sunday thru Thursday)

Overview
  • Provide delivery of contracted services at Boeing (South Park/Order Desk)
  • Respond to Boeing requests for distribution of engineering drawings and attachments
  • Work with Boeing Service partners to locate and distribute drawings and attachments
  • Work with Production staff to produce drawings for distribution the requestors
  • Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)
  • Provide requested data within the timeframes outlined in the contract
  • Provide requested data within the allowable error rates outlined in the contract
  • Achieve business objectives (PEP), identify and resolve shortfalls and issues.

Skills/Essential Job Functions
  • Constructive, positive outlook and persistence in the face of obstacles
  • Excellent customer Service, interpersonal, and communication skills
  • Operational Management
  • Build and maintain relationships
  • Good organizational and time management skills
  • Ability to manage multiple tasks
  • Good Problem solving and critical thinking skills

Experience
  • No Prior Experience Necessary

Education/ Knowledge
  • Skills in MS Office applications, Internet navigation and use
  • Maintain quarterly learning objectives deployed by Xerox
  • Maintain required learning deployed by Boeing

Measures of Accountability - PEP
  • Customer satisfaction surveys and feedback.
  • Delivery against Service Level Agreements.
  • Delivery against Xerox Corporate Goals and Objectives.

With Our Technology, Build Your Future at Xerox. Apply Now!
#LI-IT1
#LI-ONSITE

What Xerox employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Xerox logo

About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

FacebookTwitter

View All Xerox Jobs

Apply