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Help Desk Technician Jobs in Bothell, WA (NOW HIRING)

Reid Middleton

Help Desk Technician - WA

Everett, WA · On-site

$22 - $29.75/hr

They are seeking a Help Desk Technician to provide desktop support and assist with IT troubleshooting and issues. Responsibilities : • provide in-depth desktop support to the users • assist the ...

Averro

Help Desk Technician

Bellevue, WA · On-site

$26 - $32/hr

Location: onsite in Bellevue, WA Employment Type: 12 month contract to hire Pay Range: $26-32/hr *exact compensation may vary based on skills, experience, and location. Benefits: Medical insurance ...

TerraPower LLC.

Helpdesk Technician

Bellevue, WA

$22.50 - $30.50/hr

... help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and ...

New

TerraPower LLC.

Helpdesk Technician

Bellevue, WA · On-site

$22.50 - $30.50/hr

... help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Helpdesk Technician

Bellevue, WA · On-site

$22.50 - $30.50/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... We help clients get work done more efficiently and economically, without compromising quality.

Protingent

Helpdesk Technician (3)

Bellevue, WA · On-site

$33 - $35/hr

Helpdesk Technician Position Description: Protingent Staffing has an exciting contract Helpdesk ... My recruiting style is to build a strong, lasting relationship while I help you achieve your career ...

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Help Desk Technician information

See Bothell, WA salary details

$14

$25

$37

How much do help desk technician jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for help desk technician in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs
What job categories do people searching Help Desk Technician jobs in Bothell, WA look for? The top searched job categories for Help Desk Technician jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Technician jobs? Cities near Bothell, WA with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Bothell, WA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.
Help Desk Technician - WA

Help Desk Technician - WA

Reid Middleton

Everett, WA • On-site

$22 - $29.75/hr

Full-time

Posted 29 days ago

Job description

Job Summary:
Reid Middleton, Inc. is a civil and structural engineering firm with a long history of service to clients. They are seeking a Help Desk Technician to provide desktop support and assist with IT troubleshooting and issues.
Responsibilities:
• provide in-depth desktop support to the users
• assist the IT Administrator with troubleshooting, diagnosis and resolution of both PC and network problems
• work closely with the IT Administrator on day-to-day tasks
• give technical support, by phone or in person
• troubleshoot network issues as they arise
Qualifications:
Required:
• Associates degree in Information Systems, or Computer Science (or related field) from an accredited two-year college or 1 year plus experience with A+ certification
• Demonstrate proficiency with Microsoft Windows networks and workstations
• Knowledge of Microsoft Office suites
• Excellent interpersonal skills
• Lift a minimum of 25lbs.
Preferred:
• Basic Windows Server and AEC Autodesks software experience preferred
Company:
Reid Middleton is a civil engineering firm. Founded in 1953, the company is headquartered in Everett, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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